SEARCH

Call Agent Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CALL AGENT
Summary
Skills
  • Loading and unloading protocols
  • Equipment operation
  • Quality assurance standards
  • Documentation ability
  • Assembly procedures
  • Ticket taking
  • Disease prevention
  • Nutrition assessment and planning
  • Ingredient mixing
  • Inspections and audits
  • File/records maintenance
  • Crisis intevention
  • Policy and procedure improvements
  • Safety oversight
  • Staff leadership and direction
  • Call center operations
  • Outpatient care
  • Account payable and receivable
  • [Type] sales
Experience
Company Name | City, StateCall Agent11/2019 - Current
  • Educated customers on product and service offerings.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
Company Name | City, StateCertified Nursing Assistant12/2018 - Current
  • Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Used mobility devices and [Type] equipment to carefully and transport patients.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Provided nursing assistance to residents in [Number]-bed [Type] care facility.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented activities and recorded information in EMR system.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Collected specimens, monitored vitals and maximized patient comfort.
Company Name | City, StateCorrectional Officer02/2019 - 03/2019
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Processed inmates by completing paperwork, conducting searches and recording fingerprints.
  • Supervised inmates during day-to-day activities.
  • Instructed inmates on work details and transported to work sites.
  • Assigned inmates to open and appropriate housing units.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Recommended further treatment strategies and diagnostic efforts for inmates.
  • Attended regular trainings and maintained appropriate certifications.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Detected potential threats from and to residents and quickly defused conflicts.
  • Signed in all visitors and completed appropriate visitation log forms.
  • Maintained daily logs of shift activity.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Supervised activities of adolescents in residential setting.
  • Transported inmates to and from work sites with optimal security procedures.
  • Conducted internal security checks and distributed meals.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Completed [Type] protocols during emergency situations.
  • Maintained records and logs of man hours, materials and equipment used.
Company Name | City, StateHelper03/2003 - 06/2016
  • Backed up [Type] and [Type] team members during heavy work periods to maximize team coverage.
  • Helped machine operators set up and tend equipment to complete runs.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Reviewed incoming materials and compared to documentation to check accuracy and quality of [Number] daily orders.
  • Recorded production data in daily logs.
  • Operated hand trucks, forklifts and scissor lifts.
  • Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
  • Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Organized all project components on work tables according to work flow.
  • Checked daily project specifications to weigh and mix ingredients.
Education and Training
Jacksonville High School | CityHigh School Diploma05/2004
Gary Job Corp | CityCNA And CO12/2009
Jacksonville College | City, StateAssociate of Science
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Jacksonville High School
  • Gary Job Corp
  • Jacksonville College

Job Titles Held:

  • Call Agent
  • Certified Nursing Assistant
  • Correctional Officer
  • Helper

Degrees

  • High School Diploma
    CNA And CO
    Associate of Science

Similar Resumes

View All
Call-Agent-resume-sample

Call Agent

Richmond, Virginia