Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Compassionate Cardiovascular Technician with Twenty-three years of experience in outpatient settings. Adept at conducting examinations and diagnostic tests to determine appropriate treatment for patients. Excellent communication and decision making skills.
Skills
ECG rhythm interpretation
Echocardiograms
Team building
Customer service
Relationship development
Administrative support
Insurance billing
Security systems
First Aid/CPR
Communications
Experience
02/2015 to Current
Cardiac Monitor TechnicianHca – Butte, MT,
Administered continuous and 4-lead electrocardiogram monitoring.
Produced contrast-enhanced radiographs of heart and cardiovascular systems with help of diagnostic imaging equipment.
Recorded vascular information such as blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
Tested patient cardiac activity with specialized equipment to conduct tests such as electrocardiograms.
Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
Operated diagnostic systems, adhering to all protocols to minimize machine damage and patient injury.
Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
Monitored patients' blood pressure and heart rates before, during and after procedures.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
11/2018 to 10/2019
Customer Care CoordinatorAmerican Senior Communities – Vevay, IN,
Provided high level of quality control, eliminating downtime to maximize revenue.
Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Documented customer inquiries and feedback, including service delivery suggestions, in company database.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Maximized revenue by proactively building and managing key customer relationships.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Coached staff on exemplary customer service to build customer loyalty and retention.
Corresponded with Executive Director, Director of Nursing dietary and environmental department team members to build and implement successful solutions to customer problems.
Enhanced customer satisfaction ratings by effectively resolving issues.
Mentored staff members on exemplary customer service to promote loyalty and retention.
Consulted with customers to determine best methods to resolve service and billing issues.
08/2008 to 01/2010
Companion/Housekeeper AideSwedish Covenant Hospital – Chicago, IL,
Worked to improve patient outlook and daily living through compassionate care.
Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Maintained clean and well-organized environment to promote client happiness and safety.
Completed data entries in charts and logbooks to document client progress.
Engaged client in physical and mental activities to sustain quality of life.
Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Helped clients with personal needs from exercise to bathing and personal grooming.
09/2001 to 06/2008
OB Scrub TechnicianColumbus Regional Hospital – City, STATE,
Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
Used hemostatic clamps, suture ligatures, and electrocautery equipment to control bleeding.
Assisted surgeon with patient preparation for total joint replacement procedures.
Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
Trained six staff members on operating room procedures, infection control and over safety and functionality procedures.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
Education and Training
Expected in
: Medical Assisting Indiana Business College - Columbus in, GPA:
Expected in 06/1996
High School Diploma: Edinburgh Community High School - Edinburgh, IN GPA:
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