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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

An always eager to learn and develop self starting analyst with the ability to manage multiple priorities while meeting project deadlines. I am able to work professionally as an individual and a team member. I respond rapidly and appropriately to changing circumstances; evaluate problems, making astute decisions to effective positive change and refocus on new priorities. Possessing an outstanding interpersonal communication skill combined with great customer service among clients, consumers, and business associates.

Skills
  • OneUSG
  • PeopleSoft (HRMS, HCM, Financials)
  • ServiceNow
  • Procurement
  • Purchasing Consultant
  • Contract management
  • Documentation: User and Documentation
  • Database Management
  • Analytical
  • Planning
  • Project Management
  • Requirements gathering
  • User acceptance testing
  • Business process improvement
  • System and Software implementation
  • Supplier relations
  • ERP Systems
  • Oracle SQL for PeopleSoft
Experience
09/2018 to Current
Business Systems Analyst Ibm Corporation Hopewell Junction, NY,
  • Support Analyst for the PeopleSoft Financials modules which includes being the subject matter expert for the ePro and Purchasing modules.
  • Work on the GeorgiaFirst Financials project team for implementations and maintenance releases.
  • Support end users at USG institutions, including Augusta University, by analyzing, troubleshooting, and resolving system issues and providing feedback to end users to resolve issues.
  • Work extensively with institutions and IT to manage issues and production enhancements throughout the product life cycle.
  • Translate business requirements to the technical team to identify issues in the applications functionality.
  • Participate in annual system upgrades and maintenances including system testing.
  • Coordinated installation of updated computer programs and systems.
  • Integrated new technologies to meet area requirements.
  • Developed and updated SOPs for key functions and features of each system. Which included creating and modify new and existing documents for business needs which includes end user documentation.
  • Gathered, outlined and reviewed business requirements.
06/2018 to 09/2018
Administrative Assistant Lennar Morristown, TN,
  • Managed and input all procurement needs, including requisition and purchase order request and supply ordering, using the PeopleSoft procurement module.
  • Reviewed all team travel and expenses using the PeopleSoft expense module.
  • Coordinated and managed all consulting needs for multiple projects which includes: posting requisitions for new consultants, receiving and reviewing proposals, approving time, and requesting payment for time worked.
  • Reviewed and processed new and renewing contracts, agreements, other documents paying close attention to accuracy and detail.
  • Utilized the HCM PeopleSoft Financials modules which includes: Travel & Expenses, Procurement, Billing, and Purchasing Assisting with the scheduling of interviews, onboarding, and termination of employees, consultants, and contractors Manages and administers existing contracts by determining compliance through performance monitoring; negotiating and writing amendments and revisions to scopes of work and/or specifications.
  • Prepared and presented reports by compiling, reviewing, and analyzing data and providing written and/or oral reports to management.
04/2008 to 05/2017
Customer Service Representative Signature Aviation San Jose, CA,
  • Assist with bookkeeping and accounting responsibilities using FileMaker and Financial Edge Assist members, customers, donors, vendors, and visitors with purchases, donations, and gifts by entering and maintaining donor records, sales orders, tracking shipments, and handling delivery problems via phone, in person, and email members using Blackbauds Raisers Edge/Financial Edge CRM.
  • Assist with the planning and preparation of meetings, conferences and conference telephone calls.
  • Researched and resolved issues with billing and invoices.
  • Create and generate reports, queries, and dashboards for the development team Help plan and execute yearly national convention, including the processing of all registrations for participants and vendors using Cvent Review and process new and renewing insurance documentations Process fees in the forms of checks, cash, or credit card payments from customers, members and vendors.
  • Assist Regional Directors with events by creating memos, emails, and other correspondence using Constant Contact.
Education and Training
Expected in 07/2018
Bachelor of Science: Information Technology
Kennesaw State University - Kennesaw, GA
GPA:
Expected in 2011
Associate of Applied Science: Computer Support Specialist
Athens Technical College - Athens, GA
GPA:
Activities and Honors
  • Graduate of the 2017 Government Citizens Academy; learning the ins and outs of how the local government operates.
  • Graduate of the 2017 Athens-Clarke County Police Dept. Citizen Police Academy.
  • Over 15 years in the nonprofit sector working directly with youth of all ages at the Boys and Girls Club. Volunteer/Coordinator of the Athens Area Girls Who Code chapter
Accomplishments
  • Graduate of the 2017 Government Citizens Academy; learning the ins and outs of how the local government operates.
  • Graduate of the 2017 Athens-Clarke County Police Dept. Citizen Police Academy.
  • Over 15 years in the nonprofit sector working directly with youth of all ages at the Boys and Girls Club.
  • Volunteer/Coordinator of the Athens Area Girls Who Code chapter
Certifications
  • ITIL Certified – 10/2017
  • Blackbaud Raiser’s Edge Certified

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School Attended

  • Kennesaw State University
  • Athens Technical College

Job Titles Held:

  • Business Systems Analyst
  • Administrative Assistant
  • Customer Service Representative

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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