Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly knowledgeable about business systems analysis strategies and procedures with a special emphasis in the Finance industry. Able to define, analyze and resolve complex, enterprise-wide problems. Solution-oriented and driven with good project management and leadership abilities.

Also have 5+ years of experience as Quality Assurance Engineer with background writing manual test cases and automated test scripts. Capable of training new testers, reviewing work and optimizing processes. Knowledgeable about working alongside developers to uncover and correct problems in advance of releases

  • Agile Tools / Defect Monitoring : Rally, HP Quality Center, JIRA
  • Total Systems (TSYS)
  • Business analysis
  • SoapUI Pro, Postman
  • Bitbucket
  • IDE tools: Eclipse
  • WINSCP, Putty
  • Oracle SQL Developer
  • Pulse Digital Debugger
  • Adobe Dynamic Tag Management (DTM)
  • Technical Story writing
  • User Story writing
  • In depth understanding of Acceptance Criteria
  • Business Knowledge of Credit Card life cycle involving Credit Card Launches for different Partner/clients
  • Strong knowledge of SDLC process, Scrum, Agile methodologies and Agile principles
  • Experience on all credit card channels - Retail, Online, Telesales, Point of Sale (POS), Mobile, IVR, Contact Center Desktop (CCD)
  • CRO Tools i.e. Transact and Campaign Management tools
  • Test methodologies, Defect Management/Tracking and QA processes
  • Automated Pipeline Tool: Jenkins, GO Pipeline
  • Working experience with Selenium using Cucumber to write features for automated tests
  • Teamwork
  • Requirement documentation
  • Solution testing and implementation
  • Research and analysis
  • Production support
  • Agile expertise
  • Product development
  • Microsoft Office - Word, Excel, PowerPoint, Outlook
Work History
01/2017 to Current
Business Systems Analyst Ibm Corporation Chantilly, VA,
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
  • Collected, defined and analyzed business requirements
  • Created and maintained standard operating procedures governing system functions and features
  • Delivered in-depth training to users for Rally, imparting knowledge of best practices for protecting data and minimizing errors
  • Played an integral role in successfully delivering epics for partners such as: Apple, Uber, American Airlines and JetBlue
  • Produced charts and diagrams to assist with problem analysis
  • Tracked feedback at all levels and researched resolutions for common concerns
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing for Sprint stories and applications within Apply scrum teams
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes
  • Worked as a BSA for the Agile teams, providing requirements, doing analysis and supporting documentation for the stories
  • Utilized Rally for story writing and tracking
  • Maintaining Backlog for prioritization and Sprint Planning
  • Prepared Use cases to help technical team (Dev & QA) understand functionality and help partner execute their end to end scenarios
  • Facilitated Sprint Grooming, Sprint Planning sessions for sprints and releases
  • Closely worked with Business, Segment leads from Requirement phase until Launch of the project
  • Worked with partners/vendors in carrying out partner Integration tests and PVT (Production verification tests
  • Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases
06/2015 to 12/2018
Senior Quality Assurance Analyst Anheuser-Busch Inbev Moorhead, MN,
  • Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
  • Proposed improvements to development and testing processes to positively impact usability, function and performance
  • Created test cases and test scripts to maintain cohesive team approach to consumer card product development
  • Completed functional, regression and User acceptance tests under tight deadlines to meet client demands and project timeline
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands
  • Tracked, prioritized and organized defects with Quality control, working with development team to facilitate timely corrections
  • Debugged code and located root causes of problems by reviewing configuration files and logs
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team
  • Evaluated function, performance and design compliance of every product against design standards and customer needs
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices
  • Created accurate and efficient test scripts in Selenium and Cucumber frameworks to manage automated testing of certain products and features
  • Operated under Agile and Scrum frameworks to complete releases scheduled for every two weeks and well-organized sprints
  • Reduced overall testing hours 70% by writing and optimizing automation test scripts in Cucumber
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Determined server operating limits by conducting load tests
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
  • Participate in all meetings planned for particular release and obtain necessary technical automation requirement. Such meetings includes: design review, test execution timeline etc.
  • Actively involved in Scrum and sprint meetings including stand-ups, refinement sessions, and planning
  • Assisted in production deployment and the pre-release activities
  • Participated in Bug tracking or Defect Review meetings with leadership
  • Responsible for creating test case templates to facilitate mapping of manual test cases to automation test scripts
  • Assist in day-to-day testing activities, such as test monitoring and status reporting at the end of the testing day
08/2013 to 05/2015
Quality Assurance Test Engineer Gigya Indianapolis, IN,
  • Utilize HP Quality Center to compose detailed test plans as per project requirements
  • Utilize Total Systems (TSYS) and other testing methods to condition data as per functional requirements
  • Execute mobile service testing utilizing SoapUI Pro
  • Perform manual, functional, and regression testing on Barclaycard applications and customer website across all operating systems and platforms
  • Identify and work directly with developers to verify fixes of defects before code freeze and release dates
  • Partake in daily stand up meetings and conference calls to discuss progress in project features and specific software defects
  • Communicate effectively with six teams in a fast paced Agile environment to complete projects within the three week sprint time frame
  • Design multifaceted test scenarios and work with developers in automating the testing process with multiple automation tools
  • Create test scenarios utilizing Cucumber (Automation tool)
  • Collaborated with team of 5 developers and one QE in the development of American Airlines credit card launch and delivered product with out any bugs before scheduled date of delivery
  • Given a priority project after the previous Q&A specialist abruptly left the company, completing the project on time and within budget through dedicated oversight
  • Promoted to Business Analyst from being a Quality engineer due to outstanding work performance and in depth knowledge in Consumer Cards vertical in Barclays
  • Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints
  • Developed detailed and well-received test plans, test cases and test scripts that became company standards
Expected in 05/2013
BBA: Management Information Systems
Temple University - Philadelphia, PA,

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