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Business Process Manager Resume Example

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BUSINESS PROCESS MANAGER
Executive Summary
BUSINESS LEADER Business leader with more than 7 years of experience in Supply Chain Management, including Warehousing, Manufacturing, Distribution, and Continuous Improvement seeking a new opportunity. Extensive experience overseeing the day-to-day operations of multimillion-dollar departments, including logistics, inventory, and material requirements planning. Well-developed skills managing cross-functional teams, establishing and managing budgets, and developing and implementing key process improvements. Proven ability to develop business requirements, analyze metrics, and manage all aspects of complex projects for Fortune 500 clients from inception to completion, on time and within budget. Dedicated leader with exceptional written and verbal communication skills and a proven track record of success utilizing Lean Six Sigma, Kaizen to identify opportunities to increase productivity, reduce costs, and grow annual volume.
Core Qualifications
  • Operations Management
  • Project Management
  • Lean Six Sigma
  • Implementing Process Improvements
  • Budget and P&L Management
  • Creating Metrics and Workflow Charts
  • Material Requirements Planning
  • Process Mapping
  • Inventory Control
Professional Experience
Business Process Manager05/2015 to CurrentMGM Restaurants LLCMemphis, TN
  • Restaurant management group specializing in full service casual dining.
  • Define and implement process improvements on key initiatives that result in significant improvements in service, organizational effectiveness and operational excellence.
  • Utilize lean to assist in the design of future facilities & retooled existing facility.
  • Lead new product implementation analyzing production and streamlining steps to reduce waste.
  • Retrieve, compile, and statistically analyze data using minitab.
  • Implement value stream analysis to identify ways to eliminate the gap between the current performance and desired performance of existing products.
  • Execute FMEA to target specific areas of improvement and quality inspection points.
  • Scope and prioritize lean six sigma projects.
  • Communicate data results and strategic business recommendations to key stakeholders.
  • Apply lean six sigma tools to increase process capability and eliminate product defects.
  • Key Accomplishments Latest project decreased waste by 40% with overall savings of $156K Increased production time by 30% and product cook time by 38% Designed and performed voice of the customer (internal/external) utilizing the results to improve pricing and POS system.
Field Operations Supervisor10/2011 to 09/2014IRON MOUNTAINCarrollton, TX
  • Largest records management company in the world providing solutions for records management, data backup and recovery, document management, and secure shredding with 45 data centers across the United States.
  • Oversaw and coordinated all day-to-day operations and logistics for 6 secure records management facilities, including one distribution center, with a total inventory of 5 Million active stock keeping units (SKU).
  • Led a Special Projects Team on several internal and external projects securing customer data and arranging data transport, providing statement of work (SOW), and cost analysis for all projects.
  • Trained, coached, supervised, and evaluated 46 direct reports; wrote performance appraisals and performance improvement plans, and mentored and counseled employees as needed.
  • Planned weekly labor production forecast using performance metrics and planned activities; used key point indicators and optimization tools to measure labor and wrote action plans to achieve targets.
  • Assisted in the development, refinement, and validation of all project work plans and ensured project completion on time and within budget.
  • Developed workflow charts and implemented procedures to increase efficiency between records inventory management and transportation division; wrote and implemented internal change of custody procedures.
  • Utilized key performance indicators (KPI) to measure Iron Mountain's performance with brand index, service, compliance, production and quality standards.
  • Worked closely with continuous improvement team increasing productivity and operational efficiency.
  • Served as Audit Compliance Chairman and Safety and Security Chairman.
  • Key Accomplishments Increased productivity and reduced the margin of errors for pickup and delivery by 12% in the internal transportation and warehousing division by utilizing statistical analysis.
  • Established the first Dallas market internal change of custody and shuttle workflow.
  • Wrote and coordinated audit compliance action plans for 16 Dallas warehouses to increase infrastructure management (IM) internal and OSHA compliance, resulting in an 18% decrease in audit findings.
  • In 2011, received Collaboration Award for outstanding communication with internal and external customers.
Operations Manager06/2007 to 10/2011CORROSION INHIBITOR SYSTEMS, LLCSulphur, LA
  • Sole manufacturer of upstream inhibitors for major oil and gas companies in Southwest Louisiana.
  • Oversaw all aspects of day-to-day operations and support for Lean Manufacturing and Distribution facility.
  • Recruited, hired, trained, coached, managed, and evaluated a team of 48 direct and indirect reports, including production & operations supervisors, and coordinators.
  • Managed the interaction of warehousing, production, and continuous improvement teams, ensuring each group communicated effectively and operated efficiently to achieve set goals.
  • Led continuous improvement projects utilizing lean to reduce muda.
  • Compiled data and analyzed processes and made recommendations for improving efficiency and productivity using minitab software.
  • Reviewed department profit and loss (P&L) statements, capital budgets, and cost distribution.
  • Set department goals and objectives aligned with company strategic plans.
  • Tracked, compiled, and analyzed data and statistics on work area productivity, accuracy, and volume.
  • Conducted annual performance reviews with direct reports, developed performance improvement plans, recommended promotions and transfers, and provided coaching and feedback for operations personnel.
  • Scheduled safety meetings and employee training sessions and ensured compliance with all safety and regulatory procedures.
  • Key Accomplishments Decreased work in progress (WIP) by 66% and increased production lead-time to 74% by implementing the Lean system and utilizing the Kanban Just-in-Time (JIT) replenishment process.
  • Reduced inventory levels by 30% while improving shipping performance by 15%.
  • In 2008, recognized for Outstanding Management Strategies and 5S Program implementation.
General Manager04/2006 to 05/2007ACCOR HOTELSHouston, TX
  • The world's leading hotel operator with 3,500 hotels in 92 countries across 13 brands, including Sofitel and Novotel.
  • Interviewed, hired, trained, managed, and motivated up to 21 employees to ensure achievement of overall financial results and guest satisfaction.
  • Utilized strong leadership skills to drive revenue, maximize profits, and ensure quality.
  • Championed internal and external communications and record keeping.
  • Reviewed profit and loss (P&L) reports and annual budgets.
  • Managed direct billing, accounts receivable, and accounts payable.
  • Created employee schedules, wrote performance reviews, and performed employee counseling.
  • Ensured corporate departmental policies and procedures were adhered to at all levels.
Education and Training
Bachelor of Applied Science1998UNIVERSITY OF LOUISIANA AT LAFAYETTELafayette, LA
Lean Six Sigma Black BeltAveta Business Institute
Certified Lean Six Sigma Green BeltAveta Business Institute
Affiliations

