Business Team Leader Resume Example
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BUSINESS TEAM LEADER
Summary
Experienced Property Manager adept in customer relations, administration, leasing, collections, accounting, sales and real estate management. Seeks a challenging position with room for growth and professional development.
Highlights
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Accomplishments
- Nominated for California Apartment Association Manager of the Year 2008, 2009, 2010 and
- Property of the Year 2014
- Received the Best of the Best award from Manco Abbott for outstanding performance and
- Recipient of Better Business Bureau Marketplace Excellence in Ethics Award 2013-Alpure
- Multi-family property management Personable Team player Fast learner Extremely proficient in Yardi software, CCRM Certified Excel, Word, Outlook Multi-family property management Type 80-90 WPM Volunteered at many local charities Strong written and verbal skills including the Dakota House, Central Organized motivated self starter Valley Animal Shelter, GSA, etc. capable of handling multiple Knowledge of leasing and market accounts/transactions at a time conditions Highly detail oriented and meticulous Decisive with reporting requirements Flexible and adapts well to anything
- Nominated for California Apartment Association Manager of the Year 2008, 2009, 2010 and Property of the Year 2014
- Received the Best of the Best award from Manco Abbott for outstanding performance and exceptional customer service 4 times.
- Recipient of Better Business Bureau Marketplace Excellence in Ethics Award 2013-Alpure Environmental Services
- Increased owner revenue by $40,000 in 8 months by closely monitoring expenses and mastering new program that drives the rents up higher than they have ever been.
- Closed out an 8 month period with total net delinquency below $2,000 at 188 unit complex. Led my property through a Customer Satisfaction Survey scoring above 90% in all categories
- Closed loss to lease by $3,000 in 2 months
Experience
Business Team LeaderOct 2014 to Current
Msc Industrial Direct Co., Inc. － Fayetteville , NCResponsible for all functions of operation at a 100 unit complex in Pacific Grove, and 2 Guest Suites run much like a hotel as a 1 person office.Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Handled customer complaints personally to verify they were properly handled. Managed all day-to-day activities involving tenants, subcontractors and property management. Maintained accurate and updated websites and printed materials. Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. Compiled and conveyed all operational and financial data to the regional manager. Worked with the owners to identify, develop and achieve community goals and objectives. Established and implemented leasing goals while managing an effective lease expiration program.Closed loss to lease by $3000 in 2 months due to rigorous lease renewal offers.Also responsible for construction oversight on complete remodel of 12 unit complex. Increased owner revenue $70,000 over budget by closely monitoring expenses and finding new sources of income.
Msc Industrial Direct Co., Inc. － Fayetteville , NCResponsible for all functions of operation at a 100 unit complex in Pacific Grove, and 2 Guest Suites run much like a hotel as a 1 person office.Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Handled customer complaints personally to verify they were properly handled. Managed all day-to-day activities involving tenants, subcontractors and property management. Maintained accurate and updated websites and printed materials. Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. Compiled and conveyed all operational and financial data to the regional manager. Worked with the owners to identify, develop and achieve community goals and objectives. Established and implemented leasing goals while managing an effective lease expiration program.Closed loss to lease by $3000 in 2 months due to rigorous lease renewal offers.Also responsible for construction oversight on complete remodel of 12 unit complex. Increased owner revenue $70,000 over budget by closely monitoring expenses and finding new sources of income.
Community ManagerDec 2013 to Oct 2014
2K － Agoura Hills , CAAchieved the highest possible net operating income by implementing cost control and revenue improvement programs.Handled customer complaints personally to verify they were properly handled.Managed all day-to-day activities involving tenants, subcontractors and property management.Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.Established and implemented leasing goals while managing an effective lease expiration program.Monitored all infrastructure and building expenses and reviewed and approved invoices.Reviewed completed applications and assessed household information against file history and program regulations.Maintained tenant relationswith regular tenant visits and phone calls. Held Resident Events to promote a true sense of community. Prepared all weekly/monthly financial reports, move out dispositions, move-in's, renewals. Entered all payables, posted rents and late fees. Managed to keep the lowest delinquency in both property and Ratio Utility Billing in the company.
2K － Agoura Hills , CAAchieved the highest possible net operating income by implementing cost control and revenue improvement programs.Handled customer complaints personally to verify they were properly handled.Managed all day-to-day activities involving tenants, subcontractors and property management.Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.Established and implemented leasing goals while managing an effective lease expiration program.Monitored all infrastructure and building expenses and reviewed and approved invoices.Reviewed completed applications and assessed household information against file history and program regulations.Maintained tenant relationswith regular tenant visits and phone calls. Held Resident Events to promote a true sense of community. Prepared all weekly/monthly financial reports, move out dispositions, move-in's, renewals. Entered all payables, posted rents and late fees. Managed to keep the lowest delinquency in both property and Ratio Utility Billing in the company.
