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Cardiac Monitor Technician Resume Example

Resume Score: 80%

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M
CARDIAC MONITOR TECHNICIAN
Summary

Hardworking and reliable Cardiac Monitor Technician with strong ability in people skills and collaboration. Offering ECG Rhythm interpretation, time management and a positive attitude. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • ECG rhythm interpretation
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Proper placement of ECG/Telemetry leads on patient
  • CPR certified
  • Multitasking
  • People skills
  • Troubleshooting
  • Team building
  • Collaboration
  • Working collaboratively
  • Time management
Experience
Cardiac Monitor Technician
City, State
Company Name/Sep 2019 to Current
  • Documented findings manually and with recording devices such as Telemetry to update medical records.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Supported nurses in daily patient care activities by taking vital signs, documenting patient observations and proper placement of heart monitor leads.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Coordinated supply replenishment to meet expected unit demands.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Prepared charts for outpatient and inpatient services.
  • Coordinated internal and external patient transportation.
  • Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.

Customer Service Representative
City, State
Company Name/Jul 2017 to May 2019
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Interviewed customers regarding account and billing issues and reported feedback to management team.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Worked with Customer Service Representatives to develop customer service improvement initiatives.
  • Answered 50-150+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld privacy and security requirements established by AT&T.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted approximately 50-150 customers each day with AT&T service questions.
Sandwich Artist
City, State
Company Name/Jun 2016 to Jul 2017
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Used cash register to receive payments by cash, check, credit card and voucher.
  • Took orders, prepared foods and processed payments in full-service.
  • Restocked kitchen supplies by rotating food according to dates.
  • Answered guest questions, delivering most accurate and updated information available.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Monitored and counted food stock and supplies to reorder on time.
  • Assisted customers, including answering questions and preparing orders.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Education and Training
High School DiplomaSheridan High SchoolMay 2015City, State
Certifications
  • ECG Technician
  • CPR Certified
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Sheridan High School

Job Titles Held:

  • Cardiac Monitor Technician
  • Customer Service Representative
  • Sandwich Artist

Degrees

  • High School Diploma

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