Business Management professional with 20 years of strong relationship-building experience in the multicultural setting; committed to reaching and exceeding sales goals and business targets; Passionate about forging long-lasting relationships with internal and external clients to attain total customer satisfaction, while remaining bottom-line focused.
Core Qualifications
Territory Sales Management
Focus on Customer Satisfaction
Salesforce
Competitive Intelligence
Entrepreneurial Spirit
Cross-cultural Sales background
Business Development
Compelling leadership skills
Project Management
Excellent Communication and Negotiation Skills
Fluent in French
Certifications
Project Management Professional (PMP), July 2016
Certificate of Project Management, Georgia Institute of Technology, April 2016
Education
Expected in
MBA: Business Administration, Management and Operations Pepperdine University - Malibu, California GPA:
Expected in
Bachelor of Arts: Business - Economics University of California at Santa Barbara - Santa Barbara, California GPA:
Professional Experience
01/2010 to Current
Business / Process Improvement ManagerHomepointe – Chandler, AZ,
Managed the implementation of new policies and ideas to align them with the organization's strategic goals
Monitored productivity and service standards to improve internal processes and maintain multi-cultural focus
Managed a team of 12 cross-functional ministry leaders
Developed Translation and Interpretation Ministry which ensured that all services were translated from English to French and resulted in a 23% membership increase
Awarded a Transformational Leadership Certificate for motivating and converting members into serving volunteers
10/2005 to 11/2009
Sales ManagerU-Haul – Schererville, IN,
Targeted, managed, and expanded C2C, C2B, and B2B sales volume for outbound international markets (Africa corridor); assigned to the NE and SE regions of the US.
Strategically planned sales initiatives following the 4 P's of marketing, and consistently delivered strong ROI on those initiatives.
Performed successful grassroots marketing campaigns; and represented Moneygram in community and cultural partnership events.
Consistently met or exceeded quotas throughout tenure. Earned the award for Excellence in Sales Performance for 3 consecutive years: 104% in 2006, 107% in 2007, and 106% in 2008.
Delivered C2C and C2B transaction volume in excess of 5.4 millions, and sales revenue of $55+ millions during tenure.
Developed and maintained strong relationships with clients through client training, open and effective communication, and on-time problem solving. Measured success by growing transaction numbers and client satisfaction.
Established system of partnering with local students in territory cities and reduced transaction start date by 50%
Researched money transfer businesses to stay abreast of industry trends.
08/2000 to 11/2003
Marketing Executive AssistantMattel – City, STATE,
Increased the effectiveness of senior marketing executives by maintaining their daily calendars, meeting schedules, and travel arrangements
In charge of coordinating accommodations for international delegations for marketing events
Demonstrated exceptional organizational and multi-tasking skills.
05/1996 to 07/2000
French Customer Service Representative Justice Technology Corporation – City, STATE,
Special representative for French client accounts
Managed US - based office to provide specialized service to client's customers
Promoted to Office Manager
Negotiated and managed vendors contracts and relationships.
Managed clerical staff of 8.
Affiliations
Project Management Institute (PMI), Member since May 2016
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