APICS North Dallas Chapter

Skills

accounts payable, accounts receivable, ADP, backup, billing, budgets, Budget, Business Objects, Charts, coaching, continuous improvement, cost analysis, counseling, delivery, document management, eBusiness, employee training, financial, inspection, inventory management, inventory levels, inventory, Inventory Control, Kronos, leadership skills, Lean Manufacturing, logistics, market, meetings, MS Office Suite, Minitab, oil, Operations Management, optimization, Oracle, organizational, performance appraisals, performance reviews, personnel, policies, POS, pricing, processes, profit and loss, Program implementation, progress, Project Management, quality, record keeping, Restaurant management, Safety, SAP, shipping, Six Sigma, statistical analysis, statistics, strategic, strategic plans, transportation, upstream, validation, Visio, warehousing, reduce waste, Workflow

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Resume Overview

Companies Worked For:

  • MGM Restaurants LLC
  • IRON MOUNTAIN
  • CORROSION INHIBITOR SYSTEMS, LLC
  • ACCOR HOTELS

School Attended

  • UNIVERSITY OF LOUISIANA AT LAFAYETTE
  • Aveta Business Institute

Job Titles Held:

  • Business Process Manager
  • Field Operations Supervisor
  • Operations Manager
  • General Manager

Degrees

  • Bachelor of Applied Science 1998
    Lean Six Sigma Black Belt
    Certified Lean Six Sigma Green Belt

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