Call Center Team Lead resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Ambitious, career-focused job seeker, anxious to obtain a position with a well established company to help launch career while achieving company goals. I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Also hardworking with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience. I have strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. While also gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
Customer relations
Employee coaching
Microsoft Office expertise
Call Center Operations
Direct sales
Employee training
Documenting correspondence
Operating telephones
Client communications
Typing Skills
Computer Skills
Excellent Phone Demeanor
Switchboard operation
Communication
Problem Resolution
Inbound and Outbound Calling
Multiline phone system proficiency
High-volume call reception
Active listening
Team management
Reliable & trustworthy
Experience
Call Center Team Lead, 03/2021 to Current Iconma, L.L.C. – Riverside, CA,
Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
Managed customer concerns with calm demeanor and knowledgeable service.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Reached out to customers after completed sales to suggest additional service or product purchases.
Lead Security Officer, 09/2018 to 03/2021 Beth Israel Deaconess Medical Center – Westford, MA,
Guarded restricted areas to prevent unauthorized entry.
Addressed problems quickly and reported clear information while working under minimal supervision.
Monitored premises and recorded activity in daily officer reports.
Documented security-related situations and submitted in-depth reports to superiors.
Surveyed property to prevent and identify vandalism or disarmed alarm systems.
Provided friendly and professional assistance to employees, visitors and customers.
Maintained high levels of alertness throughout shifts.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Verified photo IDs and tickets to allow guests passage.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Reviewed guest identification and employee credentials to authorize entry onto premises.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Delivery Driver, 10/2018 to 08/2020 Curaleaf – Simsbury, CT,
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Handled merchandise in accordance with product handling standards.
Notified customers of delays to decrease calls to support.
Inspected vehicle and maintained gas, oil and water levels.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Presented order bills and collected payments for deliveries.
Transported and safely delivered items to prevent damage or loss.
Crew Member, 11/2016 to 09/2018 Schlotzsky's Deli – Brushy Creek, TX,
Warmly greeted visitors to promote great customer service and positive ordering experience.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Drove team success by quickly completing assigned tasks.
Processed payments on cash register and counted back bills and change to patrons.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Maintained safe food handling practices to prevent germ spread.
Took orders from patrons and input selections into store computer system.
Education and Training
Certificate : Medical Assistant Phlebotomist , Expected in 03/2021 Bates Technical College - Tacoma, WA, GPA:
High School Diploma: , Expected in 06/2018 Spanaway High School - Spanaway, WA, GPA:
: Business , Expected in Tacoma Community College - Tacoma, WA, GPA:
Accomplishments
Promoted from Security office to site lead, in less than 12-months.
Consistently maintained high customer satisfaction ratings.
Recognized as Employee of the call center for outstanding performance and team contributions.
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