Business Systems Project Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Project Planning
  • Continuous Improvement
  • Project Administration
  • MS Project
  • Project coordination
  • Business development support
  • Scope definition
  • Agile work processes
  • Reliable and trustworthy

- Team Accelerator, February 2015 - “Strategies for Successful Selling- Part 2”, Certified Training, January 2014

- “Strategies for Successful Selling- Part 1”, Certified Training, January 2013

Event Management, Communications, Community Outreach, Customer Service, Data Collection/ Data Entry/ Data Analysis and Professional Report/ Email Writing, Program Development, Receptionist Work, Budget Administration, Team Leadership, Research, Statistics, Accounts Receivables, Commissions Calculations

Microsoft Word, Microsoft Power Point, Microsoft Excel, Microsoft Outlook, Agile, Oracle, iReceivables, Cognos, Pentaho, Google Docs, Gmail, Social Media- Facebook, Instagram, Twitter, Google+, and both Apple and Miscrosoft operating systems

01/2020 to Current Business Systems Project Manager Cognex Corporation | Field, SC,
  • Interpreted and advocated company vision and direction by turning business goals into actionable plans of system enhancement.
  • Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery.
  • Participated in business solution design process for client to understand and define functional project requirements.
  • Served as facilitator for product and process owners, cross functional team members and stakeholders to bring discipline to agile approaches and drive sustainable improvements.
  • Supported IT application development, application support, system integration and system administration projects, generating more than $[Amount] annually.
  • Managed implementation of application developments by collaborating with overseas technical teams.
  • Oversaw [Type] projects, including requirements analysis, milestone management and stakeholder relations.
06/2018 to 01/2020 Data Management Support Specialist Department Of Agriculture | Gainesville, GA,

data management for our parts and price lists, coordinating the enhancement request process and systems translations work, helping with systems quality assurance testing, as well as some continued back-office logistics and data support to Customer Care managers

  • Interacted with customers and addressed questions, concerns and problems.
  • Identified, inspected and corrected data entry errors.
  • Developed process improvements and troubleshot database issues.
  • Adhered to company, contract and regulatory requirements when performing data management activities.
  • Performed data analysis using statistical programs and generated reports for review.
  • Oversaw development, enhancement and updates of multiple datasets.
  • Explained data requirements for applications with teams and customers.
  • Maintained data integrity and performed routine data audits.
  • Detected and resolved data quality issues and discrepancies for integrity and quality control.
  • Defined database design specifications based upon project requirements.
  • Devised reports and visualizations to present requested data in sleek format.
  • Enforced [Type] procedures to maintain overall data integrity.
  • Oversaw various types of data warehouse testing by devising plans, scripts and test files.
03/2013 to 06/2018 Customer Care Representative Arthur J Gallagher & Co. | Braintree, MA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Assessed customer account information to determine current issues and potential solutions.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.

Specializing in both online and offline duties. Event and conference coordinating for a global team of 75 divisional peers and over 6000 internal employees. Organization and coordination of diverse people, places, and events. Organized all logistics including planned group, activities, dinners, booked hotels, flights, with a set budget. Ensured the success of the events as well as the happiness of the attendees.

Was part of a startup division that tripled its billings in 3 years. Manages the division’s accounts receivables, commissions programs and payouts, order and data management. Ensured appropriate discounts and dividends were applied to approved business partners as advised by management.

Also specialized in taking direct customer orders, managing bulk order entries, budget management, coordinating the distribution of all ongoing promotional material, invoice and renewal notice mail outs. Prepped, ordered and planned promotional goods to trade shows and sales people. Managed and met crucial deadlines.

helping our customers and providing critical back-office logistics support to the team. Over the years, she has also helped with data integrity projects, user acceptance testing for systems projects and handled part number and price list maintenance for the correction services. Many of you have also interacted with Tiffany as she has helped with planning and logistics for division wide events over the years.

05/2012 to 03/2013 Administrative Assistant Chimes | Drexel Hill, PA,

Working in a start-up division, held and balanced many roles. Data validation and cleanup from acquisitions, coordination of marketing materials, print and online advertisements and banners, organization of logistical and marketing material for conferences and shows. Worked directly with many vendors, writers, photographers, publishers, and marketing specialists.

Helped the division grow and as the division was developing, took on diverse roles and trainings to meet the industry’s needs. Started off as a contractor and was promoted to an official employee after 9 months.

Education and Training
Expected in 12/2011 Bachelor of Arts | Sociology University of Colorado At Denver, Denver, CO, GPA:

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Resume Strength

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Resume Overview

School Attended
  • University of Colorado At Denver
Job Titles Held:
  • Business Systems Project Manager
  • Data Management Support Specialist
  • Customer Care Representative
  • Administrative Assistant
  • Bachelor of Arts

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