Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Resourceful Customer Service Representative who consistently meets and exceeds productivity goals. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
High customer service standards
Call center management experience
Dedicated to process improvement
Conflict resolution proficiency
Strong problem solving ability
Customer service management expertise Telecommunications knowledge
06/2014 to 09/2014
CanvasserGrassroots Campaigns － Sacramento, CA
Collected profits from potential customers
Highly proficient in face to face interactions
Kept track of funds collected by each employee
Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
03/2015 to 09/2015
Sales RepresensitiveAvon Sales Representative － Sacramento, CAWorked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed effective relationships with all call center departments through clear communication. Implemented changes to customer service program, resulting in 100% higher customer satisfaction ratings. Assisted in creating detailed product website that reduced average call time by fifty- five seconds.
06/2016 to 09/2016
Volunteer AidBowling Green Elementary School － Sacramento, CA
Helped prepare lunches for the students
Cleaned and organized classroom
Helped students with classwork
Handed out instruments during music time
Helped kids pick out music
Kept track of the kids schedules
Associate of Arts: Theater Artsconsumnes river college － Sacramento, CA, United States