Energetic, assertive and adaptable employee who can effectively multi-task in challenging situations and meet critical deadlines. Experience in: Commercial & Business Loans, Lending Management, Due Diligence & Audits Portfolio Management, Call Center Operations, Special Asset Management Small Business Unit (SBU), Staff Development & Leadership, Loss Mitigation, Client Service & Support, Conflict Resolution, and Communication / Telecommunication.
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Managed 75 employees up to 35 calls in queue per minute. Exceeded corporate target for customer satisfaction for 4 months in a row. Promoted to Call Center Manager in 2001.
Personal awards
Employee Training
Customer Service
Alta Bicycle Share designs, deploys, and manages bicycle share systems, enabling ready access to bikes for urban residents and visitors while improving mobility and livability in the communities we serve with 100 employees.
Highlights & Achievements:.
Professional financial services and due diligence company with over 300 employees.
Review servicing delinquency portfolio, small business unit, retail, banking, FHLMC, HAMP, and FNMA, performed credit analysis, decisioned to modify, or foreclose based on results.
Worked closely with [clients, attorney, customers] to produce performing asset in my portfolio.
Highlights & Achievements:.
Analyzed delinquency portfolio and created calling campaign based on delinquent accounts.
Successfully managed the activities of 75 team members in multiple locations. Monitored the daily activities of 75 customer support teams. Developed, implemented and monitored programs to maximize customer satisfaction. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements.
Auditing,Banking, Business Writing, Call Center, Team Coaching, Credit Analysis, Crystal Reports, Customer Service, Due Diligence, and Insurance sales.
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