Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Seasoned Team Leader offering over 6 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality. Motivating Team Lead with 4 years of experience in leadership roles. Skilled at designing and following production schedules with proven history of maximizing productivity for production. Dedicated to safety and proactive organization. Motivated Team Lead possessing excellent leadership and planning abilities. Punctual employee dedicated to following safety protocols. Considered valuable and hardworking employee who, driven, ambitious and dedicated.

  • Issue resolution
  • Training
  • Lean Manufacturing
  • Safety
  • Call Center Operations
  • Client support
  • Team Supervision
  • Program evaluation
  • Improvement plan knowledge
  • Quality Improvement
  • Experience in leadership
  • Quantitative skills
  • Microsoft Office
  • Clerical
  • Organizational skills
  • Customer service
  • Teambuilding
  • Analytical
09/2019 to 06/2021 Customer Service Representative Two Men And A Truck | Tucker, GA,
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Insuring proper information of customer prescriptions and care support to provide restorative life and wellbeing of company clients.
  • Maintaining a positive attitude while. encouraging creativity.
  • Delegating tasks to staff efficiently and effectively
05/2016 to 07/2017 Cashier/Jewelry/Floor Associate/Inventory Specialist Wal Mart | City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
07/2017 to 09/2019 Carhop/Team Leader Sonic Drive In | City, STATE,
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Rotated through series of different stations based on team needs.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Education and Training
Expected in | Cosmetology Tennessee College of Applied Technology , Murfreesboro, TN, GPA:
  • Licensed Cosmetologist - 2019

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School Attended

  • Tennessee College of Applied Technology

Job Titles Held:

  • Customer Service Representative
  • Cashier/Jewelry/Floor Associate/Inventory Specialist
  • Carhop/Team Leader


  • Some College (No Degree)

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