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Business / Process Improvement Manager Resume Example

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BUSINESS / PROCESS IMPROVEMENT MANAGER
Professional Summary
Business Management professional with 15 years of strong relationship-building experience in the multicultural setting; committed to reaching and exceeding sales goals and business targets; Passionate about forging long-lasting relationships with internal and external clients to attain total customer satisfaction, while remaining bottom-line focused.
Core Qualifications
  • Territory Sales Management 
  • Focus on Customer Satisfaction
  • Strategic Planning
  • Competitive Intelligence
  • Entrepreneurial Spirit
  • Cross-cultural Sales background
  • Business Development
  • Compelling leadership skills
  • Project Management
  • Excellent Communication and Negotiation Skills
  • Fluent in French
Certifications
Project Management Professional (PMP), July 2016
Certificate of Project Management, Georgia Institute of Technology, April 2016
Education
MBA: Business Administration, Management and OperationsPepperdine UniversityCity, State, USA
Bachelor of Arts: Business - EconomicsUniversity of California at Santa BarbaraCity, State, USA
Professional Experience
Business / Process Improvement Manager
Chandler , AZ
Homepointe/Feb 2010 to Current
  • Managed the implementation of new business policies and ideas to align them with the organization's strategic goals
  • Oversaw NJDC's operations and monitored the ministry's productivity and service standards to improve internal processes
  • Managed a team of 12 cross-functional ministry leaders in charge of Finance, Administration, Facility maintenance, Outreach and all other departments of NJDC
  • Developed Translation and Interpretation Ministry which ensured that all services were translated from English to French and resulted in a 23% membership increase
  • Awarded a Transformational Leadership Certificate for motivating and converting members into serving volunteers, reducing overall expenses by 45%.
    Sales Manager
    Schererville , IN
    U-Haul/Nov 2005 to Dec 2009
    • Targeted, managed, and expanded C2C, C2B, and B2B sales volume for outbound international markets (Africa corridor); assigned to the NE and SE regions of the US.
    • Strategically planned sales initiatives following the 4 P's of marketing, and consistently delivered strong ROI on those initiatives.
    • Performed successful grassroots marketing campaigns; and represented Moneygram in community and cultural partnership events. 
    • Consistently met or exceeded quotas throughout tenure. Earned the award for Excellence in Sales Performance for 3 consecutive years: 104% in 2006, 107% in 2007, and 106% in 2008.
    • Delivered C2C and C2B transaction volume in excess of 5.4 millions, and sales revenue of $55+ millions during tenure.
    • Developed and maintained strong relationships with clients through client training, open and effective communication, and on-time problem solving. Measured success by growing transaction numbers and client satisfaction.
    • Established system of partnering with local students in territory cities and reduced transaction start date by 50%
    • Researched money transfer businesses to stay abreast of industry trends.
    Marketing Executive Assistant
    City , STATE
    Mattel/Sep 2000 to Dec 2003
    • Increased the effectiveness of senior marketing executives by maintaining their daily calendars and meeting schedules; as well as coordinating marketing events, domestic and international travel arrangements.
    • Demonstrated exceptional organizational and multi-tasking skills. 
    Office Manager
    City , STATE
    Justice Technology Corporation/Jun 1996 to Aug 2000
    • Managed office procurement processes and procedures with emphasis on budget and cost savings.
    • Negotiated and managed vendors contracts and relationships.  
    • Managed clerical staff of 8. 
    Affiliations
    Project Management Institute (PMI), Member since May 2016
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    Resume Overview

    School Attended

    • Pepperdine University
    • University of California at Santa Barbara

    Job Titles Held:

    • Business / Process Improvement Manager
    • Sales Manager
    • Marketing Executive Assistant
    • Office Manager

    Degrees

    • MBA : Business Administration, Management and Operations
      Bachelor of Arts : Business - Economics

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