Business Process Manager Resume Example

Reporting to Project Management Office responsible for planning and implementing strategies to improve organization effectiveness and productivity through continuous process improvement. Manage global and regional process improvement projects, responsible for Central, South America & Caribbean regions.

• Identify opportunities, drive operational excellence, and serve as a subject matter expert in assigned areas.
• Analyses existing business structure and operations and evaluate effectiveness against attaining the goals of the business
• Lead and manage a portfolio of projects in order to accomplish measurable business process improvements.
• Partners with the IT organization (when necessary) to understand, analyze, and make recommendations to ensure information systems are properly supporting business processes.

A business analyst works as a liaison among stakeholders of the project in order to elicit, analyze, communicate and validate requirements for changes in information system of company. The business analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.

• Ensuring thorough understanding of company's processes, procedures and systems.
• Gather, analyze and formalize business requirements.
• Create Functional specifications, Business Impact Analysis, Pre-study, and Test books for the domain assigned to, ensuring all business requirements are addressed properly.
• Define, execute and evaluate the integration / acceptance tests whenever required.
• Define current and future operational scenarios (processes, models, use cases, plans and solutions).
• Work closely with stakeholders to ensure the development of the best systems, with a shared strategy for maintaining, enhancing and redefining the services/products.
• Ensure the functional assistance is provided to different stakeholders for the existing and new developments in the information system.
• Work on Level 3 support activities as SME.
• Coordinating the New Agency Deployment projects in the group. Following activities are covering during project.
• Conduct the end user group application Trainings to the group agency users. Following activities are covering during the training.

• Managing export/import shipping agency activities
• Dealing with local customs formalities.
• Handing customer inquiries and support
• First level support for IT related issues
• Supporting to maintain software applications use by the company
• Supporting to Install software, planning upgrades & provide system backups
• Formulate test procedures to ensure functionality and address problems.
• Training users on the software applications.