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cabin supervisor resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

A well rounded individual and team player with ability to work efficiently in a variety of environments. Strives to have good communication and interpersonal skills and maintain a high level of integrity. PERSONAL PROFILE Energetic, competitive achiever who can inspire and motivate team members. Dedicated team player who listens, thrives on collaborating with diversely other team members. Dedicated to being an ambassador to my brand, community and colleagues. Strategic thinker with ability to deliver superior strategic work. resolves issues in a way that propels innovation, creativity and growth.

Skills
  • Policy Enforcement
  • Strong background in customer satisfaction and relations.
  • Conversant with all related data processing and PC including all microsoft programs.
  • Standards Compliance
  • Report Preparation
  • Problem Solving
  • Employee Training and Development
Experience
06/2011 to 09/2011
Cabin Supervisor Abm Lithia Springs, GA,
  • Share responsibility with the Purser to ensure safe and secure operation of the aircraft for the duration of the flight
  • Ensure the highest standards of safety and security are met, in line with corporate requirements, local civil aviation, government legislation and international standards
  • Responsible for ensuring that timely, clear and open communication with the Purser and the Flight Deck is maintained throughout the flight
  • Ensure that customers are consistently provided with the highest quality of customer service through inspired management of crew members
  • Ensure customer complaints in the respective cabins are fully investigated, managed effectively, documented and appropriate service recovery is applied where applicable
  • Ensure all High Value Customers are personally welcomed and acknowledged in their specific cabin
  • Demonstrate Service Personality behaviours and encourage this with the crew to provide a superior team environment
  • Be a role model to the Cabin Crew through motivational and inspirational leadership and through ensuring standards are consistently delivered
  • Provide guidance, direction and feedback to team members on their on-board performance to ensure standards are consistently met (customer, safety, security, team)
  • Ensure Flight Reviews are completed to capture Cabin Crew performance and discussed with individual Cabin Crew member on-board
  • Responsible for conducting timely and motivational briefing sessions prior to flights in accordance with the pre-flight briefing guidelines and ensuring the required Image and uniform checks and document checks are completed for all crew
  • Ensure information in KIS Elitepad is resourced through the Purser to effectively manage the designated cabin
  • Complete timely, factual and accurate KIS reports, ensuring the Purser is appropriately informed, and provide relevant feedback to other relevant departments to assist with continuous improvement
  • Demonstrate business awareness which contributes positively to business results
  • This includes a thorough undersJessicang of Company policies
  • Develop and maintain undersJessicang of internal and external factors that affect Emirates business, share this with crew and propose workable ideas to enhance the customer experience as well as for cost saving/revenue generation
  • Act as a brand and customer ambassador by demonstrating a positive and professional image whilst
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Dealt with mechanical and passenger emergencies according to standards.
11/2009 to 05/2011
Restaurant Supervisor Mckibbon Hospitality Chattanooga, TN,
  • Welcoming guests warmly at arrival
  • Treating each and every guest as a unique individual
  • Anticipating to guests needs with thoughtful and personal touches
  • Resolving guest problems and never saying No without offering an alternative
  • Clearing and setting tables
  • Ensuring they leave the restaurant happy due to a great and engaging service
  • Billing and cashiering.
  • Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
01/2006 to 10/2008
Kindergarten Teacher Amphitheater Public Schools Tucson, AZ,
  • Developed lesson plans consistent with established guidelines and goals.
  • Created and maintained safe learning environment for students.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Monitored, documented and reported students' progress and performance.
  • Assessed each child's developmental needs on continuous basis.
Education and Training
Expected in 01/2004 to to
Kenya Certificate of Secondary Education (K.C.:
Mwenje High School - ,
GPA:
Expected in 01/2000 to to
:
Kio Primary School - ,
GPA:
Expected in to to
: Customer Service Management
Emirates Aviation College - UAE,
GPA:
  • Safety emergency proceduress.
  • General medical training
  • crew resorce management
Expected in to to
C.P.E:
Kenya Primary of Secondary Education (K - ,
GPA:

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Resume Overview

School Attended

  • Mwenje High School
  • Kio Primary School
  • Emirates Aviation College
  • Kenya Primary of Secondary Education (K

Job Titles Held:

  • Cabin Supervisor
  • Restaurant Supervisor
  • Kindergarten Teacher

Degrees

  • Kenya Certificate of Secondary Education (K.C.
  • Some College (No Degree)
  • C.P.E

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