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business owner manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Highly skilled IT professional with a background in systems administration, maintenance, and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex systems, including Microsoft operating systems, servers, and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.

Reliable Courier offering experience in busy delivery environments. Highly communicative and considerate of deadlines. Proficient at driving, maneuvering and parking large vehicles

Skills
  • Infrastructure updates
  • New program installations
  • Diagnosing issues
  • Server improvements
  • Specifications understanding
  • Training and development
  • Hardware expertise
  • Technical support
  • System updates
  • Performance analysis
  • Troubleshooting and Maintenance
  • Server and System Administration
  • End-User Training
  • System upgrades
  • Program installations
  • Microsoft Office Suite
  • Windows Server 2003
  • Organizational leadership
  • Software testing
  • Windows 95/98/2000/XP/XP Pro/NT
  • Delivery and pickup
  • Coordinating efficient routes
  • Delivering time-sensitive materials
  • Materials handling
  • Licensed driver in Pennsylvania
  • Heavy lifting
  • Report writing
  • Project management
  • Marketing
  • Sales Techniques
  • Systems and automation applications
  • Workforce Management
  • Contract development and management
  • Issue and conflict resolution
  • Analytical
  • Customer service
  • People skills
  • Decision-making
  • Critical thinking
Experience
08/2013 to 04/2020
Business Owner/Manager A-Dec Fenton, MO,

Management and development of online website and the Production/Sales of Skin and Hair care products.

  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Maintained functional and orderly building areas to deliver professional appeal to customers.
08/2005 to 08/2013
Engineer (Information Systems Administration) Bluegreen Resorts Charleston, SC,

Management of Secure Management Centers (SMC) including: Key Management, Access control management, Security Monitoring, IP Crypto Configuration management, Error Location & Recovery, DBase Backup, Alarm Handling,

Management of NATO PKI user profiles, CA certificates, End user certificates

Management of a 24hr IA Helpdesk service

Management of IA incidents

Tasking, coordination, and management of watchkeepers

Provide technical expertise and guidance of procedures followed by watchkeepers to perform operations on the IP Crypto

Supervise the technical execution of IP Crypto procedures and their adequacy in detecting problems in a timely manner

Supervise the watchkeepers actions and their adequacy in fixing problems in a timely manner

Conduct IP Crypto site inspections

Coordination of new COMSEC installations and modifications

Management of NATO ISDN (NSIE) including: device management, certificate management, audit administration and analysis, and help desk function

08/2004 to 08/2005
Software/System Field and Logistic Technician Oberon Associates City, STATE,

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

Install and configure appropriate software and functions according to specifications

Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment

Organize and schedule upgrades and maintenance

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Maintain records/logs of repairs and fixes and maintenance schedule

Identify computer or network equipment shortages and place orders

10/2002 to 08/2004
System Administrator Mantech City, STATE,
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Set up, optimized and managed network equipment.
  • Determined and alleviated hardware, software and network issues.
  • Orchestrated and oversaw upgrades to system hardware and software.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Supported, configured, maintained and upgraded customer networks and in-house servers.
  • Managed network-related projects from concept to implementation.
  • Delivered reliable support for server-class systems.
  • Managed day-to-day storage equipment administration to promote optimal system asset application.
  • Managed email routing and internal message protocols to support reliable delivery of communications.
  • Oversaw storage management tasks, including data migration, backups and drive replacements.
03/1999 to 10/2002
Defense Message System Administrator Lockheed Martin SS&TS City, STATE,

Management of the Defense Message System (DMS): deployment of secure electronic mail and directory services in the United States Department of Defense.

