Cardiac Monitor Technician Resume Example Company Name

CARDIAC MONITOR TECHNICIAN

Summary

Hardworking and reliable Cardiac Monitor Technician with strong ability in people skills and collaboration. Offering ECG Rhythm interpretation, time management and a positive attitude. Highly organized, proactive and punctual with team-oriented mentality.

Skills

ECG rhythm interpretation
Friendly, positive attitude
Reliable and trustworthy
Proper placement of ECG/Telemetry leads on patient
CPR certified
Multitasking

People skills
Troubleshooting
Team building
Collaboration
Working collaboratively
Time management

Experience

Cardiac Monitor Technician
City, StateCompany Name/Sep 2019 to Current

Documented findings manually and with recording devices such as Telemetry to update medical records.
Monitored patients' blood pressure and heart rates before, during and after procedures.
Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Supported healthy patient skin with bedside baths, wound care and integrity checks.
Supported nurses in daily patient care activities by taking vital signs, documenting patient observations and proper placement of heart monitor leads.
Improved patient care, safety and compliance by partnering with nurses.
Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
Supported patients with timely and knowledgeable response to diverse requests.
Screened calls and collected messages for unit personnel to promote team efficiency.
Coordinated supply replenishment to meet expected unit demands.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Prepared charts for outpatient and inpatient services.
Coordinated internal and external patient transportation.
Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.

Customer Service Representative
City, StateCompany Name/Jul 2017 to May 2019

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Interviewed customers regarding account and billing issues and reported feedback to management team.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Consulted with customers to determine best methods to resolve service and billing issues.
Reviewed account and service histories to identify trends and issues.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activated customer accounts to maintain QA satisfaction levels.
Worked with Customer Service Representatives to develop customer service improvement initiatives.
Answered 50-150+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Upheld privacy and security requirements established by AT&T.
Educated customers on special pricing opportunities and company offerings.
Assisted approximately 50-150 customers each day with AT&T service questions.

Sandwich Artist
City, StateCompany Name/Jun 2016 to Jul 2017

Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Trained sandwich artists to apply attention to detail and commitment to quality.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Used cash register to receive payments by cash, check, credit card and voucher.
Took orders, prepared foods and processed payments in full-service.
Restocked kitchen supplies by rotating food according to dates.
Answered guest questions, delivering most accurate and updated information available.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Monitored and counted food stock and supplies to reorder on time.
Assisted customers, including answering questions and preparing orders.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Verified orders and bagged items for easy transport.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.

Education and Training

High School DiplomaSheridan High SchoolMay 2015City, State

Certifications

ECG Technician
CPR Certified

Resume Overview

School Attended

Sheridan High School

Job Titles Held:

Cardiac Monitor Technician
Customer Service Representative
Sandwich Artist

Degrees

High School Diploma

Cardiac Monitor Technician Resume Example

Resume Score: 80%

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