Captain Waiter Resume Example Biba Ristorante Italiano

CAPTAIN WAITER

Summary

Experienced Captain-Waiter offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Goal-focused with over 20 years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service.

Skills

Service prioritization
Relationship management
Effective customer upselling
Liquor, wine and food service
Special dietary requirements
Dish preparation
Point of Sale (POS) system operations

Menu knowledge
Wine pairings
Check payment processing
Dining customer service
Food safety understanding
High-volume dining
Table setting arrangements

Experience

Biba Ristorante Italiano | Sacramento, CACaptain Waiter10/2012 - 04/2020

Explained menu options to guests, offered suggestions and took orders for food

Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Reviewed identification for patrons before serving alcoholic drinks.
Processed customers' payments and provided receipts.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.

Seasons52 Fresh Grill and Wine Bar | Sacramento, CAWaiter01/2012 - 09/2015

Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Calculated charges, issued table checks and collected payments from customers.
Increased sales of high margin menu items through effective upselling.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.

Lucca Restaurant And Bar | Sacramento, CAHead Waiter04/2006 - 12/2011

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

Education and Training

Silverado High School | Las Vegas, NVHigh School Diploma1996

Resume Overview

Companies Worked For:

Biba Ristorante Italiano
Seasons52 Fresh Grill and Wine Bar
Lucca Restaurant And Bar

School Attended

Silverado High School

Job Titles Held:

Captain Waiter
Waiter
Head Waiter

Degrees

High School Diploma

Captain Waiter Resume Example

Resume Score: 80%

Resume Overview

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