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Business Process Manager Resume Example

Resume Score: 80%

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BUSINESS PROCESS MANAGER
Professional Summary

Highly motivated professional with over ten years of leadership, logistics, sales, and inventory management experience. Skilled at prioritizing, and completing tasks in a fast paced environment with a focused and collaborative approach. Utilizing Lean principles to develop new process, and promote process improvements with commitment to organizational objectives.

Skills
  • Personnel management
  • Staff training/development
  • Team building expertise
  • Customer-focused
  • SAP and ERP system knowledge
  • Six Sigma Certification
  • Driving continuous improvement
  • Managing multiple projects
  • Effective communication
  • Negotiation
Work History
Business Process Manager, 06/2011 to Current
IDEXX Laboratories – Westbrook, ME
  • Team Management, assign tasks, monitor activities, and evaluate performance.
  • Administer employment actions, provide coaching, guidance, and development for staff.
  • Promote Lean concepts while identifying business process opportunities, developing solutions utilizing DMAIC methods, training, implementation, and empowering staff.
  • Develop, improve, and maintain policies and procedures to ensure Sarbanes Oxley, and ISO compliance.
  • Cross functional communication and collaboration with multiple lines of business to gain alignment, manage elevated issues, shared ideas, promote continual improvement, while maintaining policies and procedures to ensure IDEXX quality customer service.
  • Core team member on implemented projects: Solutions Builder, VetLab drop ship, ICS order entry transition (Eau Claire to Westbrook), Introduced paperless workflow to sales order process.
  • Certified Auditor ISO 9001 Lean Green Belt Certified.
Logistics Manager, 10/2008 to 06/2011
KardexRemstar, LLC – Westbrook, ME
  • Manage global supply chain solutions for KardexRemstar U.S.
  • division.
  • Negotiate rates with transportation suppliers, International forwarders, customs brokers, and other 3PL providers.
  • Coordinate all aspects of shipping from multiple factories in Germany, Pennsylvania, a distribution center in Maine, as well as various suppliers in New York, New Jersey, Tennessee, and Illinois.
  • Shipping methods include
Customer Experience Manager, 08/1999 to 10/2008
Best Buy – Southport, ME

·Manage and motivate team of over 125 employees to guarantee world class customer experience, increase sales profits, ensure efficiency, improve employee viewpoint, mentor and provide career development.

·Manage elevated customer calls due to sales, product quality, and installation related issues.

·Tour the sales floor regularly to coach sales team, and interact with customers to identify or resolve urgent issues.

·Analyze sales figures and forecast future sales volumes to maximize profits.

·Maintain awareness of market trends in the retail industry, as well as monitor local competitors.

·Promote Best Buy through job fairs, chamber of commerce, local media, and social networking sites.

·Update colleagues on business performance, new initiatives, and other pertinent issues.

·Organize special promotions, displays and events.

·Sell direct with guests when required.

Education
Lean Six Sigma Certificate: Green Belt, 2014
University of Southern Maine - Portland, ME
Associate of Science: Business Administration , 2005
Southern Maine Community College - South Portland, ME
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Resume Overview

Companies Worked For:

  • IDEXX Laboratories
  • KardexRemstar, LLC
  • Best Buy

School Attended

  • University of Southern Maine
  • Southern Maine Community College

Job Titles Held:

  • Business Process Manager
  • Logistics Manager
  • Customer Experience Manager

Degrees

  • Lean Six Sigma Certificate : Green Belt , 2014
    Associate of Science : Business Administration , 2005

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