Business / Process Improvement Manager Resume Example
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BUSINESS / PROCESS IMPROVEMENT MANAGER
Professional Summary
Business Management professional with 15 years of strong relationship-building experience in the multicultural setting; committed to reaching and exceeding sales goals and business targets; Passionate about forging long-lasting relationships with internal and external clients to attain total customer satisfaction, while remaining bottom-line focused.
Core Qualifications
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Certifications
Project Management Professional (PMP), July 2016
Certificate of Project Management, Georgia Institute of Technology, April 2016
Education
MBA: Business Administration, Management and OperationsPepperdine UniversityCity, State, USA
Bachelor of Arts: Business - EconomicsUniversity of California at Santa BarbaraCity, State, USA
Professional Experience
Business / Process Improvement Manager
Chandler , AZHomepointe/Feb 2010 to Current
Chandler , AZHomepointe/Feb 2010 to Current
- Managed the implementation of new business policies and ideas to align them with the organization's strategic goals
- Oversaw NJDC's operations and monitored the ministry's productivity and service standards to improve internal processes
- Managed a team of 12 cross-functional ministry leaders in charge of Finance, Administration, Facility maintenance, Outreach and all other departments of NJDC
- Developed Translation and Interpretation Ministry which ensured that all services were translated from English to French and resulted in a 23% membership increase
- Awarded a Transformational Leadership Certificate for motivating and converting members into serving volunteers, reducing overall expenses by 45%.
Sales Manager
Schererville , INU-Haul/Nov 2005 to Dec 2009
Schererville , INU-Haul/Nov 2005 to Dec 2009
- Targeted, managed, and expanded C2C, C2B, and B2B sales volume for outbound international markets (Africa corridor); assigned to the NE and SE regions of the US.
- Strategically planned sales initiatives following the 4 P's of marketing, and consistently delivered strong ROI on those initiatives.
- Performed successful grassroots marketing campaigns; and represented Moneygram in community and cultural partnership events.
- Consistently met or exceeded quotas throughout tenure. Earned the award for Excellence in Sales Performance for 3 consecutive years: 104% in 2006, 107% in 2007, and 106% in 2008.
- Delivered C2C and C2B transaction volume in excess of 5.4 millions, and sales revenue of $55+ millions during tenure.
- Developed and maintained strong relationships with clients through client training, open and effective communication, and on-time problem solving. Measured success by growing transaction numbers and client satisfaction.
- Established system of partnering with local students in territory cities and reduced transaction start date by 50%
- Researched money transfer businesses to stay abreast of industry trends.
Marketing Executive Assistant
City , STATEMattel/Sep 2000 to Dec 2003
City , STATEMattel/Sep 2000 to Dec 2003
- Increased the effectiveness of senior marketing executives by maintaining their daily calendars and meeting schedules; as well as coordinating marketing events, domestic and international travel arrangements.
- Demonstrated exceptional organizational and multi-tasking skills.
Office Manager
City , STATEJustice Technology Corporation/Jun 1996 to Aug 2000
City , STATEJustice Technology Corporation/Jun 1996 to Aug 2000
- Managed office procurement processes and procedures with emphasis on budget and cost savings.
- Negotiated and managed vendors contracts and relationships.
- Managed clerical staff of 8.
Affiliations
Project Management Institute (PMI), Member since May 2016
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Resume Overview
School Attended
- Pepperdine University
- University of California at Santa Barbara
Job Titles Held:
- Business / Process Improvement Manager
- Sales Manager
- Marketing Executive Assistant
- Office Manager
Degrees
- MBA : Business Administration, Management and Operations
Bachelor of Arts : Business - Economics
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