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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Flexible Cake Decorator with excellent interpersonal and organizational skills. Versatile, enthusiastic and hardworking.

Skills
  • Baking equipment
  • Color mixing skills
  • Icing methods
  • Design methods
  • Production and processing
  • Product personalization
  • Kitchen safety
  • Sanitation and cleanliness
  • Opening and closing duties
  • Solid problem solver
  • Professional telephone manner
Experience
11/2020 to Current Cake Decorator Heinen's Grocery Store | Avon, OH,
  • Assembled, prepared, decorated and frosted average of 3 cakes per shift.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Assisted in growth of sales by maintaining professional customer service and preparing visually appealing displays.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Produced 150 units of finished bread per 8-hour shift.
  • Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
03/2019 to 11/2020 Assistant Manager At&T | West Covina, CA,
  • Planned and prepared workflow schedules, delegating tasks for 15-member team.
  • Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 90%.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Oversaw team development according to industry service standards to further customer loyalty.
10/2017 to 11/2020 Manager Fifth Group Restaurants Llc | Atlanta, GA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created schedules for employees to keep every shift well-staffed during holidays and busy period.
  • Collaborated cross-functionally ontraining which led to employees being able to preform multiple jobs..
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Handled over $2000.00 in funds each day in fast-paced environment.
  • Cross-trained in every store role to maximize operational knowledge.
  • Met with each associate to establish realistic monthly sales goals.
  • Led staff meetings for team to communicate corporate directives.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Reviewed employee performance and delivered constructive feedback to improve weaknesses.
02/2018 to 03/2019 Manager Fifth Group Restaurants Llc | Smyrna, GA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created schedules to keep every shift well-staffed during holidays and busy periods.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Cross-trained in every store role to maximize operational knowledge.
  • Met with each associate to establish realistic monthly sales goals.
  • Led staff meetings for team of 15 to communicate corporate directives.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
Education and Training
Expected in 02/1989 Associate of Arts | Administrative Secretarial St. Cloud Business College, St. Cloud, MN, GPA:
  • Interpersonal Communications Award for Best in Class
  • English Class Award for Best in Class
  • Valedictorian
  • 3.95 GPA

Additional Information

*I am proficient at maintaining a cash drawer.

*Excellent customer service skills.

*Enjoy working with people.

*Quick learner.

*Highly motivated.

*Enjoy fast pace.

*Proficient computer skills.

*Always willing to stay late/go the extra mile.

I know if given a chance I can make difference for your company. I enjoy learning new things, working with customers, and helping the company grow. I am a hard worker, quick learner, and highly motivated.

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Resume Overview

School Attended

  • St. Cloud Business College

Job Titles Held:

  • Cake Decorator
  • Assistant Manager
  • Manager
  • Manager

Degrees

  • Associate of Arts

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