LiveCareer-Resume

cake decorator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Perceptual Speed
  • Preventive Maintenance
  • Inbound and Outbound Calling
  • Customer Support
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Customer Service
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • 88 wpm Typing Speed
  • Proactive Self-Starter
  • Time Management
  • Complex Product Knowledge
  • Strong Analytical and Problem Solving Skills
  • Computer Skills
  • De-escalation Techniques
  • Patient and Empathetic
  • Work Prioritization
  • Business Development
Experience
Cake Decorator, 01/2020 to Current
TargetFrisco, TX,
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Met with customers to discuss needed bakery items and take orders.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored baking staff in proper techniques and bakery procedures.
  • Forward planning to help solve problems for people, and the organization and communication skills to not only keep things running smoothly but to detect opportunities for streamlining and simplifying.
Customer Service Office Staff Member, 06/2018 to 06/2019
PetcoMarietta, GA,
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted available products and services to customers during service, account management and order calls.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings 86% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Keyholder, 05/2016 to 09/2018
Benchmark HospitalityLake Havasu City, AZ,
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored sales floor to prevent product loss and item damage.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Operated cash register.
  • Calculated bill totals and tax amounts.
  • Developed good working relationships with store leadership and sales personnel.
Barista, 08/2014 to 06/2017
Meadville Medical CenterWarren, PA,
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Supported highest standards of conduct and service to support company reputation.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
Food Service Worker, 08/2012 to 12/2014
KFCCity, STATE,
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Collaborated with team to deliver timely service of items.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education and Training
GED: , Expected in 2017 to Penn Foster Career School - Scranton, PA
GPA:
High School Diploma: , Expected in to Sun Valley High School - Monroe, NC
GPA:

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Resume Overview

School Attended

  • Penn Foster Career School
  • Sun Valley High School

Job Titles Held:

  • Cake Decorator
  • Customer Service Office Staff Member
  • Keyholder
  • Barista
  • Food Service Worker

Degrees

  • GED
  • High School Diploma

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