business systems analyst consultant resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Links
https://www.linkedin.com/in/Jessicashivakumar/
Professional Summary
Business Analyst professional with over six years of progressive experience in Project management, Application Development, Software Implementation and Business Analysis.
Experience in analysis, design, programming and testing for System Development.
Professional expertise in all phases and methodologies of Software Development Life Cycle including Waterfall, Agile/Scrum.
Highly motivated team player with excellent communication, presentation and interpersonal skills.
Reliable and detail-oriented professional who would be a valuable addition to any team.
Skills
SQL
Python
Java
Data Analysis,ETL processes ,Data visualization ,Data Mining
Tableau
HTML 5
Advanced Excel spreadsheet functions ,Pivot tables and charts
Business Systems Analyst Consultant, 06/2017 to Current Pnc Financial Services Group, Inc. – Lexington Park, MD,
Interact with Treasury business customers and outside service providers to support day-to-day cash management and trading needs of Ford Treasury and Ford credit teams
Designed and Implemented program interfaces for Ford Treasury Systems
Lead initiatives to improve processes in Agile Methodology which helped in decreasing cycle time by 20%
Involved in technical implementation and support complex applications for Treasury Operations
Performed code extensions and customizations using JAVA and Python
Created Treasury trade and cash management, capital funding and Foreign Exchange reports utilizing stored procedures (Oracle)
Developed Hedge accounting reports to feed into REVAL for Ford Global treasury teams to increase visibility, efficiency and control in risk management and hedge accounting operations
Developed Process Flow Diagram/Activity Diagrams, Test Cases, Use Cases and performed Functionality testing & Regression testing
Environment: Wallstreet Systems, Volante, Swift messaging, Reval, European Liquidity Management (ELM), Bloomberg, Python, Java, Oracle 11g, Linux
Business Analyst, 10/2017 to 06/2018 Markel Corporation – Chicago, IL, USA
Responsible for developing User Interface development, Code optimization and Database Management
Performed modification to existing code to enhance the features of the application using Java, Asp.Net, C#
Liaison between Client & developers to communicate problems, solution strategy & regular progress updates
Implemented IT projects that focused on the application development, in addition to projects that crossed multiple platforms (including mobile and Web based applications)
Participated in all phases of application designing and development lifecycle
Configured and supported the clients with installation and provided technical support to the clients
Collaborated with the sales, marketing and development teams to launch products on time and within budget
Gathered detailed use cases and requirements through virtual meetings and defined project goals
Developed reports and visualized the data to provide analytical support to improve sales by 10% and created dashboards for the company
Designed and Developed website for the company to ensure high traffic, User Experience using HTML5, CSS, JavaScript
Business Systems Analyst, 01/2015 to 08/2015 Datadog – Ny, NY, INDIA
Responsible for application and technical troubleshooting and solving all major production issues
Responsible for monitoring applications as per Client activities, fix bugs and provide support after release
Managed User Acceptance Testing (UAT) planning, documentation
Improved Customer satisfaction to 100 % by creating Knowledge base records
Facilitate requirements meeting for moderately complex projects and review changes or upgrades to existing system design
Implemented network and hardware fixes and procedures for end users
Maintain documentation and standards
Gathered Business Requirements and created Functional/Technical specifications for migration from SQL
Conducted UAT, documented and reported user feedbacks to management team, and Created user manuals included explanation of different reports and how to execute
Managed multiple client accounts to make sure their needs are addressed, and issues resolved
Environment: Jira, SQL, Oracle, HTML, CSS, JavaScript, Web services, Microsoft Office, UI Testing
Engineer, 12/2012 to 01/2015 Ameren – Boonville, MO, INDIA
Involved in creating Software Requirement Specifications (SRS) and Functional Specification Documents (FSD)
Facilitated NICE system maintenance (i.e
Extension modifications, channel mapping, CTI interfaces, sentinel alarms and health checks) as required
Translated Functional Requirements to User Stories and worked closely with Product Owner during backlog grooming sessions
Configured and Managed NICE Interaction Management Server
Wrote SQL stored procedures to ensure functionality of Data Mart Server
Wrote SQL queries to fetch data from database
Performed Data Analysis of existing data through SQL and MS Access
Improved SLA of project by creating 102 Quick reference cards for network services team which reduced time to resolution by 25%
Environment: Telephony, PBX or VoIP infrastructures, Cisco IP Telephony, Networking technologies, CTI integration, HTML, CSS, JavaScript, SQL, NICE Interaction Management Server
Education
Masters: Management Information Science, Expected in 08/2017 to University of Houston - Clear Lake - Houston, TX GPA:
Bachelor of Engineering: Electronics & Communication Engineering, Expected in 09/2012 to Visvesvaraya Technological University - Bangalore,India, GPA:
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