Exceptional Cage Supervisor skilled in personnel management and supervision. In-depth knowledge of casino operations and cage management.
Guest services background
Casino auditing background
Cash handling processes and procedures
Conflict resolution techniques
Horseshoe CasinoBossier City, LouisianaCage Shift Supervisor01/2009 to 11/2016Responsible for assisting the Cage Shift Manager in coordinating the activities of the Main Bank and Cage Cashiers in a casino cage, performing all duties of the Shift Manager in their absence, implementing and ensuring compliance with company policies, procedures, and gaming regulations, monitoring, supervising, and observing the operations of the Cage and Credit Department, scheduling personnel on assigned shift, promoting teamwork among employees and resolve grievances, handling guest's inquiries and concerns, and other duties as assigned in a fast paced environment.
Thrifty LoansShreveport, LouisianaLoan Officer06/2001 to 05/2008Responsible for effectively communicating the benefits of company products and program during inbound and outbound sales opportunities, ensure loan applications are complete, accurate,verified, and thoroughly explained, and completing the consumer short term loan package.
KmartBossier City, LouisianaCash Office Associate01/2000 to 02/2009Responsible for keeping an accurate record of Selling Price Adjustments and Unit Adjustment Forms, verifying entries on the Invoice Register Report for accuracy and follows up on any discrepancies founded, communicates any register errors to and works closely with Asset Protection Coach to reconcile errors or register operator violations of procedures, keeps an accurate account of accounts payable, prepares store's bank deposits and change orders, pays vendors, assisting with all cash office procedures in an accurate and timely manner with a high level of confidentially.
High School Diploma1991Mansfield High School, Mansfield, Louisiana