business systems analyst resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Self-motivated and group-oriented business analyst with 7+ years of experience in IT. Experience in Healthcare, Insurance, and ecommerce Industry. Detailed knowledge of all facets of Life Cycle Development. Extensive knowledge of application development methodologies, quality assurance planning, and development techniques. Adept at mapping business requirements to application functionalities, identifying gaps, and developing solutions.
Skills
Windows 98/ME/XP, SQL, VB 6.0, JUnit, TestNG, (IDE, RC, Web Driver), Soap UI, Quality Center 9.0, Jmeter, QTP, SQL Basic, TSL, C, C++, JAVA, Visual Basic, PL/SQL, HTML, JavaScript, VBScript, JSP, XML, Jira, Rally, Web Services, BugZilla, Quality Center, Oracle 9i, MS SQL Server, MS Access 2000, Sybase, Windows. RPMS, ADS, Sharepont, Guidewire,
Experience
05/2020 to CurrentBusiness Systems AnalystKoch Industries, Inc. | Goodlettsville, TN,
Served as a US Government contractor for the Indian Health Service (IHS); worked with IHS Management to develop better business processes and reporting.
Created SOP’s and user manuals to facilitate understanding of business processes for staff and end users.
Below is a highlight of key experience:.
Developed license Reports used to save client over $5M.
Created Standard Operating Procedures and User Manuals to streamline business processes.
Participated in the creation of a team SharePoint Site.
Serving as an IT ticket administrator via Service Now.
Responsible for issuing license Cache keys to over 200 Federal Hospitals and Clinics.
Serving as liaison between various business units.
Performing data analytics on ADS/SQL Databases.
Help clients resolve reporting issues requiring in depth expertise in the Workday solution.
Excellent English communication skills, written and verbal.
Utilize Microsoft Office Suite.
Collaborated with the Federal Lead and Federal COR to identify Gaps and Creating Solutions.
Routine Scrum Session’s with team members and management.
Reporting to Management.
Assigned Critical Help Desk Ticket (ServiceNow).
Development of SharePoint Repository.
Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.
Expanded systems with new features and structural components.
Gathered, outlined and reviewed business requirements.
Troubleshot and resolved problems with programs and systems.
Trained end-users in best practices to minimize errors and protect key data.
Diagramed and charted problems to facilitate comprehensive analysis.
Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
06/2018 to 11/2019Business AnalystVentera | Philadelphia, PA,
Served as Life Cycle Stakeholder for the enhancement of Personal Lines and Workers Compensation lines policy administration, claims, billing, and related support systems with the new state-of-the-art Guidewire system.
Below is a highlight of key experience:.
Identified and implemented of process improvements.
Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
Implemented Guidewire Software Line of Business- Auto, Home, and Umbrella.
Performed requirement analyses.
Performed User Acceptance Testing.
Implemented Guide wire Policy center, Claims center, Billing Center, AMP, GPA.
Computed, recorded and proofread data in preparation of records and reports.
Served as client manager.
Coordinated with multiple external contractors.
Test in Production environment.
Experience in working with global teams.
Reporting to Scrum Master.
User Acceptance Testing.
Executed Test Cases.
Scrum Sections.
Daily stand ups.
Communication and Coordination.
Target Deadlines and Milestones.
Reviewed company software and business programs to determine value and assess viability in live environment.
02/2014 to 05/2018Business AnalystVf Corporation | Jersey City, NJ,
Updated antiquated operating system to improve tracking of vehicle inventory from imports via new mobile system; Created module to allow port employees to log critical vehicle information before acceptance; Performed data conversions.
Below is a highlight of key experience:.
Created MD050, MD070, BRD, FRD documents.
Reviewed company software and business programs to determine value and assess viability in live environment.
Coordinated with offshore affiliates.
Developed workflow diagrams.
Developed End User Manuals.
Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve productivity.
Assisted in the construction of test environments to conduct system, regression, and end-to-end tests for new or modified programs.
Client, vendor, and regulatory reporting.
Analyze Supply Chain.
Design modules for Presentation.
Collaborated with developers and Testers offshore and on site.
Data Conversion.
Met end-user goals by supporting strategic planning initiatives for applications.
Developing Report.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Implemented Software using AIM methodology.
Collaborated with SR Business Analyst and Quality assurance managers and Developers to meet Project Milestones.
Education and Training
Expected in 2010 to to B.S | Computer ScienceCentral University of Science and Technology, , GPA:
Expected in to to | UNITED STATES GOVERNMENT CLEARENCE, , GPA:
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