cap 2 supervisor asset protection e commerce resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA XXX05

Fast paced, detail-oriented professional with extensive understanding of customer service and loyalty, business and investor relationships, problem resolution and the importance of teamwork. Self-sufficient and enthusiastic individual working quickly and effectively to complete assigned responsibilities as outlined by company protocols and SOP's. A valuable team player that can quickly adapt to meet almost any circumstance!

  • Logistics oversight
  • Team management
  • Mentoring and training
  • Process improvement
  • Administrative support
  • Communications
  • Professional relationship development
  • Customer Relationship Management (CRM)
  • Franchise operations
  • Social media
  • Key Presentation Ability
  • Marketing
Education and Training
State College of Florida, Manatee-Sarasota Bradenton, FL Expected in : Business - GPA :
Hotel Equities Group, LLC Atlanta, GA, Expected in 10/2013 Manager Development Program : Hospitality Administration And Management - GPA :
  • Completed professional development in Hotel Management
  • Completed coursework in Human resources, hotel administration, budgeting and others.
National Healthcare Provider Solutions , Expected in 10/2018 CPR, First Aid, AED : - GPA :
Alliance Healthcare Services, Inc. - CAP 2 Supervisor, Asset Protection, E-Commerce
Clarksdale, MS, 11/2018 - 03/2020
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with all store departments to ensure cohesive branding and strategic product placement.
  • Responded to emergency situations in the most efficient, effective ways possible; including fire alarms, CODE ADAM (missing child), safety hazards, and suspicious activity.
Don Cesar Resort - Front Office Supervisor
City, STATE, 02/2015 - 01/2017
  • Property ranked as the number one Historical Hotel in the Country during tenure and registered as a Haunted Historic Hotel. Property was ranked as the number one beach resort, wedding venue, seafood restaurant, and spa in Pinellas County, FL.
  • Fielded complaints from clients, customers, and vendors and rectified issues.
  • Mentored new employees on operating standards, problem resolution tactics, and delivered constructive feedback to increase understanding of job duties.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Liaised between Front Desk, Guest Services, Concierge Teams to and Resort Executives address and remedy ongoing concerns.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Hotel Equities, Hampton Inn- Downtown - Front Office Manager, Hotel Sales
City, STATE, 02/2012 - 02/2014
  • Managed hotel sales and marketing plans to accurately interpret and support business objectives.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Successfully completed company directed Manager Development Program under the direction of Company Comptroller as my Mentor and gave program keynote presentation to Executive Board of Directors in company headquarters.
MHI Hospitality - Crowne Plaza - Accounts Receivable Specialist, Guest Services
City, STATE, 03/2009 - 06/2012
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivable data and reconciled daily totals to confirm proper accounting.
  • Routinely contacted account holders with balances over seven days past due to resolve delinquencies.
  • Oversaw disputes resolution and reconciliation for over one hundred and fifty client accounts.
  • Oversaw special arrivals and departures in a discrete and professional manner.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Generated, mailed and monitored invoices.
  • Reviewed contracts, proposals and waivers to maintain accurate and up-to-date billing.
  • Performed administrative tasks to support strategic initiatives.
  • Established clear policies for concierge, front desk and guest relations team members.

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Resume Overview

School Attended

  • State College of Florida, Manatee-Sarasota
  • Hotel Equities Group, LLC
  • National Healthcare Provider Solutions

Job Titles Held:

  • CAP 2 Supervisor, Asset Protection, E-Commerce
  • Front Office Supervisor
  • Front Office Manager, Hotel Sales
  • Accounts Receivable Specialist, Guest Services


  • Some College (No Degree)
  • Manager Development Program
  • CPR, First Aid, AED

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