Recent graduate of a university with experience in health care and health administration. Highly enthusiastic customer service professional as well with 5 years client interface experience.
Strong organizational skills
Active listening skills
Energetic work attitude
Customer service expert
Education and Training
Bachelor of Science: Exercise ScienceUniversity of North Carolina at Charlotte － Charlotte, NC, United StatesCoursework in Human Anatomy & Physiology, Chemistry, Health administration, Applied Kinesiology, Emergency Medical Response, Nutrition, Exercise Physiology and Exercise Testing.
Ensured charting accuracy through precise documentation during my internship with Carolina's Healthcare Systems.
Raised over $5,000 for UNC Charlotte from Alumni and parents through pledges secured over the phone in a call center environment.
01/2017 to 04/2017
Cardiac Rehab InternCarolina's Healthcare Systems － Monroe, NCDeveloped patient care plans, including assessments, evaluations, and exercise prescriptions. Cleaned and sterilized instruments and disposed of contaminated supplies. Maintained all confidential personnel files, licensing and CPR compliance records. Recorded patients' medical history, vital statistics and test results in medical records. Ensured HIPAA compliance.
11/2016 to 12/2016
Sales AssociateSpringfree Trampoline － Charlotte, NCMet incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Supervised children testing out the trampoline. Meeting lead goals with sign-ups.
11/2015 to 10/2016
In-ShopJimmy Johns － Charlotte, NCAccepted payment from customers and made change as necessary. Assisted co-workers. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Portioned and wrapped food. Prepared food items such as sandwiches, salads, soups, and beverages
02/2015 to 05/2016
Student CallerUNC Charlotte Call Center － Charlotte, NCMaintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Proper phone etiquette.
05/2011 to 08/2013
Team member/ServerEmerald Pointe － Greensboro, NCAssessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Worked with customer service to resolve issues. Operated cash register with proficiency. Provided professional and courteous service at all times. Performed serving, cleaning, and stocking duties in establishments