business process improvement manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Business Management professional with 20 years of strong relationship-building experience in the multicultural setting; committed to reaching and exceeding sales goals and business targets; Passionate about forging long-lasting relationships with internal and external clients to attain total customer satisfaction, while remaining bottom-line focused.

Core Qualifications
  • Territory Sales Management 
  • Focus on Customer Satisfaction
  • Salesforce
  • Competitive Intelligence
  • Entrepreneurial Spirit
  • Cross-cultural Sales background
  • Business Development
  • Compelling leadership skills
  • Project Management
  • Excellent Communication and Negotiation Skills
  • Fluent in French
Project Management Professional (PMP), July 2016
Certificate of Project Management, Georgia Institute of Technology, April 2016
MBA: Business Administration, Management and Operations, Expected in to Pepperdine University - Malibu, California
Bachelor of Arts: Business - Economics, Expected in to University of California at Santa Barbara - Santa Barbara, California
Professional Experience
Business / Process Improvement Manager, 01/2010 to Current
HomepointeChandler, AZ,
  • Managed the implementation of new policies and ideas to align them with the organization's strategic goals
  • Monitored productivity and service standards to improve internal processes and maintain multi-cultural focus
  • Managed a team of 12 cross-functional ministry leaders 
  • Developed Translation and Interpretation Ministry which ensured that all services were translated from English to French and resulted in a 23% membership increase
  • Awarded a Transformational Leadership Certificate for motivating and converting members into serving volunteers

Sales Manager, 10/2005 to 11/2009
U-HaulSchererville, IN,
  • Targeted, managed, and expanded C2C, C2B, and B2B sales volume for outbound international markets (Africa corridor); assigned to the NE and SE regions of the US.
  • Strategically planned sales initiatives following the 4 P's of marketing, and consistently delivered strong ROI on those initiatives.
  •  Performed successful grassroots marketing campaigns; and represented Moneygram in community and cultural partnership events. 
  • Consistently met or exceeded quotas throughout tenure. Earned the award for Excellence in Sales Performance for 3 consecutive years: 104% in 2006, 107% in 2007, and 106% in 2008.
  • Delivered C2C and C2B transaction volume in excess of 5.4 millions, and sales revenue of $55+ millions during tenure.
  • Developed and maintained strong relationships with clients through client training, open and effective communication, and on-time problem solving. Measured success by growing transaction numbers and client satisfaction.
  • Established system of partnering with local students in territory cities and reduced transaction start date by 50%
  • Researched money transfer businesses to stay abreast of industry trends.
Marketing Executive Assistant, 08/2000 to 11/2003
MattelCity, STATE,
  • Increased the effectiveness of senior marketing executives by maintaining their daily calendars, meeting schedules, and travel arrangements
  • In charge of  coordinating accommodations for international delegations for marketing events
  • Demonstrated exceptional organizational and multi-tasking skills. 
French Customer Service Representative , 05/1996 to 07/2000
Justice Technology CorporationCity, STATE,
  • Special representative for French client accounts
  • Managed US - based office to provide specialized service to client's customers
  • Promoted to Office Manager
  • Negotiated and managed vendors contracts and relationships.  
  • Managed clerical staff of 8. 
Project Management Institute (PMI), Member since May 2016

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Resume Overview

School Attended

  • Pepperdine University
  • University of California at Santa Barbara

Job Titles Held:

  • Business / Process Improvement Manager
  • Sales Manager
  • Marketing Executive Assistant
  • French Customer Service Representative


  • MBA
  • Bachelor of Arts

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