business owner operator resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly skilled cybersecurity professional with a strong educational background and hands-on experience in the field. Possessing a CompTIA Security+ certification, a Bachelor of Science in Cybersecurity, and Associate degrees in Business Administration and Social Sciences, I have a comprehensive understanding of essential cybersecurity principles and practices. My coursework and projects have equipped me with a deep knowledge of computer system architectures, network security, cryptography, and cybercrime investigation. With proficiency in tools like tcpdump, Wireshark/TShark, Metasploit, and Aircrack-ng, I excel in traffic capture, protocol analysis, and penetration testing. Additionally, my experience operating a successful computer and cell phone repair business demonstrates my ability to diagnose and resolve hardware and software issues with precision while providing exceptional customer service. I am adept at staying updated with the latest advancements in the field and ensuring data security in technical support roles.


Professional Skills Summary:

  • Proficient in implementing security measures, conducting audits, and addressing vulnerabilities to ensure data protection and system integrity.
  • Well-versed in risk assessment, incident response, and compliance, ensuring adherence to industry standards and regulatory requirements.
  • Experienced in efficiently troubleshooting hardware and software issues, providing timely solutions, and ensuring high levels of customer satisfaction.
  • Skilled in comprehensive business management, overseeing sales, marketing, operations, and customer service functions to drive success.
  • Demonstrates strong leadership qualities and problem-solving abilities, driving effective team performance and driving solutions to complex challenges.
  • Possesses a deep understanding of setting up and troubleshooting a wide range of hardware and software components, ensuring optimal functionality and strict adherence to safety protocols.
  • Proficient in assessing technical requirements and implementing precise installation procedures to achieve seamless operations.
  • Knowledgeable in configuring various hardware and software components, including computers, servers, network devices, and peripherals.
  • Proven ability to troubleshoot and resolve technical issues during the installation and configuration process, ensuring smooth functionality.
01/2017 to 12/2022 Business Owner/Operator Crestron | Stamford, CT,

Computers & Cell Phone Repair:

  • Proficient in diagnosing, repairing, and maintaining computers and cell phones to ensure optimal performance and functionality.
  • Skilled in identifying hardware and software issues and providing effective solutions for repairs.
  • Experience in replacing damaged components, such as screens, batteries, keyboards, and motherboards, with precision and attention to detail.
  • Proficient in troubleshooting software problems, including operating system errors, malware infections, and application glitches.
  • Knowledgeable in data recovery techniques and tools to retrieve lost or corrupted data from computers and cell phones.
  • Familiar with utilizing diagnostic tools and software to identify and resolve hardware and software issues.
  • Adhere to industry standards and best practices to ensure proper handling and disposal of electronic components and hazardous materials.
  • Ability to work efficiently under pressure and meet tight deadlines, ensuring prompt turnaround time for repairs.
  • Excellent customer service skills, providing clear explanations of repair processes and recommendations to clients.
  • Stay updated with the latest technology advancements and industry trends in computer and cell phone repair.
  • Strong organizational skills, maintaining accurate records of repairs, parts used, and customer interactions for future reference.
06/2019 to 08/2019 Cybersecurity Internship Virginia Modeling, Analysis, And Simulation Center | City, STATE,

Key Responsibilities and Achievements:

• Conducted extensive research and analysis on the application of Blockchain technology in IoT security.

• Collaborated with a team of researchers to develop innovative strategies and protocols to enhance the security of IoT devices.

• Created and deployed a network of sensors on containers within a maritime environment.

• Monitored and tracked various parameters including location, acceleration, temperature, vibration, and humidity of containers as they were loaded onto ships and moved around the port.

• Implemented robust data encryption techniques to ensure the confidentiality and integrity of sensor data.

• Assisted in the evaluation and optimization of the developed IoT security solution, focusing on scalability and efficiency.

• Collaborated with cross-functional teams to identify vulnerabilities and potential threats, proposing appropriate countermeasures.

Skills Developed:

• In-depth understanding of cybersecurity principles and best practices.

• Proficiency in applying Blockchain technology to enhance IoT security.

• Hands-on experience with sensor installation, data collection, and analysis.

• Knowledge of encryption techniques and data protection methodologies.

