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Business Owner Operator Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dependable customer service candidate successful at managing multiple priorities with a positive attitude. Willing and dedicated to take on added responsibilities to meet team goals. Offering outstanding communication and interpersonal skills. Adept at completing projects with minimal supervision, while also a huge advocate of being a team player to work with group efforts in meeting critical deadlines.

Skills
  • Effective communication skills
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Document and Records Management
  • Inventory Management
  • Team-Oriented and Cooperative
  • Vehicle systems maintenance
  • Route logs
  • Vehicle inspections
Work History
09/2021 to Current Customer Service Representative Magna International Inc. | Clinton, TN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer chats and emails with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
07/2015 to Current Business Owner/Operator Rutherford County Board Of Education | City, STATE,
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
08/2011 to 07/2021 School Bus Owner/Driver KD Earthcare Landscaping And Lawncare Services | City, STATE,
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained TN driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Escorted students across streets and roadways and guided older children across streets.
  • Taught students first-aid and emergency protocols in case of emergency.
  • Complied with TN Department of Safety bus inspections yearly and made any necessary repairs.
03/2014 to 10/2020 Operations Manager, Customer Experience Company Name | City, State,
  • Helped build and review service agreements for lawn care and landscape projects.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Planned and resourced personnel and logistics for operations.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Responded to incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
Education
Expected in 2008 | Real Estate Georgia MLS Institute, Morrow, GA, GPA:
Expected in 1996 Bachelor of Arts | Liberal Arts And General Studies Middle Tennessee State University, Murfreesboro, TN GPA:

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Georgia MLS Institute
  • Middle Tennessee State University
Job Titles Held:
  • Customer Service Representative
  • Business Owner/Operator
  • School Bus Owner/Driver
  • Operations Manager, Customer Experience
Degrees
  • Bachelor of Arts

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