Jessica is a successful up and coming professional with proven expertise in customer service, team leadership, and meeting goals. She has a background in political science and is skilled in both high and low energy work environments. Jessica is very tech-savvy, a great communicator, and would be an asset to your organization.
Trained and mentored new volunteers to provide better grasp of job responsibilities and expectations.
Created promotions campaigns that drove strategic initiatives and raised awareness of candidate policies.
Developed relationships with political affiliates and provided individualized attention to ensure cooperation.
Efficiently and accurately verified and updated account information.
Coordinated with campaign managers and volunteers to plan, build, carry out and establish effective campaigns.
Researched competitors' affiliates/political ideologies to develop understanding.
Signed citizens, specifically students, up to vote.
Informed voters of campaign direction and provided them with clearer understanding of campaign practices and promises.
04/2019 to Current
Sales AssociateBertelsmann – Fresno, CA,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various products by explaining unique features and educating customers on proper application.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Helped customers sign up for loyalty programs and submitted completed paperwork.
10/2018 to Current
Sales AssistantVisa – Miami, FL,
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completition of purchases.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Answered questions about current promotions and resolved issues according to store policies.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Handled credit and debit card payment processing to complete purchasing experience.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
04/2014 to 04/2018
ManagerDRUSILLA CLEANERS – City, STATE, USA
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder.
Instruct staff on how to handle difficult and complicated sales/ situations.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Establish and implement policies, goals, objectives, and procedures for their department.
Keep records of purchases, sales, and requisitions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Education & Training
Expected in 05/2022
Bachelor of Arts: Political Science Xavier University of Louisiana - New Orleans, LA, GPA:
ACTIVITIES & HONORS
GPA: 3.6
Awards & Honors: Graduated high school Magna Cum Laude, Board of Trustees Scholarship Recipient, Highest GPA in department
Extracurricular Activities: Pre-Law Society, Political Science Club, Gender Equality Club, Foreign Language Club
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