Seasoned Small Business Owner with 16 years' experience in operations management, business strategy, and financial management. Expertise in physical therapy assistance, certified in Pilates, Gyrotonic, Personal Training, IT and Mobile Phone specialization. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience and exercising decisive judgment to meet and exceed organizational goals.
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- Resolved issues quickly through meticulous research and quick decision making.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Stayed abreast of all federal regulations to ensure compliance of organization's processes.
- Reconciled daily sales and financial transaction reports and prepared bank deposits.
- Assessed all aspects of business operations to implement realistic annual budget.
- Set pricing structures according to market analytics and emerging trends.
- Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Kept up-to-date on all regulatory changes affecting business operations.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Imaged OS and software deployments throughout system and addressed any implementation concerns.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Configured all hardware devices and software settings to optimize network performance.
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Completed new OS installations on phones, tablets and laptops.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Maintained thorough and accurate incident reports, service logs and inventory maintenance documentation.
- Performed retrofits and software and hardware upgrades in field to correct concerns.
- Repaired and replaced electrical and mechanical parts to keep fuel cells operating according to specifications.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
Conferred
Not conferred
Not conferred.
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Resume Overview
School Attended
- San Luis Obispo Gyrotonic
- Cuesta College
- Allan Hancock College
Job Titles Held:
- Business Owner
- Information Technology Technician
- Cell Phone Technician
Degrees
- Certified Pilates And Licensed And Certified Gyrotonic Instructor
- Some College (No Degree)
- Some College (No Degree)
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