  • Implemented DMS OSI X.400 mail, X.500 directory and X.509 public key certificates, with several extensions to meet the specific needs of military messaging.
  • Manage End user implementation and installation
  • Management of a 24hr DMS Helpdesk service
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Set up, optimized and managed network equipment.
  • Determined and alleviated hardware, software and network issues.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Supported, configured, maintained and upgraded customer networks and in-house servers.
  • Managed network-related projects from concept to implementation.
  • Created configuration guides for deploying new desktops, laptops and mobile devices.
  • Oversaw storage management tasks, including data migration, backups and drive replacements.
  • Managed email routing and internal message protocols to support reliable delivery of communications.
  • Maintained on-site servers by applying appropriate patches and monitoring hardware health.
  • Generated reports outlining network performance, costs and downtime issues.
03/1997 to 03/1999
Licensed Real Estate Agent Century 21 Realty City, STATE,
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
  • Wrote contract documents, purchase agreements and closing statements.
  • Counseled new buyers to enhance sales opportunities.
  • Cold called clients to obtain exclusives.
  • Generated lists of for-sale properties.
  • Gathered, distributed and maintained materials for marketing plans.
  • Ensure adherence of leases and contracts.
  • Accessed monthly rental and sales market reports and company databases to identify rental solutions and meet clients' needs.
  • Created realtor and buyer incentives and strategies with agents, builders and buyers.
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Generated list of properties to meet specific client needs.
  • Researched and determined competitive market price.
08/1990 to 03/1997
Signals Intelligence Analysis / Defense Courier US Air Force- Dept. Of Defense City, STATE,
  • Signals Intelligence Analysis: Extract, analyze and identify foreign activity and communication that come from electromagnetic emissions. Relay findings by producing combat, strategic and tactical intelligence reports to notify the appropriate commanders of unusual activity or critical situations enabling an appropriate respond with the necessary speed, force and precision.
  • Train and provide technical guidance to new analyst
  • Ensure compliance with federal and military laws concerning processing and collection
  • Defense Courier: provided secure, timely, efficient end-to-end global distribution of classified and sensitive material for the United States and its Allies.
  • Coordinated parcel delivery using strong time management skills.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Documented pickups and deliveries and submitted reports after shift.
  • Checked and secured package loads before deliveries.
  • Operated forklifts for UPS Large pallets and containers
  • Delivered material in a commercial van/5 ton truck
Education and Training
Expected in to to
High School Diploma:
Schenley High School - Pittsburgh, PA,
GPA:
Expected in 09/2002 to to
Microsoft Certified Professional:
Damago Training Center Essen - Germany,
GPA:
Expected in 12/2003 to to
Cisco Certified Network Associate:
Damago Training Center Essen - Frankfurt Germany,
GPA:
Expected in 06/2007 to to
Implementing Microsoft Internet Security And Acceleration Server 2004:
Damago Training Center Essen - Frankfurt Germany,
GPA:
Expected in 08/2007 to to
Securing And Managing Microsoft Exchange 2003:
Learning Tree International - London UK,
GPA:
Expected in 05/2008 to to
Ethical Hacking And Countermeasures:
Learning Tree International - London UK,
GPA:
Expected in 07/2007 to to
Vulnerability Assessment: Protecting Your Organization:
Learning Tree International - London UK,
GPA:
Expected in 11/2008 to to
Project Management: Skills For Success:
Learning Tree International - London UK,
GPA:
Expected in 11/2007 to to
PKI: Public Key Infrastructure :
Learning Tree International - London UK,
GPA:
Expected in 02/2005 to to
Deploying Internet And Intranet Firewalls:
Learning Tree International - London UK,
GPA:
Expected in 08/2008 to to
Disaster Recovery Planning: Ensuring Business Continuity:
Learning Tree International - London UK,
GPA:
Expected in 06/2007 to to
Securing Windows Server 2003:
Learning Tree International - London UK,
GPA:
Expected in 07/2006 to to
SANS Security Essentials Bootcamp :
The SANS Institute - London UK,
GPA:
Expected in 08/2001 to to
Defense Message Dissemination System (DMDS 5.0):
SPAWAR Systems Center - Charleston MS,
GPA:
Expected in 09/2006 to to
Information Security/ Computer Security Course:
NATO Communications And Information Systems School - Latina Italy,
GPA:
Expected in 05/2009 to to
Resource Management Education Program Course: Business Management
NATO School Oberammergau - Germany,
GPA:
Expected in 03/2009 to to
Managing & Monitoring HP Insight Control Environment:
Hewlett-Packard Services Deutschland - Germany,
GPA:
Expected in 02/1992 to to
Introduction To UNIX:
National Cryptologic School - San Angelo, TX,
GPA:
Expected in 01/1992 to to
Basic Traffic Analysis Program Instruction:
National Cryptologic School - San Angelo, TX,
GPA:

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Resume Overview

School Attended

  • Schenley High School
  • Damago Training Center Essen
  • Damago Training Center Essen
  • Damago Training Center Essen
  • Learning Tree International
  • Learning Tree International
  • Learning Tree International
  • Learning Tree International
  • Learning Tree International
  • Learning Tree International
  • Learning Tree International
  • Learning Tree International
  • The SANS Institute
  • SPAWAR Systems Center
  • NATO Communications And Information Systems School
  • NATO School Oberammergau
  • Hewlett-Packard Services Deutschland
  • National Cryptologic School
  • National Cryptologic School

Job Titles Held:

  • Business Owner/Manager
  • Engineer (Information Systems Administration)
  • Software/System Field and Logistic Technician
  • System Administrator
  • Defense Message System Administrator
  • Licensed Real Estate Agent
  • Signals Intelligence Analysis / Defense Courier

Degrees

  • High School Diploma
  • Microsoft Certified Professional
  • Cisco Certified Network Associate
  • Implementing Microsoft Internet Security And Acceleration Server 2004
  • Securing And Managing Microsoft Exchange 2003
  • Ethical Hacking And Countermeasures
  • Vulnerability Assessment: Protecting Your Organization
  • Project Management: Skills For Success
  • PKI: Public Key Infrastructure
  • Deploying Internet And Intranet Firewalls
  • Disaster Recovery Planning: Ensuring Business Continuity
  • Securing Windows Server 2003
  • SANS Security Essentials Bootcamp
  • Defense Message Dissemination System (DMDS 5.0)
  • Information Security/ Computer Security Course
  • Resource Management Education Program Course
  • Managing & Monitoring HP Insight Control Environment
  • Introduction To UNIX
  • Basic Traffic Analysis Program Instruction

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