Business Process Manager Resume Example
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BUSINESS PROCESS MANAGER
Professional Summary
Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user testing expertise. Business Analyst offering [Number] years in [Type] industry. Expert on business and systems requirements, user acceptance testing, process improvement and end-user training. Motivated Business Analyst with technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions. Business Analyst accomplished in financial and business process performance analysis. Highly organized, effective leader and communicator. High-energy Business Analyst effective at developing and implementing operational processes and systems. Quickly grasps business priorities to identify optimal personnel and IT solutions. Organized [Job Title] with [Number]+ years of being consistent producer, driven to improve results and exceed goals. Strong abilities to garner team buy-in to organizational changes and drive forward progress on business reorganization. [Job Title] successful at responding to shifting business needs and priorities in systematic and effective way. Well-versed in implementing operational assessments and conducting functional requirements analysis for businesses of all sizes.
Skills
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Work History
11/2017 to Current
Business Process ManagerAbb Ltd – Kansas City , KS
- Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
- Synthesized current business intelligence data to produce reports and polished presentations highlighting findings and recommending changes.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Established online configuration knowledge base to support functionality by developing robust system application overview.
- Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
- Developed [Type] metrics derived from raw company data to track improvements in organizational efficiency.
- Worked effectively with cross-functional design teams to create solutions that elevated client experience and significantly improved overall functionality and performance.
- Worked closely with software development and testing team members to design and develop robust [Type] solutions to meet client requirements for functionality, scalability and performance.
- Orchestrated smooth and effective flow of [Type] data to support [Type] users in [Action].
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Exercised critical thinking to resolve [Type] error in [Type] report.
- Documented business processes and analyzed procedures to align with changing business needs.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Identified [Type] and [Type] process inefficiencies through gap analysis and outlined solutions for implementation consideration.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assisted [Type] departments and [Type] staff to improve client satisfaction.
- Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
- Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases.
- Mapped current business and operational processes and offered recommendations for improvement.
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Assisted in planning of [Type] and [Type] software and system testing efforts.
- Managed team of [Number] direct reports engaged in on-going product optimization, account management and ad placement on company website.
- Served as main source of support to [Type] analysts.
- Conducted [Number] knowledge sharing sessions per [Timeframe] to capture lessons learned and streamline product improvement process.
- Recommended [Type] operational improvements based on tracking and analysis of [Type] data.
- Tested functional compliance of company products, including [Product] and [Product].
- Diminished process gaps by closely supervising claims analysts and mail clerks to ensure optimal productivity.
- Restructured procedures by coordinating with [Job title] to create and execute projects.
04/2016 to 10/2017
Senior Claims Manager & Technical ConsulantDart Container Of Michigan – Houston , TX
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
- Managed and archived quality documentation and participated in internal quality audits.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Researched competitive solutions and maintained competitive market comparisons and evaluations.
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
- Presented metric reporting and [Timeframe] account reviews to [Type] team and clients.
- Evaluated quality problems and performed [Action] to identify and resolve issues.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Developed standard operating procedures and document workflows for current and future process steps.
- Developed team communications and information for [Type] meetings.
- Drove [Type] and [Type] operational improvements that resulted in significant savings and improved profit margins.
- Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
- Coordinated with [Type] team in developing project plans for prioritized initiatives.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Conducted training and change management processes to improve operations.
- Created, modified, and executed [Timeframe] business plans to maximize client satisfaction.
- Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Developed and executed plans to monitor standard process adherence.
- Improved quality processes for increased efficiency and effectiveness.
- Determined and recommended methods to address improvement opportunities.
10/2013 to 03/2016
Claims ManagerPrudential Insur Co Of Amer – City , STATE
- Exceeded clients' expectations by compassionately gathering required medical and work history information to complete [Type] applications.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Manage up to [Number] calls and up to [Number] scheduled appointments daily to gather information to initiate claims process.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
- Conducted annual reviews of existing policies to update information.
- Mentored [Number] entry-level brokers.
11/2012 to 10/2013
Associate Claims ManagerPrudential Insur Co Of Amer – City , STATE
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Exceeded clients' expectations by compassionately gathering required medical and work history information to complete [Type] applications.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Manage up to [Number] calls and up to [Number] scheduled appointments daily to gather information to initiate claims process.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Education
12/2012
Bachelor of Arts: English
University of Southern Maine - City, State
University of Southern Maine - City, State
Additional Information
Lean Six Sigma Green Belt, OpusWorks, Online
Master Certificate – Applied Project Management, Villanova University, Online
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Resume Overview
School Attended
- University of Southern Maine
Job Titles Held:
- Business Process Manager
- Senior Claims Manager & Technical Consulant
- Claims Manager
- Associate Claims Manager
Degrees
- Bachelor of Arts : English
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