• Strong analytical and problem-solving skills.

• Effective communication and teamwork in a collaborative research environment.

This cybersecurity internship at VMASC provided me with valuable practical experience in developing and implementing innovative security solutions for IoT devices. It further strengthened my passion for cybersecurity and deepened my understanding of the challenges and opportunities in this rapidly evolving field.

09/2014 to 11/2016 Technical Support Specialist Teleperformance USA | City, STATE,

Key Responsibilities:

• Provided exceptional customer service by delivering outstanding support to clients in accessing their online accounts, resolving technical challenges associated with the USAA website, and offering expert technical advice and guidance.

• Ensured the security and authenticity of customer information by meticulously implementing and adhering to policies and procedures that safeguarded the integrity and confidentiality of systems, networks, and data.

• Demonstrated responsiveness and efficiency in promptly addressing inquiries and requests for technical

assistance via phone and email, ensuring a high level of customer satisfaction.

• Independently diagnosed and resolved hardware and software issues, ranging from basic to complex problems, demonstrating a strong technical aptitude and problem-solving skills.

• Successfully completed routine and intricate tasks under the guidance and supervision of a senior employee, showcasing the ability to work collaboratively and follow established protocols.

• Swiftly identified and diagnosed issues, providing effective solutions and guidance to customers, resulting in their satisfaction and fostering trust in our services.

• Contributed to user account management by efficiently handling tasks such as creating and disabling accounts, resetting passwords, and granting permissions, ensuring smooth account operations for customers.

• Performed regular maintenance and updates on computer systems and software to ensure optimal performance and efficiency, proactively addressing any potential technical issues.

• Maintained meticulous records of technical issues and solutions provided, utilizing a comprehensive ticketing system and designated tools, ensuring accurate documentation and facilitating easy retrieval of information for future reference.

By effectively fulfilling these key responsibilities, I consistently contributed to the overall success of the team and the satisfaction of our customers.

Education and Training
Expected in 03/2023 to to CompTIA Security+ Ce Certificate | Cybersecurity CompTia Security + , USA, GPA:
Expected in 08/2019 to to Bachelor of Science | Cybersecurity Old Dominion University, Norfolk, VA GPA:


• Computer Science • Cybercrime and Cyber Security • Introduction to Cybersecurity • Intro Network and Security • Cryptography for Cybersecurity • Cyber Techniques and Operation • Cybersecurity Fundamentals • Digital Forensics


Virtual Security Cloud Lab

- VMware Workstation Experience:

• Configured a virtual lab environment using VMware Workstation.

• Deployed various virtual machines (VMs) including pFsense, Attacker Kali, External Workstation, Ubuntu 64, Windows 7 Workstation, and Internal Kali.

• Utilized tcpdump, a command line packet analyzer, and Wireshark/TShark protocol capture and analyzer tool to create and capture network traffic.

• Monitored, investigated, and reported incidents of suspicious activity within the virtual lab environment.

• Conducted penetration testing activities to enhance system control.

• Utilized Metasploit penetration testing software to identify vulnerabilities and exploit them ethically.

• Established reverse shell connections for remote access to compromised systems.

• Demonstrated knowledge in managing passwords and implementing account protection measures.

• Conducted password cracking exercises on both Linux and Windows systems.

•Investigated password hashing techniques such as MD5 and SHA1, understanding their one-way encryption properties.

• Studied and applied steganography techniques for hiding information within various media formats.

• Explored cryptography techniques for securing data and communication channels.

Expected in 05/2015 to to Associate of Science | Business Administration J Sargeant Reynolds Community College, Richmond, VA GPA:
  • CompTia Security +
    I successfully obtained the CompTIA Security+ certification in March 05, 2023. This certification validates my proficiency and knowledge in the essential principles and practices of cybersecurity. It serves as a testament to my dedication and commitment to staying updated with the latest industry standards and best practices in the field of cybersecurity.

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Resume Overview

School Attended

  • CompTia Security +
  • Old Dominion University
  • J Sargeant Reynolds Community College

Job Titles Held:

  • Business Owner/Operator
  • Cybersecurity Internship
  • Technical Support Specialist


  • CompTIA Security+ Ce Certificate
  • Bachelor of Science
  • Associate of Science

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