Solutions-oriented Process Specialist skilled in achieving operational efficiency, developing innovative solutions, and cost-effective process improvement. Comprehensive background extends over 12 years and encompasses both the private and public sectors.
Promoted to Lead Analyst after just [Number] months of employment.
Designed and delivered [Number] new project plans per [Time period] for projects budgeted at more than $[Number].
Drafted [Number] [Report type] reports per [Time period] about [topic].
Developed organizational change management strategies.Identified "bottlenecks" and implemented new and improved processes and policies.
Developed metrics used to determine inefficiencies and areas for improvement.
Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
Tracked, analyzed and interpreted trends in [Data type] data.Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.
Conducted activity-based analysis of business processes and made recommendations based on the findings.
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Manipulated data using pivot tables, pivot charts and macros.
Elicited stakeholder feedback and input through interviews and surveys.
Drafted monthly financial reconciliations and forecasts.
Defined the scope and goal of new projects, including [Project type].
Fluent in Spanish
Advanced Microsoft Office Suite
Intermediate Business Objects
Research and Analytics
Hard-worker and Driven to Succeed
Kaiser Permanente, Qualified Bilingual Staff Certified, Spanish, 2014 Kaiser Permanente, Hispanic Business Resource Group, 2014 Kaiser Permanente, Best Practices Award, 2014 Kaiser Permanente, Member Engagement Award, 2014 Kaiser Permanente, Across the Board Employee Retention Committee, 2014 BCS, Incorporated, Exemplary Work Awards, 2010-2012 Retention Committee Leadership Strategist, 2012
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