business process manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Accomplished and results-oriented professional with extensive experience in mitigating risk in a fast-paced environment. Proven ability in leveraging technology for increased efficiency and cost reduction. Willing and capable of learning new systems and methodologies.
Skills Total Years Last Used Oracle SQL/DS, TOAD 11.5, UNIX Script, MS Office 9 Currently Amdocs Billing, Enabler & Bill Formatter
Work Experience
01/2004 to Current Business Process Manager Abb Ltd | Morrilton, AR,
  • Significantly reduced incident reports through extensive collaboration with global cross-functional teams in identifying processing gaps (Earned an achievement bonus).
  • Creation and sign-off of numerous remediation action plans that included forecasting and estimating levels of risk and success factors.
  • Conducted professional service training on billing functionality and execution which included technical translations to end-users.
  • Created ad hoc risk reports during critical situations, isolating possible causes and facilitating alternative courses of action.
  • Successfully managed over 500 monthly billing cycles, containing millions of subscribers and routinely delivered results in compliance with service level agreements.
  • Identified and delivered cost-effective, practical solutions to client in resolving countless business, process and system related issues.
  • Performed feasibility analysis by collaborating with end-users and application developers to define scope and effort estimates while establishing actionable tasks and projects.
  • Developed and maintained prosperous business relationships with countless managers, end- users and programmers from various social and ethnic backgrounds.
  • Prepared cost proposals for various projects and customer requests.
12/2002 to 12/2003 Business Analyst Triumvirate Environmental | Frederick, MD,
  • Reduced end-user complaints by more than 60% through gap analysis, system inspection and weekly meetings with account manager.
  • Executed full development life cycle in enhancing the sales application's capability to allow the utilization of 21 new currencies.
  • Reduced fault reports by 90% in a 12-month period through on-going analyzing, designing, developing, testing and implementing solutions to the CRM application using Siebel Tools.
  • Created and developed 43 Actuate Reports with the capacity to handle multiple currencies using Actuate Developer Workbench and Siebel Tools.
  • Converted Actuate Reports from version 3.x to 4.x using Actuate Developer Workbench and Siebel Tools.
  • Created Siebel Component Packages and delivered via Siebel Anywhere.
01/2000 to 01/2002 Senior Programmer Lear Corporation | Selma, CA,
  • Developed migration tools using Oracle SQL to convert GTE's model format to fit the needs of each Strategic Business Unit (SBU).
  • Reduced bill rejections by more than 80% through interpreting, inspecting, collaborating, creating and providing solutions to all identified software malfunctions.
  • Used Flexible Bill Formatting tool to provide quick to market solutions for the various SBU's.
  • Created data control tools to assist in data conversion using UNIX shell scripting.
  • Produced C routines for generating requested data layouts using Flexible Bill Formatting tool.
  • Supplied 24/7 bill processing support for project with over 8 million subscribers.
  • Created SQL scripts for querying and manipulating data throughout the system.
01/1998 to 01/2000 Application Software Engineer / Developer AT&T CONSUMER BILLING SYSTEM | City, STATE,
  • Analyzed one of the largest billing systems in North America and reduced CPU time within team by 15%, stimulating a decrease in unit cost of approximately $50K per year and received a certificate of excellence.
  • Multi-site support of UAT which included test case creation, defect handling and professional training which required translation of technical information for end-users.
  • Designed, coded, implemented and tested 100% of software projects under budget and within allotted time.
  • Produced formatted, print ready documents using COBOL to facilitate revenue receipt.
  • Scheduled and managed audit control processes for safe and easy implementation of software into the system, using AT&T's proprietary scheduling tool (CCC tool).
  • Provided run time production support for users of the Bill Display system.
  • Organized, designed and developed minor software fixes that were identified during the production support process.
  • Achieved CMM Level II by administering streamline processes while working directly with quality assurance management.
Education and Training
Expected in to to B.B.A | Business Computer Information Systems University of North Texas, Denton, Texas GPA:
Business Computer Information Systems
Managing Large IT Projects (PMI approved at 60 PDU's) - 4PM, 2007. * Essentials of IT Project Management (PMI approved at 40 PDU's) - 4PM, 2007. * Customer Relationship Workshop - Amdocs, 2006. * XML Application Development & Using XML with Java - Beacon, 2005.
Actuate, streamline, ad, Billing, billing systems, budget, C, CMM, COBOL, CPU, CRM, client, data conversion, designing, estimating, forecasting, functional, inspecting, inspection, market, meetings, MS Office 9, 3.x, migration, Developer, Oracle SQL, processes, proposals, quality assurance, quick, sales, scheduling, scripts, Script, Siebel, service level agreements, SQL, Strategic, TOAD, translation, translations, UNIX, UNIX shell scripting, Workbench

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Resume Overview

School Attended

  • University of North Texas

Job Titles Held:

  • Business Process Manager
  • Business Analyst
  • Senior Programmer
  • Application Software Engineer / Developer


  • B.B.A

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