Business Project Manager Broad background in project management, team leadership, program management, and customer service. Experience includes leading matrix teams, company contractual responsibilities, and multi-departmental budget management. Contract Management Financial Management Cross-matrix Communication Customer Service Support Earned Value Project Management Interdepartmental Coordination Managed Schedule to Budget MS Project Yankee White Security Clearance (15 years)
Business Project ManagerJan 2004 - Jan 2014 SIKORSKY AIRCRAFT CORPORATIONStratford, Connecticut
Managed logistical support of $12 million contract.
Control multi-departmental funding and implemented controls to ensure project remained on schedule and under budget.
Demonstrated leadership in guiding Blackhawk warranty program to maintain $4.2 million budget.
Investigated root cause and corrective actions of warranty claims.
Coordinated contract deliverables and approved submittals to U.S.
Coordinated support of company field representatives worldwide.
Managed complex projects with multiple schedules and delivery requirements.
Managed a $12 million in multi-departmental budget.
Tracked and maintained financial reports to accurately predict manpower requirements to scheduled work.
Reported project status monthly to senior management.
Coordinated requests for proposals (RFP) into business plans that included manpower requirements, component lead times, and cost.
Provided completed proposal to customer for negotiation and sale.
Served as primary point of contact to senior management regarding project status.
Reported on project performance in regards to contract schedule, manpower requirements, project cost and return on investment.
Used risk analysis and strategic planning to determine project direction, feasibility and potential revenue.
Reduced warranty turnaround times from 250 days to 120 days well under the 180 day contracted time, while maintaining $4.2 million budget.
Planed and coordinated multiple departments and provided leadership in resolving warranty issues reducing processing times and reducing induction of claims from 78 days down to 38.
Lead multiple interdepartmental teams to define and schedule over 500 contract deliveries to U.S.
Army with 0 rejections.
Business AnalystJan 2002 - Jan 2004
Led pricing and negotiation of all field service contracts and requests for contract.
Determined customer requirements based on statement of work and priced a proposal to their requirements.
Supervised and provided business support and leadership for 156 field representatives worldwide.
Administrator for field service IT and computer support.
Carpenter Page 2 Negotiated pricing, terms and conditions of contracts with U.S.
Military and worldwide customers.
With $15 million in contracts awarded to Field Service.
Supervised contractual compliance of 156 field reps ensuring a high level of customer satisfaction.
Provided monthly customer satisfaction reports to senior management.
Exceeded company revenue goals with an industry leading 22% ROI.
Using value stream process mapping, turned around a contract pricing team to perform submittals of contracts from 30 days to 10 days.
Coordinated relocation of field service personnel worldwide.
Managed departmental ISO 9001:2000 certification.
Integrated Logistics Service ManagerJan 1999 - Jan 2002
Coordinated customer support of U.S.
Marine One Presidential helicopter fleet.
Responsibilities consisted of organizing technical root cause investigations at contractor work sites to identify design and assembly issues.
Worked directly with high profile customer program exceeding program needs and maintain a 95% mission capable rate.
Supervised engineering teams in solving technical issues on the aircraft.
Performed vendor site reviews to ensure quality of parts and sufficient manufacturing standards were in place.
Developed business plans to support aging Presidential fleet and generated $1 million in departmental revenue.
Granted Yankee White high-level government security clearance.
Previous experience includes work for Sikorsky Aircraft as a Technical Writer.
Specializing in avionic and electrical overhaul and repair manuals and technical directives.
Served as publication validation manager at customer sites.
Responsible for technical content and accuracy of manuals.
BS: Business Management1 2001 Albertus Magnus College Connecticut School of ElectronicsNew Haven, Connecticut GPA: Magna Cum LaudeBusiness Management Magna Cum Laude
UTC Sikorsky ACE Associate Value Stream Mapping Lean Manufacturing Advanced Earned Value Management ISO Audit Training.