(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Behavioral Health Case Manager II experienced in developing and facilitating family team meetings and care plan meetings. Advocates for clients and their families by linking and referring to needed resources. Promotes healthy overall wellness for clients and their families and evaluates clients progress and guides individuals toward rehabilitative goals. Well-versed and knowledgeable in evidenced-based counseling techniques. Demonstrated ability to collaborate and communicate effectively in team settings.

  • Excellent work ethic
  • Good listening skills
  • Detail-oriented
  • Planning and Coordination
  • Flexible & Adaptable
  • Self-motivated professional
  • Computer proficiency
  • Computer skills
  • Written Communication
  • Data management
  • Basic math
  • Teambuilding
  • Networking with staff
  • Visiting patient homes
  • Assessing needs
Eastern Oklahoma State College Wilburton, OK Expected in 12/2015 Associate Of Applied Arts : Criminal Justice - GPA :
East Central University Ada, OK Expected in 05/2018 Bachelor Of Applied Arts : Human Services Counseling - GPA :
East Central University Ada, OK Expected in 05/2022 Master Of Science : Clinical Rehabilitation And Clinical Mental Health - GPA :
  • Certified Behavioral Health Case Manager II, Creoks Health Services - 2 years
  • Certified Behavioral Health Wellness Coach, Creoks Health Services - 2 years
Work History
Universal Health Services - Care Coordinator-Case Manager II
Tumwater, WA, 02/2019 - Current

Establishes and maintains contact with families as required by State Systems of Care guidelines. Conducts engagement and intakes. Completes all paperwork as assigned. Conducts Strengths assessments, functional assessments, and crisis plans with each family assigned. Prepares written reports of each and assessment and also gives copy of report to families. Coordinates and facilitate family care teams, including contacting formal and informal supports. Assists families in linking with and utilizing needed resources by referral, advocacy, and accompanying the families as necessary to obtain needed services. Attends all required training. Develops and maintains positive relationships with community resources. Participates in Community team, Community consultation and educational activities. Serves as liaison between the agency, the community team and other community services and groups. Responsible to participate in mandatory trainings such as CAPE and CPR, etc. Maintains professional certifications and competence through appropriate professional behaviors, etc. All other duties as assigned.

Sonic - Dorm Parent
Kingsport, TN, 07/2013 - 02/2019

Care for students at Jones Academy and ensure their needs are being met in accordance to the policy and procedures set forth in the Handbook. Check dormitory, recreation areas and other student use areas to ensure that proper behavior, safety and overall welfare of students are being maintained and report hazards to a supervisor. Read daily log book for staff notes/events, maintain a daily log providing pertinent information that has occurred during your shift. Give interim report at end of your shift to the employees coming on. Conduct student roll call every day after school; check intranet for any announcements or changes in schedules. Maintain a money file for those students who bring in spending money from home. Provide proper health care for all students; dispense medicine as prescribed ; report illness to Medical Coordinator and Supervisor, and transport a student to a medical appointment and/or to the ER room. Perform normal housekeeping duties washing clothes, mopping floors, etc. Give demonstration to teach proper cleaning and housekeeping to students; assign "details" to student and monitor performance. Attend Parent/Teacher Conference at Jones Academy Elementary School. Perform student bed checks; periodically check student rooms to make sure all students are sleeping and accounted for. Monitor and submit requests for dormitory supplies. Perform other duties as may be assigned.

The Oaks Rehabilitation Center - Substance Abuse Technician
City, STATE, 04/2017 - 08/2017
  • Collected urine samples to test for substance use.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Sonic Drive-In - Carhop
City, STATE, 06/2013 - 07/2013
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Completed company training program in record time.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Answered guest questions and promoted special products.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Maintained professionalism while dealing with high order volumes and quality assurance.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Double-checked order accuracy and food quality consistently.
  • Performed shift change tasks each day to keep store efficient and neat.
Billie's Bright Beginnings LLC. - Daycare Worker
City, STATE, 05/2012 - 05/2013
  • Taught children to organize toys, wash hands and other tasks through leading by example.
  • Planned and guided age-appropriate tasks like reading, crafts, music and center play.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Met with parents about daily activities, positive developments and issues.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Meticulously sanitized toys and play equipment.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared, served and cleaned up daily meals for 25 children.
  • Encouraged good behaviors using positive reinforcement methods.
  • Cared for children ages infant to 7 in nurturing and age-appropriate way.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Kept all areas neat, clean and properly sanitized.
  • Managed safety and security of all children under care.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.

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Resume Overview

School Attended

  • Eastern Oklahoma State College
  • East Central University
  • East Central University

Job Titles Held:

  • Care Coordinator-Case Manager II
  • Dorm Parent
  • Substance Abuse Technician
  • Carhop
  • Daycare Worker


  • Associate Of Applied Arts
  • Bachelor Of Applied Arts
  • Master Of Science

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