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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Cheerful, courteous, energetic, hardworking, personable registered nurse of 27 years with 6 years prior airlines experience is seeking a part-time airport operations position working for Allegiant Airlines. Possess excellent communication and teaching skills. Maintains a strong reputation for achieving high levels of patient satisfaction and collaborative efforts between multi-disciplines. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Having worked in 3 hospital systems, and now a private clinic, in addition to my previous airline career, I recognize how vitally important it is that all my patient and customer interactions not only reflect my personal service but how my company's represented by their experience. Motivated to maintain customer satisfaction and contribute to company success with accuracy and efficiency .

Skills
  • Teaching
  • Telephone Triage
  • Decision-making
  • Active listening
  • Team building
  • Critical thinking
  • Organization
  • PPE use
  • Troubleshooting
  • Adult AED and CPR
  • Flexible
  • Reliable and trustworthy
Education and Training
Trinity School of Nursing Moline, Illinois Expected in 01/1994 Diploma : Nursing - GPA :
Experience
Sunrise Senior Living - Cardiac Clinic Nurse
Chesterfield, MO, 04/2021 - Current
  • Prepared patient rooms for visits by including cleaning, sanitizing equipment and stocking supplies.
  • Performed nursing assessments and collected patient medical histories to help determine proper diagnosis.
  • Instructed patients and family members on medication and treatment instructions to promote adherence to guidelines.
  • Observed, recorded and reported patients' conditions and reactions to drugs and treatments.
  • Prepared charts for clinic patients, including gathering all hospital records and test results.
  • Followed up on diagnostic tests to verify completion and obtain results for treatment planning.
  • Triaged patients' issues based on stated symptoms, basic assessments and documented vitals.
  • Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
  • Have experience using EPIC , Gemms, Meditech to update electronic medical records with relevant patient information such as in-house laboratory test results and clinician orders.
  • Compiled information such as reasons for visit and medications for treating cardiac patient .
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Executed appropriate steps for patient treatment following careful review of physician medical regimen.
  • Provided training and supervision to member staff in clinic .
  • Cared for patients recovering from vein procedures .
Community Medical Services - Nurse
Wasilla, AK, 01/1995 - 08/2015
  • Worked in a two person Outpatient Heart failure clinic managing day-to-day operations.
  • Scheduled all appointments, document in Cerner computer system and collaborate care, orders, and patient status with multiple cardiologists and primary Heart failure nurse practitioner Perform vitals, assessments and Heart failure interview each visit, reviewing Heart failure signs and symptoms, diet and fluid restrictions Draw labs, start iv's for diuretics if needed, med reconciliation Identify barriers to self-care Skillful identification of heart failure patients in hospital requiring education.
America West Airlines - Customer Service Agent/Flight Attendant
City, STATE, 12/1986 - 08/1993
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Followed safety, passenger and supply pre-flight checklists.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Kept cabin neat, clean and professional in appearance.
  • Directed junior team members in proper duties and company regulations.
  • Checked tickets and identifying paperwork for verification of individual identities.
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Helped travelers find locations within airport complex.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Secured customer tickets using computer-based software ticketing system.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Kept track of bags from specific flights and logged locations.
  • Called customers when bags arrived to provide updates.
  • Tracked down lost luggage for customers daily.
  • Retrieved customer luggage off conveyor belts.
  • Remained calm and friendly while assisting customers with baggage issues.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Connected electrical power units and service hoses to aircraft.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Protected customers' baggage from loss, theft and damage.
Trinity Medical Center - Nurse
City, STATE, Jul1994 - 2000
  • Performed nursing tasks to deliver high level of care and comply with procedures and regulations.
  • Performed comprehensive assessments to identify patient needs, devise care plans, modify care solutions and support patient rights.
  • Educated patients and families on medical and surgical procedures, medication regimens and pain management.
  • Assessed patients using comprehensive evaluation techniques and sound clinical judgment.
  • Delivered physician-ordered treatments and monitored responses to quickly spot complications and side effects.
  • Cared expertly for individuals with wide array of medical issues such as pulmonary, cardiology and infectious disease patients.
Accomplishments
  • AAHFN Conference for Heart failure - 2012, 2015 University of Iowa Cardiomyopathy Conference - 2013 Licenses Basic Life Support/CPR - expires November2023 Advanced Life Support/ACLS - expires February 2022 Registered Nurse - licensed in following states Illinois, Iowa, and Wisconsin.
  • Certified Heart failure Nurse - CHFRN since 2012 expires 2021 Member of the AAHFN Nominated for One of Iowa 's 100 Great Nurses in 2008 Chaired the morale committee on the step-down unit.

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Resume Overview

School Attended

  • Trinity School of Nursing

Job Titles Held:

  • Cardiac Clinic Nurse
  • Nurse
  • Customer Service Agent/Flight Attendant
  • Nurse

Degrees

  • Diploma

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