Business Process Specialist/Project Manager Resume Example
Solutions-oriented Process Specialist skilled in achieving operational efficiency, developing innovative solutions, and cost-effective process improvement. Comprehensive background extends over 12 years and encompasses both the private and public sectors.
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Promoted to Lead Analyst after just [Number] months of employment.
Designed and delivered [Number] new project plans per [Time period] for projects budgeted at more than $[Number].
Drafted [Number] [Report type] reports per [Time period] about [topic].
- Assess current processes, make data driven decisions, and prepare recommendation to enhance operational processes.
- Report to leadership teams on status of projects.
- Support high profile Customer Experience Program designed to increase transparency and streamline communication across the organization Lead program communications ensuring consist, effective, and actionable information is delivered across 25 functional areas([Volumes of comm]) Influence partnerships to align organization vision across departments and drive efficiencies Facilitate and plan cross-functional work sessions and other executive meetings to strengthen future decisions Pioneered a task force of case resolution specialists to resolve escalated issues affecting a high profile employer group; successfully retained their membership Develop and deliver presentations as requested to Senior Leadership on project status, areas of opportunity, and potential risks Spearheaded a comprehensive end-to-end assessment of the claims adjudication process for out-of-network laboratories by the Regional Health Plan Services Program Vice President Led and completed proposals to discontinue processes that were irrelevant to organization goals and successfully saved approximately $35,000 annually.
Developed organizational change management strategies.Identified "bottlenecks" and implemented new and improved processes and policies.
Developed metrics used to determine inefficiencies and areas for improvement.
Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
Tracked, analyzed and interpreted trends in [Data type] data.Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.
Conducted activity-based analysis of business processes and made recommendations based on the findings.
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Manipulated data using pivot tables, pivot charts and macros.
Elicited stakeholder feedback and input through interviews and surveys.
Drafted monthly financial reconciliations and forecasts.
Defined the scope and goal of new projects, including [Project type].
- Led and coordinated projects in support of the Colorado Claims Stabilization Program in attempts to restore effective processing of claims.
- Permanently hired as a Kaiser Permanente Employee after four months under the Member Experience Issues Management team.
- Coordinated the bi-weekly completion of the Claims Stabilization Program presentation reporting onClaims Relationship Management progress to Executive Leadership.
- Assessed claims processing operational data to ensure processes in place were effectively driving down claim volumes and inventory.
- Built key relations among claims departments to increase collaboration of new processes and effectively meet patients' needs and concerns.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Supported the U.S.
- Department of Energy's (DOE) Advanced Manufacturing Office by developing strategies for the successful deployment of the Better Buildings, Better Plants Program designed to reduce energy intensity by 25% over ten years.
- Worked closely with cross-functional teams and program leadership to plan, coordinate, and deploy projects Assisted in increasing program participation by 85% since joining team, by researching, analyzing, and identifying cost-effective methods for partnership deployment Prepared statistical reports, pivot charts, and recommendations to increase program participation Delivered monthly activity reports on industry trends, participation, levels of interest, and ad hoc requests to recommend process improvements Managed the development of an industry monthly newsletter that was distributed to 200+ subscribers Managed 100+ partner web profiles that highlighted achievements on DOE's website Implemented and developed 15+ internal protocol documents to ensure consistency, quality, and accuracy of deliverables and correspondence Maintained documents updated for completeness, accuracy, and compliance with applicable regulations Attended weekly management meetings and provided updates on outreach activities, industry topics of interest, and status of ongoing projects Administered, tracked, and addressed technical inquiries and programmatic concerns with partners and prospect partners Developed and implemented a Microsoft Access database housing 200+ program-specific metrics of 400+ manufacturers to alleviate constraints from previous Excel version, increase reporting efficiencies, and ensure data integrity.
- Monitored operations, workflow coordination, and developed performance reports that were instrumental to the successful completion of high-priority financial presentations to stakeholders.
- Developed quarterly trend analysis reports to identify error frequencies and error types, evaluated and presented process improvements to senior management Designed and updated database to track quarterly data requirements and assignments Developed team goals with senior management to meet increasing volumes Managed presentation requests through web-based Business Objects and served as technical support Identified, negotiated, and communicated deadlines with data providers and investment liaisons Managed daily print production of presentations while ensuring superior quality and timely completion Monitored the status of all requests, processed backlogs, and tracked volumes for quarterly debrief meetings Collaborated with digital print staff to ensure that jobs were prioritized appropriately.
Fluent in Spanish
Advanced Microsoft Office Suite
Intermediate Business Objects
Intermediate SharePoint
Process Improvement
Research and Analytics
Forward Thinker
Hard-worker and Driven to Succeed
Kaiser Permanente, Qualified Bilingual Staff Certified, Spanish, 2014 Kaiser Permanente, Hispanic Business Resource Group, 2014 Kaiser Permanente, Best Practices Award, 2014 Kaiser Permanente, Member Engagement Award, 2014 Kaiser Permanente, Across the Board Employee Retention Committee, 2014 BCS, Incorporated, Exemplary Work Awards, 2010-2012 Retention Committee Leadership Strategist, 2012
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Resume Overview
School Attended
- University of Michigan
Job Titles Held:
- Business Process Specialist/Project Manager
- Project Manager/Coordinator
- Sr. Research Analyst/Project Coordinator
- Operations Coordinator
Degrees
- Bachelor of Arts Degree : Political Science 2002
Bachelor of Arts Degree : Spanish 2002
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