business systems analyst resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Successful Business Systems Analyst and Certified Scrum Master with 8 years of experience supporting business solution software and analyzing business operations. Aiming to use my strong prioritization skills and analytical ability to achieve the goals of your organization.

  • Requirements Gathering : Expertise with documenting Business Requirements Document (BRD), Use Case Specifications and Functional Specifications and Unified Modeling Language (UML) diagrams (Use Cases, Activity, and Sequence).
  • SDLC : Thorough understanding of Software Development Life Cycle (SDLC); involved in all phases from planning to the implementation stage.
  • Agile: Instrumental in Agile development including configuration/change management and adapting best practices.
  • DBMS: Proficient in MS SQL server.
  • JAD sessions: Highly experienced in conducting and facilitating JAD sessions.
  • Version Control Systems: Hands-On experience working with Team Foundation Server (TFS) and GIT.
  • Team Player: Expert in working with Subject Matter Experts (SME's) across each group during entire SDLC.
  • Gap/Swot Analysis: Experience performing business process analysis, enhancements and gap analysis.
  • Certified ScrumMaster (CSM by Scrum Alliance)
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Certified: Azure Fundamental (AZ-900)
  • AWS Certified Cloud Practitioner
Work History
09/2013 to Current
Business Systems Analyst Highmark Inc. Leechburg, PA,
  • Interfaced with business users to prepare and update Business Requirement documents (BRD), Functional Specification design documents (FSD), and Functional Requirement Documents (FRD).
  • Developed use case with UML for new product functionality.
  • Developed Process Flow Diagram/Activity Diagrams, Test Cases, Use Cases and performed Functionality testing & Regression testing.
  • Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
  • Experienced in facilitating and conducting Joint Application Design (JAD), interviews, workshops, and requirement elicitation sessions with end-users, clients and stakeholders.
  • Liaised between business and technical personnel to ensure a mutual understanding of processes and applications.
  • Coordinated UAT testing efforts across technology, quality assurance and business teams, participate in test planning and execution.
  • Instrumental in creating software development lifecycle and defect resolution processes and procedures.
  • Worked with business stakeholders and other SMEs across lines of Business to assess current capabilities, and understanding high-level business requirements.
  • Effectively coordinated between software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Developed business context diagrams (flow charts) to identify and analyze process flows in the system.
  • Provided input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
  • Working experience of various phases of Software Development Life Cycle (SDLC) such as Design, Code Construction and Testing Methodologies.
01/2012 to 08/2013
Business Analyst Scientific Games Rocky Hill, CT,
  • Gathered Business Requirements, Interacted with the Users, Developers, Project manager and SMEs to get a better understanding of the Business Processes.
  • Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required
  • Created User Case specifications, business flow and Sequence diagrams using MS Visio.
  • Analyzed the current business processes and the systems and designed the 'To Be' process models and workflow analysis.
  • Documented and tracked bugs and their corresponding fixes, and retest in different environments to ensure a successful fix.
  • Conducted User Acceptance Testing and collaborated with the QA team to develop test cases.
  • Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to resolve the bugs.
  • Involved in different phases of testing i.e., Functional, End-to-End, Backend and Regression testing.
12/2010 to 12/2011
SQL Developer Alight DC, State,
  • Created SSIS package to Export and Import data from SQL Server to Access, Text and Excel files.
  • Extracted data from Oracle databases and loaded the data into the flat files.
  • Deployed SSIS packages on development server using configuration files.
  • Configured SQL mail agent for sending mails upon package deployment.
  • Created several event handlers to send alerts, success messages, and error messages and implemented detailed logging.
  • Used various SSIS tasks such as Conditional Split, Derived Column, which were used for Data Scrubbing, data cleansing and aggregating the required data.
Expected in to to
Masters in Industrial Technology: Industrial Technology
California State University - Fresno, CA,
Expected in to to
Post Graduate Diploma: Business Marketing Analysis
George Brown College - Toronto, Canada,
Expected in to to
Bachelor of Technology: Mechanical Engineering
Punjab Technical University - India,

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Resume Overview

School Attended

  • California State University
  • George Brown College
  • Punjab Technical University

Job Titles Held:

  • Business Systems Analyst
  • Business Analyst
  • SQL Developer


  • Masters in Industrial Technology
  • Post Graduate Diploma
  • Bachelor of Technology

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