Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Compassionate Cardiovascular Technician with Twenty-three years of experience in outpatient settings. Adept at conducting examinations and diagnostic tests to determine appropriate treatment for patients. Excellent communication and decision making skills.

  • ECG rhythm interpretation
  • Echocardiograms
  • Team building
  • Customer service
  • Relationship development
  • Administrative support
  • Insurance billing
  • Security systems
  • First Aid/CPR
  • Communications
02/2015 to Current
Cardiac Monitor Technician Hca Butte, MT,
  • Administered continuous and 4-lead electrocardiogram monitoring.
  • Produced contrast-enhanced radiographs of heart and cardiovascular systems with help of diagnostic imaging equipment.
  • Recorded vascular information such as blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
  • Tested patient cardiac activity with specialized equipment to conduct tests such as electrocardiograms.
  • Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
  • Operated diagnostic systems, adhering to all protocols to minimize machine damage and patient injury.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
11/2018 to 10/2019
Customer Care Coordinator American Senior Communities Vevay, IN,
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Coached staff on exemplary customer service to build customer loyalty and retention.
  • Corresponded with Executive Director, Director of Nursing dietary and environmental department team members to build and implement successful solutions to customer problems.
  • Enhanced customer satisfaction ratings by effectively resolving issues.
  • Mentored staff members on exemplary customer service to promote loyalty and retention.
  • Consulted with customers to determine best methods to resolve service and billing issues.
08/2008 to 01/2010
Companion/Housekeeper Aide Swedish Covenant Hospital Chicago, IL,
  • Worked to improve patient outlook and daily living through compassionate care.
  • Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
  • Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Completed data entries in charts and logbooks to document client progress.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
09/2001 to 06/2008
OB Scrub Technician Columbus Regional Hospital City, STATE,
  • Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
  • Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
  • Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
  • Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
  • Used hemostatic clamps, suture ligatures, and electrocautery equipment to control bleeding.
  • Assisted surgeon with patient preparation for total joint replacement procedures.
  • Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
  • Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Trained six staff members on operating room procedures, infection control and over safety and functionality procedures.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
Education and Training
Expected in
: Medical Assisting
Indiana Business College - Columbus in,
Expected in 06/1996
High School Diploma:
Edinburgh Community High School - Edinburgh, IN

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Resume Overview

School Attended

  • Indiana Business College
  • Edinburgh Community High School

Job Titles Held:

  • Cardiac Monitor Technician
  • Customer Care Coordinator
  • Companion/Housekeeper Aide
  • OB Scrub Technician


  • Some College (No Degree)
  • High School Diploma

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