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Cake Decorator Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Artistic Cake Decorator with 3+ years of experience working in pastry and bakery shops. Excellent problem solver and communicator. Specializing in creating inviting window displaydisplaysdispladisplaysdisplays
. Diligent CSR offering 6+-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Quality control analysis
  • Color mixing skills
  • Cake carving
  • Baking equipment
  • Credit card payment processing
  • Problem Resolution
  • Conflict mediation
  • Call Centers
  • QC
  • Customer Service
  • Customer relations
  • Process optimization
  • Inbound and Outbound Calling
  • Clerical support
  • Sales expertise
  • Office equipment proficiency
  • Problem-solving abilities
  • Adaptive team player
  • Shipping and receiving understanding
  • Technologically savvy
  • Call Center Operations
  • Courteous demeanor
  • High-energy attitude
  • Quality assurance controls
  • Microsoft Office expertise
  • Project management abilities
Experience
04/2019 to Current Cake Decorator Albertsons Companies | Gunnison, CO,
  • Decorated cakes for special occasions, including showers, birthdays and christenings.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Assembled, prepared, decorated and frosted average of 5 cakes per shift.
  • Assembled, prepared, decorated and frosted average of 5 cakes per shift.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Stocked shelves and ordered inventory when product stock became low.
  • Produced frostings and creams for cakes and other edibles.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Handled cash, credit card and check transactions.
  • Assisted in growth of sales 75% by maintaining professional customer service and preparing visually appealing displays.
  • Assisted in growth of sales 50% by maintaining professional customer service and preparing visually appealing displays.
  • Shaped and cut dough to achieve desired shapes, signs and designs.
08/2017 to 05/2018 Customer Service Representative Mitek Industries, Inc. | Garland, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 25+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in 99% reduction in complaint calls.
07/2014 to 11/2016 Customer Service Representative Mitek Industries, Inc. | Holly, MI,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Expected in 09/2000 Certificate | Phlebotomy, EKG, CNA American Red Cross, New Haven, CT, GPA:
Expected in 07/1994 Certificates | Medical Billing/coding, Medical Terminology Robeson Community College, Lumberton, NC GPA:

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Resume Overview

School Attended
  • American Red Cross
  • Robeson Community College
Job Titles Held:
  • Cake Decorator
  • Customer Service Representative
  • Customer Service Representative
Degrees
  • Certificate
  • Certificates