Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary


Strategic-minded and results-driven IT professional with a career marked by documented achievements, strong business and technical acumen, and 10+ years of experience in leading IT operations, projects, and teams. Experienced in guiding organizations to utilize a strategic approach to achieve organizational goals through the development of technical roadmaps and the use of data to measure, track, and achieve those goals. Lead and partner with stakeholders, cross-functional teams, and senior/executive management to build strong technical teams, launch and integrate new technologies, and create innovative software solutions that deliver operational efficiencies, improved product quality, enhanced productivity, and reduced costs. Define, develop, and deliver data and analyses that drive best practices in data governance, ownership, integration, management, modeling, storage, and reporting. Work with all levels of organizational hierarchy to translate business needs to data and information resources; lead data acquisition, design, and analysis efforts to transform data into enhanced decision making capabilities. Manage staffing and career management initiatives to maximize performance, productivity, and job satisfaction through active mentoring, coaching, and leadership.

  • Strategic planning
  • Personnel management
  • Team Building
  • Mentoring
  • Data and Analysis-Based Decision Making
  • Project Management
  • Business Process Reengineering
  • Business process improvement
  • Technology Consultation
  • Solution Architecture & Design
  • Business Intelligence
  • Software Engineering
  • Agile methodologies
  • Data Analytics
  • Database Design & Optimization
  • Data Warehousing
  • Requirements gathering
  • Systems Development Life Cycle (SDLC)
Work History
Business Intelligence Solutions Architect, 08/2013 - Present
Bunzl Distribution Henrico, VA,
  • Hired to provide leadership and direction in defining the role and boundaries of the newly-created BI Solutions Architect position, overall BI and data infrastructure, and drive the culture of data-driven decision making throughout the organization.
  • Provide leadership and focus on increasing data analysis and advanced analytic capabilities to positively affect and directly influence the organization's commitment to the advancement of the nation's foster care system.
  • Mentor junior developers on career development and business intelligence technologies.
  • Designed and documented a comprehensive 3-year roadmap for the integration of data warehouse and BI infrastructure, data flows, processes, technical requirements, and training programs for current and proposed future state of the organization.
  • Created a data dictionary and BI metadata repository providing users across the organization with expanded tools, data, and reporting resources to warehouse and access internally and externally generated data.
  • Championed, designed, and implemented self-service business reporting capabilities within the organization, maximizing technical resources by enabling business users to define and execute individual reporting parameters.
  • Automated external data processing functions and incorporated Salesforce data into internal data warehouse infrastructure, providing 99% automation in the processing of data submitted by the federal government.
  • Developed and delivered a comprehensive BI training program to provide end users with the understanding and knowledge of the BI infrastructure, database technologies, and reporting tools.
Data & Business Intelligence Architect, 08/2012 - 06/2013
Ring Arlington, VA,
  • Collaborated with a business solutions consulting organization to lead project teams in the development and implementation of business intelligence, data architecture, and data modeling solutions for 2 billion-dollar organizations.
  • Led end-to-end project management functions including requirements gathering, project planning and execution of key milestones, and project delivery.
  • Senior contractor of a data systems integration project for a $100B pharmacy benefits management company.
  • Designed infrastructure, physical data warehousing object structures, and defined initial post-merger strategy to transition data from operational system data sources into an enterprise data warehouse infrastructure.
  • Developed conceptual, logical, and first cut physical models of enterprise data warehouse table structures; led successful transition and data migration of human resources and payroll systems.
  • Served as data warehousing and BI architect consultant for the evaluation of the data resources, BI capabilities, and BI infrastructure for a billion-dollar transportation company.
  • Led the BI solution development team to design a BI solution framework that resulted in a 3-year, $5M contract for the consulting company.
Data Architect/Software Development Engineer, 09/2010 - 09/2012
Philips Healthcare N.V City, STATE,
  • Promoted to serve as senior development engineer for the development of R&D software and data applications.
