Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Passionate Cake Decorator with 5 years of experience working in bakeries. Exquisite artistic abilities. Provides premier customer service and works well with others. Maintains clean and safe work-space. Experienced in icing, decorating, packaging, labeling and pricing bakery products.
Skills
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Experience
Cake Decorator, 07/2018 - 03/2020
Dierbergs – Lake St Louis, MO,
Dierbergs – Lake St Louis, MO,
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Produced frostings and creams for cakes and other edibles.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Decorated cakes for special occasions, including showers, birthdays and christenings.
- Handled cash, credit card and check transactions.
- Assembled, prepared, decorated and frosted average of 10-20 cakes per shift.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
Cake Decorator, 06/2014 - 07/2018
Dierbergs – O'fallon, MO,
Dierbergs – O'fallon, MO,
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Produced frostings and creams for cakes and other edibles.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Decorated cakes for special occasions, including showers, birthdays and christenings.
- Handled cash, credit card and check transactions.
- Assembled, prepared, decorated and frosted average of 10-20 cakes per shift.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
Assistant Manager, Server, Line Cook, 03/2009 - 10/2012
Denny's Restaurants Franchise Association – City, STATE,
Denny's Restaurants Franchise Association – City, STATE,
- Planned and prepared workflow schedules, delegating tasks for 20-member team.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enhanced sales by implementing merchandising and promotional improvements.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Oversaw team development according to industry service standards to further customer loyalty.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Processed customers' payments and provided receipts.
- Entered customer food orders into computer system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted newly seated guests quickly and efficiently.
- Led team in carrying out day-to-day tasks with customer service program in mind.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Education and Training
: Medical Office Computer Specialist, Expected in 05/1996
Kaplan Career Institute - Brooklyn - Cleveland, OH
Kaplan Career Institute - Brooklyn - Cleveland, OH
GED: , Expected in 06/1993
Parma Sr. High - Parma, OH,
Parma Sr. High - Parma, OH,
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School Attended
- Kaplan Career Institute - Brooklyn
- Parma Sr. High
Job Titles Held:
- Cake Decorator
- Cake Decorator
- Assistant Manager, Server, Line Cook
Degrees
- GED
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