Call Agent Resume Example
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CALL AGENT
Summary
Skills
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Experience
Caleres | Cincinnati , OHCall Agent11/2019 - Current
- Educated customers on product and service offerings.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Human Good | Irvine , CACertified Nursing Assistant12/2018 - Current
- Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements and assisted with feeding.
- Used mobility devices and [Type] equipment to carefully and transport patients.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Provided nursing assistance to residents in [Number]-bed [Type] care facility.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented activities and recorded information in EMR system.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Provided personal nursing assistance in pre- and post-operative situations.
- Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Collected specimens, monitored vitals and maximized patient comfort.
Eau Claire County | Eau Claire , WICorrectional Officer02/2019 - 03/2019
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Processed inmates by completing paperwork, conducting searches and recording fingerprints.
- Supervised inmates during day-to-day activities.
- Instructed inmates on work details and transported to work sites.
- Assigned inmates to open and appropriate housing units.
- Supervised inmates during meals, visits, recreation, telephone calls and shower time.
- Recommended further treatment strategies and diagnostic efforts for inmates.
- Attended regular trainings and maintained appropriate certifications.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats from and to residents and quickly defused conflicts.
- Signed in all visitors and completed appropriate visitation log forms.
- Maintained daily logs of shift activity.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Supervised activities of adolescents in residential setting.
- Transported inmates to and from work sites with optimal security procedures.
- Conducted internal security checks and distributed meals.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Completed [Type] protocols during emergency situations.
- Maintained records and logs of man hours, materials and equipment used.
Key Energy Services | Odessa , TXHelper03/2003 - 06/2016
- Backed up [Type] and [Type] team members during heavy work periods to maximize team coverage.
- Helped machine operators set up and tend equipment to complete runs.
- Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
- Reviewed incoming materials and compared to documentation to check accuracy and quality of [Number] daily orders.
- Recorded production data in daily logs.
- Operated hand trucks, forklifts and scissor lifts.
- Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
- Monitored processes to avoid overloading and keep machinery functioning properly.
- Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
- Inspected quality of finished products, making minor repairs to meet project expectations.
- Organized all project components on work tables according to work flow.
- Checked daily project specifications to weigh and mix ingredients.
Education and Training
Jacksonville High School | CityHigh School Diploma05/2004
Gary Job Corp | CityCNA And CO12/2009
Jacksonville College | City, StateAssociate of Science
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Resume Overview
School Attended
- Jacksonville High School
- Gary Job Corp
- Jacksonville College
Job Titles Held:
- Call Agent
- Certified Nursing Assistant
- Correctional Officer
- Helper
Degrees
- High School Diploma
CNA And CO
Associate of Science
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