Independent worker with high energy committed to delivering high quality results with minimal supervision. Dedicated and focused on details and accuracy, able to complete multiple tasks simultaneously. Reliable with friendly and professional work ethic and demeanor.
Professional and mature
Recording and charting procedures
Professional telephone manner
Calm under pressure
Energetic work attitude
Inventory control familiarity
Customer service expert
Promoted from Shelter Intake Specialist to Lead Shelter Medical Technician within 9 months of employment.
Exo Roast Co.,Tucson, AZCafe Barista08/2016 to 11/2014
Repeatedly prepare various ingredient specific hot and cold beverages with customer.
Requested substitutions in a limited amount of time Perform cash handling duties at cash register while concurrently preparing beverages and pastries and maintaining conversation with customers.
Maintain a clean work environment by performing hourly cleaning of cafe bathroom, floor sweeping and dusting.
Reliably arrive promptly for work and interact with customers in a friendly manner I also helped to ensure high profit margins for the company by providing this top-notch customer service
The Humane Society of Southern Arizona (HSSA)Tucson, AZLead Shelter Medical Technician (LSMT)05/2015 to Current
The LSMT assists in the medical care of shelter animals being treated at HSSA under direct supervision of the Lead Shelter Veterinarian
Maintain and organize Shelter animal medical charts and laboratory results
Daily administering of oral, topical, otic and/or ophthalmic medications to 150-250 patients (cats, dogs, rats, rabbits, ferrets, birds etc.)
Solely responsible for management and inventory of all Shelter Pharmacy medications
Sole supervisor of HSSA's current ringworm positive felines and their corresponding laboratory results and paperwork
Provide shelter, clinic veterinarians and off-site veterinary personnel with accurate and up to date medical observations
Operate the shelter radiograph machine and provide shelter, clinic and off-site veterinarians with precise radiographs upon request
Perform SNAP tests, fecal floats, urinalyses and bloodworm in-house - Restrain animals for medical procedures
Monitor the Lead Shelter Veterinarian's lab work online through the laboratory website
React to medical emergencies in a timely manner and professionalism
Work with veterinary team to prevent spread of contagious diseases, zoonotic and non-zoonotic
Provide assistance and support in any other non-job description positions when necessary.
The Humane Society of Southern ArizonaTucson, AZShelter Intake Specialist11/2014 to 05/2015
Restrain animals for intake medical procedures
Maintain cleanliness of facilities and observe safety and cleaning protocols in addition to observing all personal protection guidelines
Providing basic animal care by insuring cleanliness of kennels while keeping in line with current safety and cleaning protocols and observing all personal protection equipment guidelines
Provide fast and efficient customer service which included cash handling experience
Provide canine and feline behavior assessments
Administer admissions vaccinations
Perform end of life services
Daily phone interactions required proper and professional telephone etiquette
Provide fast and friendly customer service in face-to-face counseling and encounters.
Al-Marah ArabiansTucson, AZStud Handler/Ranch Hand06/2013 to 07/2014
Providing basic care for herd of 250 horses at pasture - Maintain barn cleanliness by mucking stalls and paddocks in the breeding barn, semen collection room, semen processing lab and ultrasound room.
Administer daily medications
Collect semen from the breeding stallions and process stallion semen for shipping or onsite artificial insemination
Restrain and control stallions and or/broodmares for breeding purposes
Assisted in vaccinating and euthanizing horses under the direction of the farm veterinarian.
NY Walk & TrainNew York, NYProfessional Dogwalker & Petsitter11/2010 to 06/2013
Employed by New York Magazine's voted "Best of NY," dog walking and caretaker companies.
Apprenticed under Certified Professional Dog Trainer Lydia DesRoche for approximately one year.
Attended Dr. Ian Dunbar's SIRIUS Puppy Training Seminar in Summer 2012.
Molly Pitcher's Ale HouseNew York, NYFood Server07/2008 to 04/2011
Employed at a large, high-volume, fast-paced sports bar on Manhattan's Upper East Side.
I helped to ensure a satisfying dining experience for customers by providing fast, efficient, and courteous service.
I also helped to ensure high profit margins for the company by providing this top-notch customer service.
Pima Community College, Tucson, AZ, USAPart-time student; Current GPA: 3.67
History/AnthropologyReed College, Portland, OR, USASome College
High School Diploma2008The Taft School, Watertown, CT, USA
Windows, Microsoft Word, internet research, telephone etiquette