Commercial Property AccountantNov 2010 to Apr 2014
Arrikto － San Francisco , CAHandle all A/P, A/R, Bank Reconciliations, Financial Reports, Client Reports, Laboratory Results, Insurance Agency Contracts, State Contracts for an Indoor Air Quality Consulting Firm. Maintained positive vendor/client relations and handle all customer inquiries. Responsible for managing all aspects of the office and budgeting. Perform on-site mold inspections and testing, sewage screening, and water sampling. In charge of all accounting functions for a portfolio of 40+ commercial properties located throughout Fresno and Monterey. Responsible for handling all tenant payments, account inquiries, all functions of the lease through Yardi software, processing of new property transition and bank accounts, process CAM Reconciliations, prepare monthly Financial Reports for the owner, ensure all mortgages are paid on time and invoices processed.
Arrikto － San Francisco , CAHandle all A/P, A/R, Bank Reconciliations, Financial Reports, Client Reports, Laboratory Results, Insurance Agency Contracts, State Contracts for an Indoor Air Quality Consulting Firm. Maintained positive vendor/client relations and handle all customer inquiries. Responsible for managing all aspects of the office and budgeting. Perform on-site mold inspections and testing, sewage screening, and water sampling. In charge of all accounting functions for a portfolio of 40+ commercial properties located throughout Fresno and Monterey. Responsible for handling all tenant payments, account inquiries, all functions of the lease through Yardi software, processing of new property transition and bank accounts, process CAM Reconciliations, prepare monthly Financial Reports for the owner, ensure all mortgages are paid on time and invoices processed.
Community ManagerSep 2005 to Nov 2010
North Creek Apartments － City , STATEConducted apartment tours for potential tenants and answered any questions.Collected and kept careful records of rental payments.Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.Monitored and documented all income, including delinquencies.Handled customer complaints personally to verify they were properly handled.Managed all day-to-day activities involving tenants, subcontractors and property management.Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.Established and implemented leasing goals while managing an effective lease expiration program.Reviewed all leases to guarantee that tenants received the proper level of service.Reviewed completed applications and assessed household information against file history and program regulations. Processed all move ins, move outs, renewals, rent collections, entered all payables, prepared weekly/monthly financial reports, move out dispositions and evictions. Maintained positive resident/vendor/staff relations.
North Creek Apartments － City , STATEConducted apartment tours for potential tenants and answered any questions.Collected and kept careful records of rental payments.Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.Monitored and documented all income, including delinquencies.Handled customer complaints personally to verify they were properly handled.Managed all day-to-day activities involving tenants, subcontractors and property management.Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.Established and implemented leasing goals while managing an effective lease expiration program.Reviewed all leases to guarantee that tenants received the proper level of service.Reviewed completed applications and assessed household information against file history and program regulations. Processed all move ins, move outs, renewals, rent collections, entered all payables, prepared weekly/monthly financial reports, move out dispositions and evictions. Maintained positive resident/vendor/staff relations.
Education
License, Allied Business SchoolsFresno State University － City, State, USReal Estate License Allied Business Schools - Fresno, CA Currently taking courses for my Real Estate License Business Management Fresno State University - Fresno, CA Completed 2 Years of Business Management
Pre-Pharmacy, PharmacySchool － City, State, USPharmacy School University Of the Pacific - Stockton, CA Completed 2 years of Pre-Pharmacy Degree
Professional Affiliations
Nominated for California Apartment Association Manager of the Year 2008, 2009, 2010 and 2011.
Skills
Financial Reports, Cost Control, File, Leasing, Payables, Satisfaction, Services Delivery, Payments, Collections, Credit, Property Management, Reconciliations, A/p, A/r, Air Quality, Air Quality Consulting, Bank Reconciliations, Budgeting, Client Relations, Contracts, Customer Inquiries, Ground Water, Indoor Air Quality, Inspections, Laboratory, Sampling, Sewage, Testing, Water Sampling, Invoices, Billing, Accountant, Accounting, All Accounting, Cam, Commercial Property, 90 Wpm, Award, Customer Relations, Customer Service, Detail Oriented, Environmental Services, Excel, Excellent Written And Verbal Communication Skills, Fast Learner, Gsa, Multi-family, Outlook, Receptionist, Retail Sales, Team Player, Typing, Word, Written And Verbal, Business Management, Real Estate, Pharmacy
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Resume Overview
School Attended
- Fresno State University
- School
Job Titles Held:
- Business Team Leader
- Community Manager
- Commercial Property Accountant
Degrees
- License , Allied Business Schools
Pre-Pharmacy , Pharmacy
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