18 years of progressive experience of Business System Analyst, Windows Administration and IT Security, Primarily in Help Desk and Implementation of Networks. Active Directory/Group Policies.
· Responsible for serving as the liaison between the business and IT in translating complex business needs into application software.· Analyzes complex end user needs to determine optimal means of meeting those needs.· Determines specific business application software requirements to address complex business needs.· Develops project plans and identifies and coordinates resources, involving those outside the unit.· Works with programming staff to ensure requirements will be incorporated into system design and testing.· Acts as a resource to users of the software to address questions/issues.· May provide direction and guidance to team members and serves as an expert for the team.
Business system Analyst September 2015 to CurrentAnthem(Contractor through CEI) － VA Beach, VA
· Responsible for serving as the liaison between the business and IT in translating complex business needs into application software.· Analyzing complex end user needs to determine optimal means of meeting those needs.· Determining specific business application software requirements to address complex business needs.· Developing project plans and identifies and coordinates resources, involving those outside the unit.· Working with programming staff to ensure requirements will be incorporated into system design and testing.· Acting as a resource to users of the software to address questions/issues.· Providing direction and guidance to team members and serves as an expert for the team.
Regional Head Quality Assurance February 2006 to June 2007The Bank of Punjab － Karachi, Sindh
draft quality assurance policies and procedures, interpret and implement quality assurance standards, evaluate adequacy of quality assurance standards, devise sampling procedures and directions for recording and reporting quality data review the implementation and efficiency of quality and inspection systems plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality document internal audits and other quality assurance activities, investigate customer complaints and non-conformance issues, collect and compile statistical quality dataanalyze data to identify areas for improvement in the quality system, develop, recommend and monitor corrective and preventive actions, prepare reports to communicate outcomes of quality activities, identify training needs and organize training interventions to meet quality standards. coordinate and support on-site audits conducted by external providers, evaluate audit findings and implement appropriate corrective actions, monitor risk management activities, responsible for document management systems, assure ongoing compliance with quality and industry regulatory requirements
Manager Network/Help Desk Support September 1997 to June 2006The Bank of Punjab － Lahore, Punjab
Environment: Windows 98,Windows 2000 Professional, Windows XP Home ,Windows XP Professional, Office XP ,Office 2003,Server 2000,Server 2003,Unix 3.1,SCO 5.0.5, SCO 5.0.7,Networking,Hardware Assembling and upgrading, line printers, Responsibilities: Administration of TCP/IP based network.
Server Installation, Configuration, Monitoring & Maintenance.
Installation and configuration of Multi tech RAS (Remote Access Server).
Installation and configuration of Wireless Equipment.
Installation and configuration of VPN Servers and VPN Network.
Maintaining the Leased Line Modems and Leased Circuits.
Management of User and Group Administration, Password Policies, etc.
Maintain data and file system using backup as per requirement and monthly system-state backup of all servers on tape.
Prepare Daily Server Performance Monitoring Report, Weekly Log Review Track-sheet and Incident Report.
Configuration of DHCP Server for MAC based IP allocation for Centralized IP Management.
Configuration of LAN DNS for internal purpose as concurrent working with local host files entries.
Configuration of Apache Web Server for local sites providing secure Authentication feature for member's area with Digital Certificate and basic Authentication.
Performed hardware and software systems support for computers and printers in Domain environment.
Worked as a team leader for computerization and network installation in 272 branches.
Up gradation of Hardware for New Installation.
One-on-one end-user problem resolution over the phone to users.
Diagnosed and resolved end-user network/local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in and local-area network access problems.
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance Agreements Performed minor desktop hardware repair for PC computer equipment and peripherals that were not covered by third-party vendor maintenance agreements.
Installation of local area network cabling systems and equipment such as network interface cards, hubs and switches.
Site preparation, server installation, client PC configuration, installation of SCO 5.0.7 and connectivity of clients to server were my key responsibility.
System Administrator November 1995 to September 1997The Bank of Punjab － Lahore, Punjab
Responsibilities:- Worked as system administrator of the main branch, the bank of Punjab Lahore, Pakistan.
Responsible to take complete system backups, on Data cartages Troubleshooting of LAN.
Installation of UNIX.
Troubleshooting of windows and DOS installed in clients computers.
Bachelor of Arts : General Studies, 1993University Of the Punjab － Lahore, Punjab, PakistanPunjab University, Lahore Pakistan Work Experience evaluation from University of MD equivalent to Bachelor in CIS Training . Three months training of LAN trouble shooting by Netsole One week training of Computer Forensic & Network Security by Netsole One month training of Business Continuity Plan by Netsole One week training of disaster recovery site preparation by Netsole One month training of Microsoft family products by Microsoft
Business System Analyst, PC configuration, problem resolution, Windows system administrator,