Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

High-energy student finalizing BSED degree in English and desiring training opportunity focused on advancing classroom abilities and building career foundation. Enthusiastic about pursuing new avenues of learning, growing professionally and building upon acquired skills. Well-organized and ready to support students in developing full potential.

  • Group and individual instruction
  • Differentiated instruction
  • Exemplary communication
  • Computer proficiency
  • Multi-tasking ability
  • Friendly demeanor
  • Time management skills
  • Adaptability
  • Organization
  • Lesson Planning
  • Student engagement
Work History
06/2018 to Current
Cake Decorator Heinen's Grocery Store Glenview, IL,
  • Designed specialty cakes or service for custom events including weddings, birthdays and graduations.
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Managed material inventory and ordered new materials when needed.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Accurately packaged and priced each product according to Walmart pricing procedures.
  • Operated cash register and handled cash, credit card and check transactions.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Operated bakery equipment including commercial mixers, ovens, and bread slicers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, and sweet rolls.
08/2017 to 03/2018
Pharmacy Technician Col Care Aurora, IL,
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated instructions to patients or caregivers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Collected co-payments or full payments from customers.
06/2016 to 06/2017
Cashier Vail Resorts Frisco, CO,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with customer service managers to solve problems and handle customer concerns.
  • Learned Customer Service, Photolab, Electronics, Layaway, and Money Center positions and provided backup at key times.
09/2015 to 03/2016
Waitress/Cook Cecil Whittaker's Pizzeria City, STATE,
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Prepared beverages and filled food orders for customers.
  • Answered phone calls regarding new orders, reservations, and customer concerns.
  • Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
  • Trained and assisted new staff members.
Expected in 12/2021
Bachelor of Secondary Education: English
University of Missouri - St Louis - St Louis, MO
Expected in 05/2018
Associate of Arts:
Jefferson College - Hillsboro, MO
Expected in 05/2016
High School Diploma:
Festus Sr. High School - Festus, MO
  • Achieved Employee of the Month twice through efficiency, accuracy, and excellent customer service.
  • Successfully trained and coached numerous employees throughout job history.
  • Earned a place on the Dean's list 3 times by maintaining an average GPA of 3.9.
  • First Aid/CPR Certified

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School Attended

  • University of Missouri - St Louis
  • Jefferson College
  • Festus Sr. High School

Job Titles Held:

  • Cake Decorator
  • Pharmacy Technician
  • Cashier
  • Waitress/Cook


  • Bachelor of Secondary Education
  • Associate of Arts
  • High School Diploma

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