Business Management Associate Resume Example PSE&G Public Service Electric & Gas

BUSINESS MANAGEMENT ASSOCIATE

Summary

Successful at collecting and defining feedback from stakeholders in order to plan effective stories that bring products to life. Exceptional skills in organizing workloads, building relationships and managing product development steps. Dedicated to addressing technical challenges head-on.

Skills

User Experience Tools

Axure, OmniGraffle, Balasmiq, Wireframe.cc, MockFlow, Proto.io, LucidChart

Project Management Tools

SCRUM- Agile Methodology, Microsoft Project

Information Systems Tools

CRM/SAP

Applications

MS Office: Word, Excel, PowerPoint, Visio
Adobe Illustrator, Photoshop

SQL Server Management Studio

Languages

Python, HTML, CSS, MySQL, PHP, Java

Other

Outstanding creativity and drive; excellent written and oral communication skills
Ability to work in a fast-paced environment, with multiple and changing priorities while maintaining strong attention to detail
Strong teamwork skills + demonstrate the ability to work independently
Fluent in Gujarati

Education and Training

Master of ScienceNew Jersey Institute of TechnologyNewark,NJ,Information Systems, 05/2020

Dean's List

Summa cum laude graduate
4.0 GPA

Bachelor of ScienceNew Jersey Institute of TechnologyNewark,NJ,Business & Information Systems, 05/2018

Minor in Design of the User Experience
NJIT Faculty Scholarship Recipient
F. Gordon Foster Endowed Scholarship Recipient
Dean's List Honoree

Certifications

Health Insurance Portability and Accountability Act (HIPAA) certified
Institutional Review Board (IRB) certified

Experience

PSE&G- Public Service Electric & GasBusiness Management Associate | Newark, NJ02/2019 to Current

As a product owner, lead, inspire and support a multi disciplinary and agile team to deliver releases
Collaborate with developers, scrum masters, product mangers and lines of businesses to ensure stakeholder satisfaction and return on investment has a significant role in quality and is the only team member empowered to accept stories as complete
Forged strong bonds with key stakeholders and speak at different levels of technical understanding
Proven experience working with leadership and experience defining the wider execution plan to deliver on the product roadmap
Serve as the subject matter expert for Sitecore My Account and work with cross functional teams on a multitude of projects in order to enhance the customer experience
Write technical requirements, develop business models and define support requirements and processes to ensure work is delivered on schedule
Write user stories, acceptance criteria and maintain groomed backlog for business stakeholder priorities and incorporate architectural changes recommended by developers into user stories
Act as a liaison between business and IT teams to refine the product and incorporate features based on market demands
Partnered with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision
Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle
Translated features into user stories within the team's backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder's requirements
As a user experience designer, identified and resolved flaws, conducted user research and analysis, and proposed new, original ideas on how the user experience can be improved
As a user interface designer, developed wireframes and prototypes and incorporated user feedback into final product design
As a quality assurance lead, perform functional and compatibility testing as needed to get the team objectives completed and projects delivered
Prepare and perform training for new and current staff
Assist in the development, maintenance, and the provision of training on quality assurance procedures
Key responsibility in testing, leading of critical projects and also liaison with the business partners, vendors and off-shore partners on deliverables on an on-going basis
Partners across IT and with assigned business lines to test new or existing functionalities in order to ensure requirements are met
Provide estimates for all QA activities, as needed
Analyze and confirm understanding of functional requirements as defined by the organization
Develop test strategy and plan and provide walkthrough to project team
Walk through the QA test results with the QA team and communicate status to stakeholders
Develop and test the performance of the system to improve overall user experience
Aid in the development of automated test frameworks, for regression and continuous testing during the development cycle
Communicate with the development and support team issues found and build test cases to expose weaknesses in the functionalities
Ensure adherence to testing best practices and testing standards
Write test cases to ensure application functionality meets original requirements to project

PSE&G- Public Service Electric & GasCustomer Technology Projects Intern | Newark, NJ06/2018 to 02/2019

Write, define and manage the product backlog based on customers' needs and business priorities for the second release of the PSE&G My Account website
Develop and maintain detailed understanding and working knowledge of the products such as the company website, mobile app and Amazon Alexa skill
Participate in project planning, daily standup meetings (scrums), demos, retrospectives, sprint planning, release planning and other Scrum-related activities
Collaborate closely with development team to articulate product needs, user stories, and acceptance criteria and to provide rapid feedback
Accept or reject product team work results
Communicate effectively with all levels of individuals Collaborated with UI/UX researchers, content writers and other vendors
Ability to manage a range of different personality types in a facilitative and mature manner
Authored and created deliverables such as Test Plan, Test Cases and Results, and Test Summary Report
Managed and mentored both onsite QA teams by designating daily tasks and status
Worked efficiently and closely with offsite BA's and developers for a smooth process of communication during the entire project
Developed wireframes and prototypes to effectively communicate interaction and design ideas Worked with Google Analytics to identify trends and suggest areas of improvement for the different products Conducted research on different usability methods and industry best practices.

D3 Unified CommunicationsProject Manager | Newark, NJ02/2018 to 05/2018

NJIT Senior Capstone
Created project specific timelines
Created accurate weekly status reports
Scheduled meetings from kickoff to launch
Prepared progress reports for submission
Acted as the main point of contact between my team and the company

McCann Torre LazurUser Experience Design Intern | Parsippany, NJ05/2016 to 09/2016

Created wireframes, storyboards, user flows, process flows and sitemaps to effectively communicate interaction and design ideas
Assisted in multiple design/development projects
Participated in concept/ brainstorm sessions with the creative team
Conducted user testing and analyzed the data usage and traffic patterns
Assisted in executing all visual design stages from concept to final hand-off to engineering
Conceptualized original ideas that bring simplicity and user friendliness to complex design roadblocks

Resume Overview

Companies Worked For:

PSE&G- Public Service Electric & Gas
D3 Unified Communications
McCann Torre Lazur

School Attended

New Jersey Institute of Technology

Job Titles Held:

Business Management Associate
Customer Technology Projects Intern
Project Manager
User Experience Design Intern

Degrees

Master of Science
Bachelor of Science

Business Management Associate Resume Example

Resume Score: 80%

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