Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Successful at collecting and defining feedback from stakeholders in order to plan effective stories that bring products to life. Exceptional skills in organizing workloads, building relationships and managing product development steps. Dedicated to addressing technical challenges head-on.


User Experience Tools

  • Axure, OmniGraffle, Balasmiq,, MockFlow,, LucidChart

Project Management Tools

  • SCRUM- Agile Methodology, Microsoft Project

Information Systems Tools



  • MS Office: Word, Excel, PowerPoint, Visio
  • Adobe Illustrator, Photoshop
  • SQL Server Management Studio


  • Python, HTML, CSS, MySQL, PHP, Java


  • Outstanding creativity and drive; excellent written and oral communication skills
  • Ability to work in a fast-paced environment, with multiple and changing priorities while maintaining strong attention to detail
  • Strong teamwork skills + demonstrate the ability to work independently
  • Fluent in Gujarati
01/2019 to Current
Business Management Associate Morgan Stanley Stuart, FL,
  • As a product owner, lead, inspire and support a multi disciplinary and agile team to deliver releases
  • Collaborate with developers, scrum masters, product mangers and lines of businesses to ensure stakeholder satisfaction and return on investment has a significant role in quality and is the only team member empowered to accept stories as complete
  • Forged strong bonds with key stakeholders and speak at different levels of technical understanding
  • Proven experience working with leadership and experience defining the wider execution plan to deliver on the product roadmap
  • Serve as the subject matter expert for Sitecore My Account and work with cross functional teams on a multitude of projects in order to enhance the customer experience
  • Write technical requirements, develop business models and define support requirements and processes to ensure work is delivered on schedule
  • Write user stories, acceptance criteria and maintain groomed backlog for business stakeholder priorities and incorporate architectural changes recommended by developers into user stories
  • Act as a liaison between business and IT teams to refine the product and incorporate features based on market demands
  • Partnered with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision
  • Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle
  • Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements
  • As a user experience designer, identified and resolved flaws, conducted user research and analysis, and proposed new, original ideas on how the user experience can be improved
  • As a user interface designer, developed wireframes and prototypes and incorporated user feedback into final product design
  • As a quality assurance lead, perform functional and compatibility testing as needed to get the team objectives completed and projects delivered
  • Prepare and perform training for new and current staff
  • Assist in the development, maintenance, and the provision of training on quality assurance procedures
  • Key responsibility in testing, leading of critical projects and also liaison with the business partners, vendors and off-shore partners on deliverables on an on-going basis
  • Partners across IT and with assigned business lines to test new or existing functionalities in order to ensure requirements are met
  • Provide estimates for all QA activities, as needed
  • Analyze and confirm understanding of functional requirements as defined by the organization
  • Develop test strategy and plan and provide walkthrough to project team
  • Walk through the QA test results with the QA team and communicate status to stakeholders
  • Develop and test the performance of the system to improve overall user experience
  • Aid in the development of automated test frameworks, for regression and continuous testing during the development cycle
  • Communicate with the development and support team issues found and build test cases to expose weaknesses in the functionalities
  • Ensure adherence to testing best practices and testing standards
  • Write test cases to ensure application functionality meets original requirements to project
05/2018 to 01/2019
Customer Technology Projects Intern Cline Davis & Mann, Inc. Detroit, MI,
  • Write, define and manage the product backlog based on customers' needs and business priorities for the second release of the PSE&G My Account website
  • Develop and maintain detailed understanding and working knowledge of the products such as the company website, mobile app and Amazon Alexa skill
  • Participate in project planning, daily standup meetings (scrums), demos, retrospectives, sprint planning, release planning and other Scrum-related activities
  • Collaborate closely with development team to articulate product needs, user stories, and acceptance criteria and to provide rapid feedback
  • Accept or reject product team work results
  • Communicate effectively with all levels of individuals Collaborated with UI/UX researchers, content writers and other vendors
  • Ability to manage a range of different personality types in a facilitative and mature manner
  • Authored and created deliverables such as Test Plan, Test Cases and Results, and Test Summary Report
  • Managed and mentored both onsite QA teams by designating daily tasks and status
  • Worked efficiently and closely with offsite BA’s and developers for a smooth process of communication during the entire project
  • Developed wireframes and prototypes to effectively communicate interaction and design ideas Worked with Google Analytics to identify trends and suggest areas of improvement for the different products Conducted research on different usability methods and industry best practices.
02/2018 to 05/2018
Project Manager Appian Tampa, FL,
  • NJIT Senior Capstone
  • Created project specific timelines
  • Created accurate weekly status reports
  • Scheduled meetings from kickoff to launch
  • Prepared progress reports for submission
  • Acted as the main point of contact between my team and the company
04/2016 to 08/2016
User Experience Design Intern McCann Torre Lazur City, STATE,
  • Created wireframes, storyboards, user flows, process flows and sitemaps to effectively communicate interaction and design ideas
  • Assisted in multiple design/development projects
  • Participated in concept/ brainstorm sessions with the creative team
  • Conducted user testing and analyzed the data usage and traffic patterns
  • Assisted in executing all visual design stages from concept to final hand-off to engineering
  • Conceptualized original ideas that bring simplicity and user friendliness to complex design roadblocks
Education and Training
Expected in 05/2020
Master of Science: Information Systems
New Jersey Institute of Technology - Newark, NJ

Dean’s List

  • Summa cum laude graduate
  • 4.0 GPA
Expected in 05/2018
Bachelor of Science: Business & Information Systems
New Jersey Institute of Technology - Newark, NJ
  • Minor in Design of the User Experience
  • NJIT Faculty Scholarship Recipient
  • F. Gordon Foster Endowed Scholarship Recipient
  • Dean's List Honoree
  • Health Insurance Portability and Accountability Act (HIPAA) certified
  • Institutional Review Board (IRB) certified

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Resume Overview

School Attended

  • New Jersey Institute of Technology
  • New Jersey Institute of Technology

Job Titles Held:

  • Business Management Associate
  • Customer Technology Projects Intern
  • Project Manager
  • User Experience Design Intern


  • Master of Science
  • Bachelor of Science

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