Call Agent Resume Example Etech Global Services

CALL AGENT

Summary

Skills

Loading and unloading protocols
Equipment operation
Quality assurance standards
Documentation ability
Assembly procedures
Ticket taking
Disease prevention
Nutrition assessment and planning
Ingredient mixing
Inspections and audits

File/records maintenance
Crisis intevention
Policy and procedure improvements
Safety oversight
Staff leadership and direction
Call center operations
Outpatient care
Account payable and receivable
[Type] sales

Experience

Etech Global Services | Lufkin, TXCall Agent11/2019 - Current

Educated customers on product and service offerings.
Answered customers' questions and addressed problems and complaints in person and via phone.

At Home Health, Pineywoods, Texas Home Health, | Tyler, TXCertified Nursing Assistant12/2018 - Current

Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Documented patient intake and dietary requirements and assisted with feeding.
Used mobility devices and [Type] equipment to carefully and transport patients.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Provided nursing assistance to residents in [Number]-bed [Type] care facility.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Documented activities and recorded information in EMR system.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Provided personal nursing assistance in pre- and post-operative situations.
Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Collected specimens, monitored vitals and maximized patient comfort.

TDCJ | Tennessee Colony, TXCorrectional Officer02/2019 - 03/2019

Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Processed inmates by completing paperwork, conducting searches and recording fingerprints.
Supervised inmates during day-to-day activities.
Instructed inmates on work details and transported to work sites.
Assigned inmates to open and appropriate housing units.
Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Recommended further treatment strategies and diagnostic efforts for inmates.
Attended regular trainings and maintained appropriate certifications.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Detected potential threats from and to residents and quickly defused conflicts.
Signed in all visitors and completed appropriate visitation log forms.
Maintained daily logs of shift activity.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Supervised activities of adolescents in residential setting.
Transported inmates to and from work sites with optimal security procedures.
Conducted internal security checks and distributed meals.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Completed [Type] protocols during emergency situations.
Maintained records and logs of man hours, materials and equipment used.

Larry And Jan's Auto And Wreck Service | Jacksonville, TXHelper03/2003 - 06/2016

Backed up [Type] and [Type] team members during heavy work periods to maximize team coverage.
Helped machine operators set up and tend equipment to complete runs.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
Reviewed incoming materials and compared to documentation to check accuracy and quality of [Number] daily orders.
Recorded production data in daily logs.
Operated hand trucks, forklifts and scissor lifts.
Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
Monitored processes to avoid overloading and keep machinery functioning properly.
Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
Inspected quality of finished products, making minor repairs to meet project expectations.
Organized all project components on work tables according to work flow.
Checked daily project specifications to weigh and mix ingredients.

Education and Training

Jacksonville High School | Jacksonville, TxHigh School Diploma05/2004

Gary Job Corp | San Marcos, TXCNA And CO12/2009

Jacksonville College | Jacksonville, TXAssociate of Science

Resume Overview

Companies Worked For:

Etech Global Services
At Home Health, Pineywoods, Texas Home Health,
TDCJ
Larry And Jan's Auto And Wreck Service

School Attended

Jacksonville High School
Gary Job Corp
Jacksonville College

Job Titles Held:

Call Agent
Certified Nursing Assistant
Correctional Officer
Helper

Degrees

High School Diploma
CNA And CO
Associate of Science

Call Agent Resume Example

Resume Score: 80%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes