Capacity Account Manager resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated employee for C.H Robinson for over 15 years. Experienced working on Capacity and Commercial Sales teams in leadership roles. Focused on continuous improvement and adaptation with organizational goals in mind. Motivated to learn, grow and excel within this organization.

  • Building Relationships
  • Capacity Management
  • Networking Relationships
  • Operations Management
  • Pricing
  • Strategic Alignment
  • Third Party Logistics
  • Interpersonal Communication
  • Customer Onboarding
  • Decision Making
  • Critical Thinking
  • Verbal and Written Communication
  • Capacity Planning
  • Performance Monitoring
California State University-Stanislaus Turlock, CA, Expected in 05/2003 Bachelor of Science : General Business - GPA :
Work History
Electronic Arts - Capacity Account Manager
Alberta, VA, 09/2018 - Current
  • Focused on new business relationships, as well as maintaining current accounts.
  • Secured capacity to ensure shipments move in accordance with customer expectations and/or to enable digital matching of equipment to freight.
  • Utilized and interpreted carrier analytics and internal pricing tools to guide informed buying/negotiating decisions that are within cost parameters and at market rates.
  • Ensured shipment updates are recorded within expected parameters to meet customer visibility demands.
  • Provided support to various sales teams regarding current market conditions and pricing.
  • Conducted reviews with carrier partners to discuss pricing, commitments, and goals.
  • Worked with Corporate Capacity Manager to complete negotiations with carriers who were identified for long term business or project based solutions.
  • Encouraged participation of new or existing accounts in strategic procurement RFPs.
  • Provided support for carrier partners to resolve issues.
  • Responsible for volume and revenue growth.
  • Established contacts and built relationships to form an internal network of resources comprised of commercial team members, service line partners, and operations teams.
  • Developed and sold booking automation through strategic alignment and other automation tools.

Fedex - Manager of Operations
Etna, OH, 01/2016 - 09/2018
  • Worked in environment with oversight of operations representatives, Account Coordinators, Sales, and Capacity team.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered SOPs for operation teams executing specific portfolio's of business.
  • Assessed Pricing for large and mid sized customers to maintain profitability.
  • Conducted large RFPs for potential new customers and existing.
  • Spearheaded operations team building to support new and existing customers.
  • Assisted in recruiting, hiring and training of team members.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Interacted well with customers to build connections and nurture relationships.
  • Duties included Pricing Subject Matter Expert.
  • Interacted with our Strategic Capacity Development Manager to review and align capacity to our existing and new customers.
  • Conducted and assisted in compensation reviews for sales and operation employees.

C.H. Robinson - Capacity Supervisor
City, STATE, 01/2013 - 01/2016
  • Managed work schedules for capacity sales team as well as aligning them to specific corridor assignments.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Responsible for conducting mid year and year end performance reviews for employees
  • Created network relationships to grow our book of business with outside offices in addition to executing our owned freight.
  • Worked closely with our commercial sales team to review pricing for current and potential customer opportunities.
  • Successfully worked with employees to strategically align their relationships to dedicated commitments for our customer teams.
  • Handled internal disputes, complaints, and resolved issues.
  • Set vision and goals and provided team leadership.
CH ROBINSON - Transportation Representative
City, STATE, 08/2006 - 01/2013
  • Provided high level of customer service to each client by engaging customer and carriers using active listening and effective interpersonal skills.
  • Responsible for making outbound calls to book transactional freight as well as aligning carrier accounts to dedicated business.
  • Responsible for operational duties such as load entry, tracking and tracing, and account management.
  • Answered incoming phone calls and developed relationships with carrier clients and customer clients.
  • Responsible to grow revenue and volume for both customer and carrier clients.

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Resume Overview

School Attended

  • California State University-Stanislaus

Job Titles Held:

  • Capacity Account Manager
  • Manager of Operations
  • Capacity Supervisor
  • Transportation Representative


  • Bachelor of Science

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