  • Excelled in this self-defining role, leading the architecture and implementation of database systems, data architectural policies, and guidelines for the research and development division.
  • Mentored junior developers in technical skill and career development strategy.
  • Defined, implemented, and enforced software engineering and architectural guidelines as well; as end-to-end development-to-production deployment process to establish enterprise-level production and engineering standards for database development.
  • Eliminated bad production deployments to eliminate a 25% failure rating through the implementation of pre-deployment environmental testing.
  • Slashed mission-critical global imaging machine data processing time by 39%, leveraging data analysis, technology enhancement, and performance tuning to bring processing in-house, eliminate 3rd party processing expense, and lead continuous enhancement efforts for the data processing system.
  • Improved overall machine diagnosis and resolution times; slashed report rendering time by an initial 80% and eventual 90% through data optimization and coding enhancements, allowing for quicker generation of mission-critical reporting and data analysis for the resolution of diagnostics machine technical issues.
  • Created a virtual leadership team and chaired resulting organization.
  • Charged with the review and enhancement of data and reporting architectures and defining data acquisition, warehousing, and reporting guidelines.
Software Development Engineer, 01/2007 - 09/2010
Microsoft Corporation City, STATE,
  • Progressed through roles of varying complexity and increased responsibility as an integral member of the Engineering Excellence Team within Microsoft's entertainment and devices division.
  • Hired to develop the infrastructure for the storage and reporting of software performance metrics.
  • Advanced responsibility for leading in the development of an end-to-end enterprise data warehouse and reporting system for Windows phone stakeholders to analyze quality, performance, and stability metrics of the Windows Phone 7 operating system.
  • Managed a contract workforce of 5 software engineers.
  • Worked directly with cross-functional internal organizations to integrate multiple data sources into a reporting tool for the tracking of quality, stability, and shipping status of product code.
  • Designed the infrastructure for multiple self-service data warehouse and reporting tools, allowing end-users to define and execute data extraction and reporting parameters and maximizing DBA efforts for mission-critical projects.
  • Built data warehousing infrastructure to collect and store data from multiple systems into a single data repository and drive data-informed decision-making processes within the division.
  • Created a reporting infrastructure allowing end users at all levels to create custom reports, reduced engineering hours required for reporting maintenance and intervention, and automated the collection of new data elements introduced to the data warehouse.
  • Strong leader, manager, and team player with the ability to persuade colleagues at all levels to drive the business with data and analyses and a passion for data and analysis-based decision making.
  • Microsoft technical certifications in software development, database development, and solutions development.
  • Advanced training and experience in IT, data, and BI architecture, infrastructure, and solution design, implementation, and management.
  • Knowledge of and experience with advanced data access, extraction, storage, and reporting/analytic tools and methods as well as database development and design technologies, including SQL Server, Oracle, Teradata, Microsoft Access, Tableau, Informatica, Visual Studio, Tableau, Reporting Services, and Power BI.
  • Strong presentation, communication, and influencing skills with the ability to work, collaborate, and cultivate win-win relationships at all levels of an organization. Excellent team building, coaching, and mentoring skills.
MBA: Information Technology Management, Expected in 2015
Western Governors University - Salt Lake City, UT
Information Technology Management
Bachelor of Applied Science: Information Technology Management, Expected in
Saint Petersburg College - Saint Petersburg, FL
  • Coursework in Computer Science and Information Technology
  • Coursework in Business Management
  • Phi Theta Kappa
Associate of Applied Science: , Expected in
- ,
  • Coursework in Computer Science and Information Technology
Microsoft Certified Solution Developer: , Expected in
- ,

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Resume Overview

School Attended

  • Western Governors University
  • Saint Petersburg College

Job Titles Held:

  • Business Intelligence Solutions Architect
  • Data & Business Intelligence Architect
  • Data Architect/Software Development Engineer
  • Software Development Engineer


  • MBA
  • Bachelor of Applied Science
  • Associate of Applied Science
  • Microsoft Certified Solution Developer

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