Business Process Specialist/Project Manager Resume Example

• Assess current processes, make data driven decisions, and prepare recommendation to enhance operational processes.
• Report to leadership teams on status of projects.
• Support high profile Customer Experience Program designed to increase transparency and streamline communication across the organization Lead program communications ensuring consist, effective, and actionable information is delivered across 25 functional areas([Volumes of comm]) Influence partnerships to align organization vision across departments and drive efficiencies Facilitate and plan cross-functional work sessions and other executive meetings to strengthen future decisions Pioneered a task force of case resolution specialists to resolve escalated issues affecting a high profile employer group; successfully retained their membership Develop and deliver presentations as requested to Senior Leadership on project status, areas of opportunity, and potential risks Spearheaded a comprehensive end-to-end assessment of the claims adjudication process for out-of-network laboratories by the Regional Health Plan Services Program Vice President Led and completed proposals to discontinue processes that were irrelevant to organization goals and successfully saved approximately $35,000 annually.

Developed organizational change management strategies.Identified "bottlenecks" and implemented new and improved processes and policies.

Developed metrics used to determine inefficiencies and areas for improvement.

Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.

Tracked, analyzed and interpreted trends in [Data type] data.Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.

Conducted activity-based analysis of business processes and made recommendations based on the findings.

Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.

Manipulated data using pivot tables, pivot charts and macros.

Elicited stakeholder feedback and input through interviews and surveys.

Drafted monthly financial reconciliations and forecasts.

Defined the scope and goal of new projects, including [Project type].