, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Education
Expected in Current Student | Industrial HVACJohnson College, Scranton, PAGPA:
Expected in 06/2020High School Diploma | Valley View Senior High School, Archbald, PA, GPA:
Professional Summary
Enthusiastic employee with childhood education background and diverse sports knowledge. Supervised community-based children's sporting activities and promoted development of good sportsmanship and self-confidence. Excellent communications and relationship-building skills enabled achievement of desired goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Efficient employee successful in completing cleaning and maintenance tasks quickly and thoroughly. Results-oriented with exceptional communication and strong background in customer service.
Skills
Facility Operations
Verbal and Written Communication
Customer and Service-Oriented
Microsoft Office
Friendly, Positive Attitude
Teamwork and Collaboration
Time Management
Relationship Building
Transportation Logistics
Computer Proficiency
Collaboration and Teamwork
Scheduling Events and Programs
Documentation and Recordkeeping
Activity Planning and Coordination
Team Leadership
Group Supervision
Recreational Program Planning
First Aid and CPR
Activities of Daily Living
Composure and Emotional Control
Enrichment Activities
Program Development and Management
Data Entry
Administrative Leadership
New Hire Orientation
Cleaning and Sanitizing
Dietary Restrictions
Special Needs Client Assistance
Staff Training
Sports and Games
Inventory Management
New Arrival Introductions
Youth Behavior Management
Enforcing Rules and Regulations
Calendar Management
Activity Oversight
Pool Activities Supervision
Equipment Setup
Camp Operations
Positive Reinforcement Methods
Treatment Goal Assessment
Work History
06/2021 to 08/2021Camp CounselorHarnett County, North Carolina | Lillington, NC,
Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
Led groups of children safely through variety of camp activities.
Worked with children of varying age, interest, skill and developmental levels.
Followed established emergency procedures to enable best possible resolution of incidents.
Supervised groups of children in log cabins for sleepaway camp.
Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Provided clear instruction to activity and program participants to deliver fun and safety.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Factored-in abilities, needs and interests of participants in development of events and programs.
Trained staff members on conducting events and following safety procedures.
Trained Young "CIT's", and in turn many went on to be volunteer counselors the following in-summer session.
Kept athletic and games equipment and facilities organized and maintained.
Performed clerical duties, including registering participants and answering specific event inquiries.
06/2021 to 08/2021LifeguardThe Galt House Hotel | Louisville, KY,
Monitored safety of all guests in and around lake.
Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
02/2020 to 05/2021Car Wash EmployeeCvs Health | Patterson, CA,
Monitored inventory levels for adequate supply of chemicals and materials.
Increased sales by a great percentage by upselling and recommending services and products to customers.
Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Lubricated Automatic machinery and equipment to positively impact machine and equipment reliability.
Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
Detailed interior of vehicles, including vacuuming, window cleaning and dressing of leather and dash areas to preserve vehicle interior.
Trained newly hired employees prior to resignation.
11/2019 to 05/2021Customer Service RepresentativeClanwarz | City, STATE,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Certifications
First Aid & CPR Certified
Life Guard Certified
All Background checks required to work with Children completed.
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