Retail Manager equipped with extensive experience in multi and single unit retail operations and sales. Practiced in customer relations, sales, retail associate training and development, and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Excellent leadership skills and multi-tasking strengths.
Dedicated Merchandise Buyer and Manager with history of overseeing multiple product lines and demonstrated track record of success. Successfully managed diverse purchasing needs and a store team in challenging, fast-paced environment.
Promoted to Head Buyer and Merchandise Manager for the Greenhouse, Hardlines, Floral & Gift and Christmas divisions of a major Cincinnati based garden center:
Directly responsible for approximately 70% of store's yearly gross sales volume.
Effectively managed merchandising and sales teams to provide consistent increases in sales volume and profitability:
Successfully increased 2016 sales volume in greenhouse division by 20.6% over 2015 sales, and a resulting increase in gross profit dollars of 25.2%.
Generated a 4.1% sales increase in the Hardlines division over 2015 fiscal year, with a 4.4% increase in gross profit dollars.
Designed and implemented proper inventory control and stock adjustment processes. Greenhouse division recorded a .38% shrink for the 2016 fiscal year.
Delhi Flower & Garden CentersLiberty Township, OHBuyer / Manager
Buyer / Manager
Managed the purchasing process for the Greenhouse, Hardlines, Floral & Gift, and Holiday departments, maintaining adequate stock levels and proper pricing for multiple product lines and store locations.
Created, established and maintained proper high traffic and seasonal displays to make the store experience more interactive and engaging, resulting in increased sales.
Negotiated with vendors for best pricing and assortments, generated purchase orders, and authorized payment of invoices and return of merchandise.
Created and researched current and past business performance reports to analyze business trends and make adjustments to purchasing, display, and pricing as warranted.
Completed weekly schedules according to payroll policies.
Recruited, mentored, trained and retained staff of 5 to 25 members to deliver outstanding customer service and to differentiate and promote the company brand.
Processed incoming shipments in an accurate and timely manner.
Maintained visually appealing and effective displays for the entire store.
Directed and supervised employees engaged in sales, inventory control and daily reconcilliations.
Home DepotWest Chester, OHPart Time Freight Associate
Responsible for timely unload, processing, and merchandising of daily shipments.
Perform critical inventory functions for maintaining proper on-hands and pricing for our customers.
Recipient of "Homer Award" for outstanding attitude and team support.
Twice recognized by two different department supervisors for positive contribution and impact on the customer shopping experience.
The Container StoreCincinnati, OHPart Time Visual Sales
Performed and led in-store merchandising activities including merchandising projects, planogram maintenance, campaign re-sets, and display/signage maintenance designed to enhance the customer experience.
Ensured product was displayed correctly to drive sales and maximize inventory turns.
Processed and filled customer in-store custom designs as well as web fulfillment orders.
Key and senior member of weekly truck unload team. Coached and trained new associates in company process.
Gentry ShopsCincinnati, OHGeneral Manager, Furnishings and Sportswear Division
Multi-store responsibility for Cincinnati based men's clothing business.
Transitioned company from local business to regional business with stores in Cincinnati, Indianapolis, Columbus, Cleveland, Fort Wayne, Chicago, St. Louis, and Kansas City
Supervised local store managers and retail sales associates.
Designed employee motivation strategies and contests.
Coordinated distribution processes.
Analyzed sales statistics and maintained inventory levels across multiple locations.
Developed budgets and approved expenses.
Implemented consistent merchandising strategies across multiple metropolitan markets.
Coordinated and assisted in new store set-ups, including merchandising, staffing and training.
Ohio UniversityAthens, OHBachelor of Science: Interpersonal Communications
Oberlin CollegeOberlin, OHMaster of Arts: Communication Studies
Proficient with Counterpoint Point of Sale System.
Familiarity with Microsoft Excel and Word.
Excellent public speaking skills, including several national awards.