SEEKING AN ENTRY LEVEL POST AS AN ADMINISTRATIVE PROFESSIONAL OFFERING VERSATILE OFFICE MANAGEMENT SKILLS AND PROFICIENCY IN MICROSOFT OFFICE PROGRAMS. STRONG PLANNER AND PROBLEM SOLVER WHO READILY ADAPTS TO CHANGE, WORKS INDEPENDENTLY AND EXCEEDS EXPECTATIONS. ABLE TO JUGGLE MULTIPLE PRIORITIES AND MEET TIGHT DEADLINES WITHOUT COMPROMISING QUALITY.
Skills
Knowledgeable in securing the premises or facility.
Affective handling and resolution of conflicts.
Quick to think and act in emergency situations.
Excellent skills of detecting imminent threats.
Handling rotating shifts.
Appointment setting.
Call taking.
Knowledge of CPR and First Aid.
Good communication skills.
Organized at all times and an eye for details.
Extremely polite and courteous.
Good skills of taking instructions.
Adjustable to the changing priorities.
Keeping confidential information secret.
Word Processing
Computer Programming
Bookkeeping
Collaboration
Self-Confidence
Handling Pressure
Jessicadership
Creativity
Accounting, First Aid
Art, Inventory
Back-up, Jessicadership
Bookkeeping, Exchange
Cash registers, Mail
Clerical, Office
Good communication skills, Pencil
Contracts, Personnel
CPR, Policies
Creativity, Computer Programming
Credit, Progress
Clients, Quick
Data collection, Researching
Documentation, Safety
Fast, Sales
Faxes, Tax
Fax, Phones
Filing, Word Processing
Experience
Call Center Team Jessicad, 03/2016 - 04/2020 Healthcare Network Of Southwest Florida – Immokalee, FL,
Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
Managed customer concerns with calm demeanor and knowledgeable service.
Directed team of 12 associates handling sales, billing, disconnect, and retention calls.
Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
Produced reports outlining information such as call duration and customer satisfaction levels.
Consulted with customers to determine best methods to resolve service and billing issues.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Achieved high sales percentage with consultative, value-focused customer service approach.
Assistant Teacher, 04/2015 - 05/2016 Spring Education Group – Bethlehem, PA,
(Reason for Jessicaving: Moved), Planned and implemented curriculum for toddler program.
Enriched children's experiences
through play, music, and art.
Planned and implemented infant program, blending developmental with custodial needs.
Communicated with parents and colJessicagues regarding daily progress of children.
Enhanced skills development through interactive play and song.
Researching, planning, and implementing enrichment activities for groups of preschool and
kindergarten students; pioneering and growing new program by working with staff, students,
and parents.
Taught infant, preschool, and after-school programs.
Planned curriculum, organized activities,
communicated with parents and staff regarding children's growth and development.
Responded to annual increase in students and move to new facility.
Worked with owner on goals and assisted with annual licensing documentation and visitation.
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