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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Passionate Cake Decorator with 5 years of experience working in bakeries. Exquisite artistic abilities. Provides premier customer service and works well with others. Maintains clean and safe work-space. Experienced in icing, decorating, packaging, labeling and pricing bakery products.

Skills
  • Standardized recipe proficiency
  • Color mixing skills
  • Design methods
  • Production and processing
  • Opening and closing duties
  • Professional telephone manner
Experience
Cake Decorator, 07/2018 - 03/2020
Dierbergs Lake St Louis, MO,
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Stocked shelves and ordered inventory when product stock became low.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Produced frostings and creams for cakes and other edibles.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Decorated cakes for special occasions, including showers, birthdays and christenings.
  • Handled cash, credit card and check transactions.
  • Assembled, prepared, decorated and frosted average of 10-20 cakes per shift.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
Cake Decorator, 06/2014 - 07/2018
Dierbergs O'fallon, MO,
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Stocked shelves and ordered inventory when product stock became low.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Produced frostings and creams for cakes and other edibles.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Decorated cakes for special occasions, including showers, birthdays and christenings.
  • Handled cash, credit card and check transactions.
  • Assembled, prepared, decorated and frosted average of 10-20 cakes per shift.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
Assistant Manager, Server, Line Cook, 03/2009 - 10/2012
Denny's Restaurants Franchise Association City, STATE,
  • Planned and prepared workflow schedules, delegating tasks for 20-member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Provided exceptional service to high volume of daily customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Processed customers' payments and provided receipts.
  • Entered customer food orders into computer system.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted newly seated guests quickly and efficiently.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Education and Training
: Medical Office Computer Specialist, Expected in 05/1996
-
Kaplan Career Institute - Brooklyn - Cleveland, OH
GPA:
GED: , Expected in 06/1993
-
Parma Sr. High - Parma, OH,
GPA:

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School Attended

  • Kaplan Career Institute - Brooklyn
  • Parma Sr. High

Job Titles Held:

  • Cake Decorator
  • Cake Decorator
  • Assistant Manager, Server, Line Cook

Degrees

  • GED

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