LiveCareer-Resume

care connector resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly motivated and determined organizing employee with a mind that fostered the focus of business and tech related aspects of healthcare aiming to work in a curative yet social environment that applies to my skills in providing business consultation and customer services. Experience working in high-paced clinical and office environments with a forward thinking, competitive, and ambitious personality. I seek to obtain a position to help launch career while achieving company goals.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
09/2021 to Current Care Connector Amerihealth Caritas Health Plan | Lancaster, PA,
  • Coordinates and schedules post-acute follow up appointments in an Inpatient setting with physicians, testing, and other services when appropriate.
  • Educate clinical information and discharge planning details into the medical record as appropriate for the role.
  • Scheduled and confirmed patient appointments and consultations.
  • Documented patient counters in EHR (Electronic Hospital Record) hospital system and initiated follow-up actions.
  • Addressed current on community-based resources and services useful to patients.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Cultivated positive relationships with patients to help the Case Management department meet performance-based metric scores and patients obtain best possible care.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA (Health Insurance Portability and Accountability Act) requirements to safeguard patient confidentiality.
11/2020 to 09/2021 Student Medical Secretary Independence Care System | Brooklyn, NY,
  • Answered phone calls to provide assistance, information, medical personnel access and organize appointments.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Attend to patients in person, coordinate and organize appointments.
  • Assisted telephones and directed calls to appropriate medical or administrative staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Participated in mass COVID-19 vaccination events directed by the Student Health Center of The University of Central Florida. Tasks included checking in and directing students to the appropriate station.
  • Adhered to HIPAA (the Health Insurance Portability and Accountability Act) requirements to safeguard patient confidentiality.
  • Adhered to FERPA (Family Educational Rights and Privacy Act) requirements to safeguard patient and student confidentiality.
02/2019 to 05/2020 Care Navigator Sherwin-Williams | Hampton, VA,
  • Assessed with the clinical team to ensure that Emergency Department patients once discharged, have access to all medical records and assistance in scheduling follow-up appointments
  • Documented patient counters in EMR (Electronic Medical Record) hospital system and initiated follow-up actions.
  • Reached out to doctors and healthcare providers to inquire about orders.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Stayed current on community-based resources and services useful to patients.
  • To provide education and care coordination to manage their health.
  • Collaborated with clinical Emergency Department and administrative staff to meet patient needs.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Adhered to HIPAA (Health Insurance Portability and Accountability Act) requirements to safeguard patient confidentiality.
02/2018 to 03/2019 Sales Associate Old Navy | City, STATE,
  • Assessed customer needs to provide assistance and information on product features.
  • Responsible for collecting payments and provided accurate change.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
Education and Training
Expected in 12/2022 to to Bachelor of Science | Interdisciplinary Studies University of Central Florida, Orlando, FL, GPA:

Minor: Health Sciences

Expected in 05/2017 to to High School Diploma | Timber Creek High School, Orlando, FL, GPA:

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Resume Overview

School Attended

  • University of Central Florida
  • Timber Creek High School

Job Titles Held:

  • Care Connector
  • Student Medical Secretary
  • Care Navigator
  • Sales Associate

Degrees

  • Bachelor of Science
  • High School Diploma

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