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cake decorator resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Skills
  • Icing Techniques
  • Cleaning
  • Design Techniques
  • Food Production
  • Cake Sculpting
  • Excellent customer service skills
  • Sales
  • Policies and Procedures
  • Product promotions
  • Customer service
  • Interpersonal communication skills
  • Problem solving strength
  • Customer and Client Relations
  • Conflict Resolution
  • Professional demeanor
  • Security awareness
  • Organization skills
  • Verbal and written communication
Work History
09/2020 to 05/2021
Cake Decorator Grand Sierra Resort And Casino Reno, NV,
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Accurately packaged and priced each product according to Publix pricing procedures.
  • Weighed, boxed and wrapped bakery products.
  • Decorated all different types of pastries and cakes quickly and precisely by organizing and prioritizing each task.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Increased business sales by 4% by influencing purchases and attracting customers with displays and professional service.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Managed material inventory and ordered new materials when needed.
  • Decorated an average of 36 fondant and soft-frosted style cakes daily.
  • Designed specialty deserts or service for custom events including weddings, birthdays and graduations.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Followed daily opening and closing procedures of brick and mortar bakery location.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Provided exemplary customer service to 100's patrons daily in high-volume shopping center location.
11/2019 to 07/2020
Front Desk Clerk Prairie Band Potawatomi Nation Mayetta, KS,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Entered customer data using whyndham's software and updated information whenever patrons changed rooms.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, to promote quick remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Used whyndham's to process reservations, check-ins and check-outs.
  • Resolved service-related problems and documented actions in system.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with housekeeping and maintenance team members to handle guest requirements from check-in through check-out.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Maintained transaction security by verifying payment cards against identification.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Oversaw fast-paced front desk operations at busy hotel facility with as many as 300 nightly guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
03/2018 to 09/2019
Server /bartender Cheddar's Scratch Kitchen City, STATE,
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored dining room inventory and replenished as necessary.
  • Engaged in suggestive selling and other sales techniques.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Offered product samples, answered questions and helped customers find items.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers and answered any questions.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Assisted customers with carry-out service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Conducted research, gathered information from multiple sources and presented results.

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Education
Expected in 05/2015 to to
Diploma:
Berrien High School - Nashville, GA
GPA:
Expected in 08/2018 to to
Certificate: Patient Care Assistant
Wiregrass Georgia Technical College - Valdosta, GA
GPA:

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Resume Overview

School Attended

  • Berrien High School
  • Wiregrass Georgia Technical College

Job Titles Held:

  • Cake Decorator
  • Front Desk Clerk
  • Server /bartender

Degrees

  • Diploma
  • Certificate

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