Business Management professional with 15 years of strong relationship-building experience in the multicultural setting; committed to reaching and exceeding sales goals and business targets; Passionate about forging long-lasting relationships with internal and external clients to attain total customer satisfaction, while remaining bottom-line focused.
Territory Sales Management
Focus on Customer Satisfaction
Cross-cultural Sales background
Compelling leadership skills
Excellent Communication and Negotiation Skills
Fluent in French
Project Management Professional (PMP), July 2016
Certificate of Project Management, Georgia Institute of Technology, April 2016
MBA: Business Administration, Management and OperationsPepperdine UniversityMalibu, California, USA
Bachelor of Arts: Business - EconomicsUniversity of California at Santa BarbaraSanta Barbara, California, USA
Business / Process Improvement Manager Stone Mountain, GeorgiaNew Jerusalem Dream Center (NJDC)/Feb 2010 to Current
Managed the implementation of new business policies and ideas to align them with the organization's strategic goals
Oversaw NJDC's operations and monitored the ministry's productivity and service standards to improve internal processes
Managed a team of 12 cross-functional ministry leaders in charge of Finance, Administration, Facility maintenance, Outreach and all other departments of NJDC
Developed Translation and Interpretation Ministry which ensured that all services were translated from English to French and resulted in a 23% membership increase
Awarded a Transformational Leadership Certificate for motivating and converting members into serving volunteers, reducing overall expenses by 45%.
Sales Manager Minneapolis, MinnesotaMoneygram International, Inc/Nov 2005 to Dec 2009
Targeted, managed, and expanded C2C, C2B, and B2B sales volume for outbound international markets (Africa corridor); assigned to the NE and SE regions of the US.
Strategically planned sales initiatives following the 4 P's of marketing, and consistently delivered strong ROI on those initiatives.
Performed successful grassroots marketing campaigns; and represented Moneygram in community and cultural partnership events.
Consistently met or exceeded quotas throughout tenure. Earned the award for Excellence in Sales Performance for 3 consecutive years: 104% in 2006, 107% in 2007, and 106% in 2008.
Delivered C2C and C2B transaction volume in excess of 5.4 millions, and sales revenue of $55+ millions during tenure.
Developed and maintained strong relationships with clients through client training, open and effective communication, and on-time problem solving. Measured success by growing transaction numbers and client satisfaction.
Established system of partnering with local students in territory cities and reduced transaction start date by 50%
Researched money transfer businesses to stay abreast of industry trends.
Marketing Executive Assistant El Segundo, CaliforniaMattel/Sep 2000 to Dec 2003
Increased the effectiveness of senior marketing executives by maintaining their daily calendars and meeting schedules; as well as coordinating marketing events, domestic and international travel arrangements.
Demonstrated exceptional organizational and multi-tasking skills.
Office Manager Culver City, CaliforniaJustice Technology Corporation/Jun 1996 to Aug 2000
Managed office procurement processes and procedures with emphasis on budget and cost savings.
Negotiated and managed vendors contracts and relationships.
Managed clerical staff of 8.
Project Management Institute (PMI), Member since May 2016