Recent graduate of a university with experience in health care and health administration. Highly enthusiastic customer service professional as well with 5 years client interface experience.Ā
Skills
Strong organizational skills
Active listening skills
Energetic work attitude
Customer service expert
Data collection
Critical thinking
Observant
Team player
Education and Training
University of North Carolina at CharlotteCharlotte, NCExpected in 2017 ā āBachelor of Science:Exercise Science - GPA:Coursework in Human Anatomy & Physiology, Chemistry, Health administration, Applied Kinesiology,Ā Emergency Medical Response, Nutrition, Exercise Physiology and Exercise Testing.
Accomplishments
Documentation
Ensured charting accuracy through precise documentation during my internship with Carolina's Healthcare Systems.
Ā Ā ā
Fundraising
Raised over $5,000 for UNC Charlotte from Alumni and parents through pledges secured over the phone in a call center environment.
Experience
Canada Goose - Cardiac Rehab Intern Boston, MA, 2017 - 03/2017Developed patient care plans, including assessments, evaluations, and exercise prescriptions.Ā Cleaned and sterilized instruments and disposed of contaminated supplies. Maintained all confidential personnel files, licensing and CPR compliance records. Recorded patients' medical history, vital statistics and test results in medical records. Ensured HIPAA compliance.
Springfree Trampoline - Sales Associate City, STATE, 10/2016 - 11/2016Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Supervised children testing out the trampoline. Meeting lead goals with sign-ups.
Jimmy Johns - In-Shop City, STATE, 10/2015 - 09/2016Accepted payment from customers and made change as necessary. Assisted co-workers. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.Ā Portioned and wrapped food.Ā Prepared food items such as sandwiches, salads, soups, and beverages
UNC Charlotte Call Center - Student Caller City, STATE, 01/2015 - 04/2016Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Proper phone etiquette.
Emerald Pointe - Team member/Server City, STATE, 04/2011 - 07/2013Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Worked with customer service to resolve issues. Operated cash register with proficiency. Provided professional and courteous service at all times. Performed serving, cleaning, and stocking duties in establishments
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