Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Flexible Cake Decorator with excellent interpersonal and organizational skills. Versatile, enthusiastic and hardworking.
Skills
Baking equipment
Color mixing skills
Icing methods
Design methods
Production and processing
Product personalization
Kitchen safety
Sanitation and cleanliness
Opening and closing duties
Solid problem solver
Professional telephone manner
Experience
11/2020 to CurrentCake DecoratorHeinen's Grocery Store | Avon, OH,
Assembled, prepared, decorated and frosted average of 3 cakes per shift.
Answered phone calls, put in orders and handled customer disputes or complaints.
Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
Assisted in growth of sales by maintaining professional customer service and preparing visually appealing displays.
Assisted customers with planning cake vision, including color, theme and size.
Monitored cooking completion times for efficient use of ovens and other equipment.
Produced 150 units of finished bread per 8-hour shift.
Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
03/2019 to 11/2020Assistant ManagerAt&T | West Covina, CA,
Planned and prepared workflow schedules, delegating tasks for 15-member team.
Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
Enforced company policies and procedures to strengthen operational standards across departments.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 90%.
Organized schedules, workflows and shift coverage to meet expected business demands.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize group productivity.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Directed and led employees, supervising activities to drive productivity and efficiency.
Oversaw team development according to industry service standards to further customer loyalty.
10/2017 to 11/2020ManagerFifth Group Restaurants Llc | Atlanta, GA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Trained employees on additional job positions to maintain coverage of roles at all times.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Created schedules for employees to keep every shift well-staffed during holidays and busy period.
Collaborated cross-functionally ontraining which led to employees being able to preform multiple jobs..
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Established ambitious goals for employees to promote achievement and surpass business targets.
Handled over $2000.00 in funds each day in fast-paced environment.
Cross-trained in every store role to maximize operational knowledge.
Met with each associate to establish realistic monthly sales goals.
Led staff meetings for team to communicate corporate directives.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Reviewed employee performance and delivered constructive feedback to improve weaknesses.
02/2018 to 03/2019ManagerFifth Group Restaurants Llc | Smyrna, GA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Trained employees on additional job positions to maintain coverage of roles at all times.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Created schedules to keep every shift well-staffed during holidays and busy periods.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Established ambitious goals for employees to promote achievement and surpass business targets.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Cross-trained in every store role to maximize operational knowledge.
Met with each associate to establish realistic monthly sales goals.
Led staff meetings for team of 15 to communicate corporate directives.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Education and Training
Expected in 02/1989Associate of Arts | Administrative SecretarialSt. Cloud Business College, St. Cloud, MN, GPA:
Interpersonal Communications Award for Best in Class
English Class Award for Best in Class
Valedictorian
3.95 GPA
Additional Information
*I am proficient at maintaining a cash drawer.
*Excellent customer service skills.
*Enjoy working with people.
*Quick learner.
*Highly motivated.
*Enjoy fast pace.
*Proficient computer skills.
*Always willing to stay late/go the extra mile.
I know if given a chance I can make difference for your company. I enjoy learning new things, working with customers, and helping the company grow. I am a hard worker, quick learner, and highly motivated.
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