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Café Server / Bookseller Resume Example

Resume Score: 85%

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CAFÉ SERVER / BOOKSELLER
Summary

Reliable and driven high-achieving professional who quickly learns and masters new concepts and skills while focusing on providing exceptional customer service.


Highlights
  • Time management
  • Detail-oriented
  • Dependable and reliable
  • Approachable
  • Cash handling accuracy
  • Strong communication skills
  • Cheerful and energetic
  • Effective team player
Accomplishments

Received two “exceptional” ratings on performance reviews.

Awarded multiple "above and beyond" achievements from multiple coworkers.

Experience
Café Server / Bookseller, 05/2014 to 01/2015Barnes & Noble － Tulsa, Oklahoma
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Communicated information to customers about product quality, value and style.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Took necessary steps to meet customer needs and effectively resolve service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Maintained visually appealing and effective displays for the entire store.
  • Offered direction and gave constructive feedback to motivate team members.
  • Built and maintained effective relationships with peers and upper management.
  • Promptly reported complaints to a member of the management team.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Processed all sales transactions accurately and in a timely fashion.
  • Communicated clearly and positively with co-workers and management.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying trash receptacles.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Up-sold beverage sizes and additional food items to increase stores profits.
Server, 03/2014 to 05/2014Vallarta's － Mannford, Oklahoma
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Skillfully anticipated and addressed guests' service needs.
  • Delivered exceptional, friendly and fast service.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Continually kept carpets and floor clear of debris.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Facilitated prompt and accurate seating and service of all guests.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.
  • Provided high quality service.
  • Greeted guests in a pleasant and courteous manner.
  • Stocked and maintained silverware, linen and condiments.
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Education
High School Diploma:General Education,May 2013Sycamore High School － Sycamore, Illinois, United States of America
Training Seminar:Sales / Marketing,2014Vector Marketing － Chula Vista, California, United States of America
Skills
  • Outstanding customer service skills
  • Excellent attention to detail
  • Professional phone skills
  • Strong work ethic
  • Good at following instructions (written & spoken)
  • Great communication skills
  • Keen to learning on the fly
  • Taking direction and running with it
  • Ability to work independently and with a team
  • Able to lift up to 50 pounds and move 100 pounds
  • Capable of standing for extended periods of time and carrying out physical repetitive labor
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Resume Overview

Companies Worked For:

  • Barnes & Noble
  • Vallarta's

School Attended

  • Sycamore High School
  • Vector Marketing

Job Titles Held:

  • Café Server / Bookseller
  • Server

Degrees

  • High School Diploma : General Education , May 2013
    Training Seminar : Sales / Marketing , 2014

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